{"id":12775,"date":"2026-04-16T10:35:00","date_gmt":"2026-04-16T15:35:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?p=12775"},"modified":"2026-03-31T04:42:25","modified_gmt":"2026-03-31T09:42:25","slug":"exploring-commusofts-new-features","status":"publish","type":"post","link":"https:\/\/www.commusoft.com\/en-gb\/blog\/exploring-commusofts-new-features\/","title":{"rendered":"Commusoft&#8217;s New Features: Boosting Efficiency and Sales Growth"},"content":{"rendered":"<p class=\"has-text-align-left has-medium-font-size\"><em><strong>Commusoft is excited to launch a range of new features to its core Jobs product, equipped with advanced capabilities and intuitive workflows that\u2019ll streamline your processes without the fuss.<\/strong><\/em><\/p>\n\n\n\n<p class=\"has-text-align-left has-medium-font-size\"><em><strong>We\u2019re continuously investing in our powerful <a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\/\">job management software<\/a> to help trades businesses navigate the UK\u2019s evolving field service landscape. In this blog, we\u2019ll break down the latest additions to our system, their many benefits, and explain how they work.<\/strong><\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>According to <a href=\"https:\/\/www.expertmarketresearch.com\/reports\/uk-field-service-management-market\" target=\"_blank\" rel=\"noreferrer noopener\">Expert Market Research<\/a>, the UK\u2019s field service management market is expected to reach a staggering $1.23 billion (\u00a3929 million) by 2035. This offers plenty of opportunities for savvy decision-markers looking for innovative digital solutions to stay ahead of the competition.<\/p>\n\n\n\n<p>Commusoft\u2019s new features are designed to elevate your service offering without added complexity, from identifying more revenue opportunities in the field to streamlining processes with our reimagined analytics suite.<\/p>\n\n\n\n<p>Let\u2019s investigate these in closer detail and demonstrate how they can transform your business\u2019 operations.<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Introducing Commusoft&#8217;s New Features<\/h2>\n\n\n\n<p>We\u2019re excited to introduce a range of features to our job management software software for the trades, whether you specialise in <a href=\"https:\/\/www.commusoft.com\/en-gb\/industries\/plumbing-software\/\">plumbing &amp; heating<\/a>, renewables, electrical services or run a multi-service business.<\/p>\n\n\n\n<p>Seamlessly integrated with your existing workflows, the tools will give you greater control over your entire operations, including <a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/job-scheduling-software\/\">job scheduling<\/a>, tracking and reporting. Here\u2019s an overview of our latest additions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>On-site Tasks:<\/strong> Guaranteeing compliance is easy with On-Site Tasks, enabling you to create intuitive digital forms that capture the right information on every job. You can also add mandatory components that must be completed before the job can be marked as done, ensuring nothing is missed.<\/li>\n\n\n\n<li><strong>Analytics: <\/strong>This is a major upgrade to our existing analytics suite, featuring advanced reporting capabilities, greater customisation, and an enhanced data architecture. It also boasts a more diverse range of pre-built widgets and tabular reports, as well as a newly designed dashboard to make tracking service performance simpler.<\/li>\n\n\n\n<li><strong>Variations: <\/strong>This comes in handy if an engineer needs to adjust a project\u2019s scope of work while they are on-site. They can create a quote for the extra work in just a few clicks on their mobile app, and continue straight away if they get approval from the customer.<\/li>\n\n\n\n<li><strong>Defects and Recommendations: <\/strong>Engineers now have the ability to log issues that fall outside the scope of work. Instantly stored on your centralised system for review by your team, it provides a simple and quick way of creating new sales opportunities.<\/li>\n<\/ul>\n\n\n\n<p>We\u2019ll now explore these features in-depth and some use cases that\u2019ll demonstrate their practical application.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How Can These New Features Support My Business?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Identify Opportunities in the Field<\/h3>\n\n\n\n<p>Let\u2019s start with <strong>Defects &amp; Recommendations<\/strong>, a smart way for engineers to log service opportunities in the field in a few moments.<\/p>\n\n\n\n<p>Providing your customers with tailored <strong>Recommendations<\/strong> increases the likelihood of repeat business and means essential information isn\u2019t forgotten. Here\u2019s a real-life example where this could prove useful:<\/p>\n\n\n\n<p><em>An engineer spots a faulty light fitting while on site, which falls outside the current job specification. Using the Recommendations feature, they can snap a quick photo and write a brief description of the opportunity. This data is updated immediately against the customer\u2019s record, ready for your team to review.<\/em><\/p>\n\n\n\n<p>So, rather than ignoring the issue or offering a verbal guarantee that\u2019s never followed up, you\u2019ve successfully created an opportunity for your sales team.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-defect-and-recommendations-UK-1024x1024.png\" alt=\"Asset defects\/recommendations, and option to add videos on job report on mobile\" class=\"wp-image-4332\" style=\"width:527px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-defect-and-recommendations-UK-1024x1024.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-defect-and-recommendations-UK-300x300.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-defect-and-recommendations-UK-150x150.png 150w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-defect-and-recommendations-UK-768x768.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-defect-and-recommendations-UK-12x12.png 12w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-defect-and-recommendations-UK.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Next up is our <strong>Defects<\/strong> tool, which supports our core platform\u2019s existing ability to monitor asset performance and service history on a granular level. Following a similar workflow to <strong>Recommendations<\/strong>, your office team can offer customers data-driven advice about whether to repair or replace an asset, based on detailed findings from your engineers. We\u2019ve put together a simple use case below to show how it works:<\/p>\n\n\n\n<p><em>An engineer notices a fault that\u2019s not tied to their current job, such as a slow-draining basin or a swollen battery casing. They log the defect, attach photos, and alert the office in seconds. Your sales team then issues a formal \u201cgood, better, best\u201d quote to return at a later date, turning a minor observation into a scheduled, billable repair.<\/em><\/p>\n\n\n\n<p>There might also be instances where an engineer identifies a problem that requires an adjustment to the <strong>existing job description<\/strong>. They can record this directly on their <a href=\"https:\/\/www.commusoft.com\/en-gb\/field-service-mobile-app\/\">field service mobile app<\/a> too, but this time as a <strong>Variation<\/strong>. A key benefit of this feature is that revenue isn\u2019t lost for additional services rendered, as a simple workflow ensures important details are captured promptly. Let\u2019s take a look at Variations in action:<\/p>\n\n\n\n<p><em>An engineer notices a leaking pipe under a sink during a plumbing repair job, creating a quote for this in their mobile app. The customer can sign and make payment with the engineer present, allowing them to continue work immediately.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-variation-UK-1024x1024.png\" alt=\"Proposal view on mobile\" class=\"wp-image-4333\" style=\"width:571px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-variation-UK-1024x1024.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-variation-UK-300x300.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-variation-UK-150x150.png 150w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-variation-UK-768x768.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-variation-UK-12x12.png 12w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Mobile-variation-UK.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Navigate Compliance with Ease<\/h3>\n\n\n\n<p>It\u2019s essential that trades businesses prioritise a careful and diligent approach in the field, where careless mistakes can have serious consequences.&nbsp;<\/p>\n\n\n\n<p>With the introduction of <strong>On-Site Tasks<\/strong>, you can rest assured that safety practices are followed properly and job reports capture all the necessary information.<\/p>\n\n\n\n<p>Again using Commusoft\u2019s highly-rated mobile app, engineers are seamlessly guided through their work with the help of a bespoke checklist created with our <a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/digital-forms-software\/\">digital forms software<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x-Mobile-job-view-UK-1024x576.png\" alt=\"Job report on mobile\" class=\"wp-image-4325\" style=\"aspect-ratio:1.7777988769226596;width:638px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x-Mobile-job-view-UK-1024x576.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x-Mobile-job-view-UK-300x169.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x-Mobile-job-view-UK-768x432.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x-Mobile-job-view-UK-18x10.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x-Mobile-job-view-UK.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Integrated with our core system, our form builder also gives you the ability to set mandatory steps that cover everything from parking in a safe location, to scanning an asset\u2019s barcode to make sure it\u2019s the right piece of equipment. An engineer must complete any pre-assigned tasks before marking the job as done, helping you maintain high service standards.<\/p>\n\n\n\n<p>So, whether your team is carrying out a single or multi-day service for a client, everything is meticulously planned out and checked off while on site. No steps are skipped, like carrying out gas pressure checks or issuing a CP12 certificate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Make Decisions Confidently with Advanced Reporting<\/h2>\n\n\n\n<p>Managing all aspects of your operations is challenging when you\u2019re focused on scalability. But equipped with Commusoft\u2019s updated <strong>Analytics<\/strong> suite, you can quickly turn raw data into actionable business insights.<\/p>\n\n\n\n<p>Important information is presented in a single, unified view, ensuring it\u2019s always readily accessible. Other enhancements include a greater level of customisation and access to a wider range of widgets and tabular report options. These modifications will give you a clearer idea of what\u2019s driving your business forward and what\u2019s holding you back.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"587\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1920x-Reporting-dashboard-UK-1024x587.png\" alt=\"Job reporting dashboard\" class=\"wp-image-4324\" style=\"aspect-ratio:1.7444831900338063;width:635px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1920x-Reporting-dashboard-UK-1024x587.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1920x-Reporting-dashboard-UK-300x172.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1920x-Reporting-dashboard-UK-768x440.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1920x-Reporting-dashboard-UK-1536x881.png 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1920x-Reporting-dashboard-UK-18x10.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1920x-Reporting-dashboard-UK.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>All of this is supported by a robust data infrastructure that accurately records and tracks your finances in real-time, so you don\u2019t lose sight of your service performance.<\/p>\n\n\n\n<p>It\u2019ll also be easier to share key insights with decision-makers too, such as sensitive financial or customer information, though you\u2019ll still maintain complete control over data access.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Drive Business Growth with Commusoft<\/h2>\n\n\n\n<p>Set your business up for success with the latest inclusions to Commusoft\u2019s <a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\/\">job management software<\/a>.<\/p>\n\n\n\n<p>They\u2019re designed to support your business\u2019 growth in the long term and streamline daily operations by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simplifying compliance with intuitive workflows<\/li>\n\n\n\n<li>Enabling smarter decision-making with advanced reporting capabilities<\/li>\n\n\n\n<li>Allowing you to capture more sales opportunities on-site with new app features<\/li>\n<\/ul>\n\n\n\n<p>Book a call with our team to learn more about Commusoft\u2019s dynamic software and how it can help you scale with confidence.<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->","protected":false},"excerpt":{"rendered":"<p>Commusoft is excited to launch a range of new features to its core Jobs product, equipped with advanced capabilities and intuitive workflows that\u2019ll streamline your processes without the fuss. We\u2019re continuously investing in our powerful job management software to help trades businesses navigate the UK\u2019s evolving field service landscape. In this blog, we\u2019ll break down&hellip;<\/p>","protected":false},"author":7,"featured_media":3142,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26],"tags":[],"class_list":["post-12775","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Commusoft Features: Boost Efficiency and Grow Sales<\/title>\n<meta name=\"description\" content=\"In this blog, we\u2019ll break down the latest additions to our system, their many benefits, and demonstrate how they work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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