{"id":418,"date":"2021-10-25T00:00:00","date_gmt":"2021-10-24T23:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/shortage-of-engineers-uk\/"},"modified":"2026-01-15T06:42:15","modified_gmt":"2026-01-15T12:42:15","slug":"shortage-of-engineers-uk","status":"publish","type":"post","link":"https:\/\/www.commusoft.com\/en-gb\/blog\/shortage-of-engineers-uk\/","title":{"rendered":"Where Have All the Field Service Engineers Gone?"},"content":{"rendered":"<p class=\"has-medium-font-size\"><strong><em>The average person might be surprised to hear there\u2019s a UK shortage of engineers in field services. <\/em><\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><em>Of course, for anyone in the know, it\u2019s no secret that many firms are all asking the same urgent question:<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><em>\u201cWhere have all the engineers gone?!\u201d<\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>Whether you\u2019re looking for a fire &amp; security installer, a plumber, an electrician, an HVAC engineer, a roofer, or a gas engineer, no industry appears to be free from the shortage.<\/p>\n\n\n\n<p>If you\u2019re trying to attract apprentices or hire fully qualified staff, saying \u201cIt\u2019s a bit difficult right now\u201d is a typically British understatement.<\/p>\n\n\n\n<p>But <em>why<\/em> is this happening? Is it because of the pandemic? Has Brexit had an impact? Or is it because people view trades careers in a particular way?<\/p>\n\n\n\n<p>No doubt all of these points play a part\u2014big and small\u2014in the difficulty you\u2019re experiencing today, and this post will highlight how recent trends are impacting the field service industry.<\/p>\n\n\n\n<p>We\u2019ve also shared what action is being taken to try and reinvigorate employment, and explained what you can do to help both hire and retain staff, too!&nbsp;<\/p>\n\n\n\n<p>After all, it\u2019s only by focusing on hiring, training, and developing your engineers, that you\u2019ll find yourself able to sustain &amp; eventually grow your business.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\"><span class=\"hs-cta-node hs-cta-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" id=\"hs-cta-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b.png\"  alt=\"subscribe to the commusoft newsletter\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, 'a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anc1\">What&#8217;s the Reasons Behind Recruitment Challenges?<\/h2>\n\n\n\n<p>As we mentioned above, there\u2019s no one reason for the shortage, but rather a mixture of issues that are having a collective impact.&nbsp;<\/p>\n\n\n\n<p>Speaking broadly about the complex roles that are needed for qualified technicians and engineers, as well as other vacancies across a variety of industries, Jonathan Lee Recruitment raised some intriguing points.<\/p>\n\n\n\n<p>In their report, they state the <a href=\"https:\/\/www.jonlee.co.uk\/blog\/2020\/01\/whats-the-reason-behind-the-shortage-of-engineers-in-uk\" target=\"_blank\" rel=\"noreferrer noopener\">reason behind the shortage of engineers<\/a> is that despite there being a strong need within the UK\u2019s economy for qualified engineers and technicians, there are 6 reasons that plague recruitment efforts.<\/p>\n\n\n\n<p>Let\u2019s break them down:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. An Identity Problem<\/h3>\n\n\n\n<p>\u201cBoots on the ground\u201d, \u201cget-stuck-in\u201d, and \u201chands-on\u201d types of work can sound attractive to some, but that\u2019s not the case for the majority of people. <\/p>\n\n\n\n<p>How many people, especially older children and teens in school, do you hear saying they want to be a roofer, an electrician, or a plumber? <\/p>\n\n\n\n<p>Not very many, and fewer still when you get into higher education and beyond.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Education<\/h3>\n\n\n\n<p>This problem actually connects with the one above. Without educating young and older prospects alike, the identity problem isn\u2019t going to go away. <\/p>\n\n\n\n<p>If the variety of roles aren\u2019t presented properly and the perks\u2014like flexible hours, no student loans, &amp; job security, (to name a few)\u2014aren\u2019t made to sound appealing as academic &amp; university alternatives, then there&#8217;re other angles to try and pique interest.<\/p>\n\n\n\n<p><em>&#8220;Young people are potentially being cheated of the skills needed to get good jobs.&#8221;<\/em><\/p>\n\n\n\n<p>That&#8217;s because they&#8217;re simply not being made aware of the <em>&#8220;vast opportunities available in engineering nor the high-level future earning potential.\u201d<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Ageing Workforce<\/h3>\n\n\n\n<p><em>19.5% of engineers currently working in the UK are due to retire by 2026, leaving a skills, knowledge and experience gap.<\/em><\/p>\n\n\n\n<p>Let that number sink in. <strong>19.5%. <\/strong>Gone.<\/p>\n\n\n\n<p>With recruitment levels being far from high enough to support the rate at which professionals are leaving the field service industry, it\u2019s clear that time is also a factor when it comes to hiring; if issues aren\u2019t tackled soon (read: now), then the issue will only get worse in the long-run.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Economic Factors<\/h3>\n\n\n\n<p>With the cost of parts and raw materials increasing exponentially, it\u2019s requiring businesses to tighten their belts so they can afford to buy the bits they need to do the work that\u2019s in demand. <\/p>\n\n\n\n<p>Of course, this means striking a delicate balancing act between charging a fair price to customers and affording to have the necessary staff onboard to complete jobs, and keep that cycle going. <\/p>\n\n\n\n<p>Customers, of course, are also impacted, with the <a href=\"https:\/\/www.bcis.co.uk\/news\/bcis-construction-industry-forecast\/\" target=\"_blank\" rel=\"noreferrer noopener\">Building Cost Information Service (BCIS) <\/a>reporting that building project costs are expected to increase by 15% over the next five years.<\/p>\n\n\n\n<p>Demand may be high, but with supplies being both expensive and difficult to get hold of, engineers being stretched thin, money-conscious customers wary of how they spend their savings, and\u2026 well, you get the idea: there are <em>a lot<\/em> of economic factors that make managing your business, and hiring amidst all that, a complex issue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Employer Brands Are Struggling to Compete<\/h3>\n\n\n\n<p><em>\u201cIn a competitive market, other industries have won the war for talent by building stronger employer brands.\u201d<\/em> <\/p>\n\n\n\n<p>It\u2019s true that new hires and prospects are more easily won over by brands and businesses they recognise. Name recognition\u2014like working as a British Gas or Virgin Media engineer\u2014will more easily attract recruits than independent trades. That doesn\u2019t mean you can\u2019t compete. <\/p>\n\n\n\n<p>There are many advantages to working for smaller companies, such as growth opportunities, a tighter knit team, and the potential to make a real impact on the business. <\/p>\n\n\n\n<p>However, it helps to be realistic as even with these perks, it can still be difficult for independent companies to hire versus their larger competitors, as employer branding plays a big part in brand recognition.<\/p>\n\n\n\n<p>Of course, by taking the necessary steps to promote your company, you may find it easier to attract new customers and new employees, too!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. An Inflexible Approach to Talent Acquisition<\/h3>\n\n\n\n<p>We\u2019ve highlighted more creative ways that you can work to find new and retain current talent in your business, but the long and short of it is that you need to keep an open mind as to what you\u2019re looking for when you hire.&nbsp;<\/p>\n\n\n\n<p>If you\u2019re not using the right <a href=\"https:\/\/www.commusoft.com\/en-gb\/blog\/field-service-engineer-interview-questions\">field service interview questions<\/a>, or perhaps being too picky (and you\u2019re not wrong to look for quality), it can mean that it\u2019s time to try some new strategies. When you do, you\u2019re more likely to find opportunities in unlikely places than on well-trodden paths.<\/p>\n\n\n\n<p>Whether you\u2019re looking for a roofer, a plumber, an electrician, an HVAC engineer, or other skilled tradespersons, it\u2019s important to understand what you\u2019re up against. By doing so, you can take action to help improve the likelihood of attracting new generations of workers and keeping those you do have around for longer, too.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anc2\">Is Hiring Field Service Engineers the Only Problem?<\/h2>\n\n\n\n<p>Difficult though it is to hire, it\u2019s not only about the new staff. To overcome the obstacles in front of you means finding solutions to make the most out of those who already work with you.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/21MOG7GV5jZ-jaTyMzlgMaamLr3Cvarx_UAB_MeatUvwWgvZMfb0Jcy1kqXPtJykvIp6Riz5QLm2njpEkTgsZQ09Tp-eGvIUEdSaPZA9fEObm9emJergTxCFIZKg7tbJWKAUOJz2s0.png\" alt=\"Survey results\" style=\"width:466px;height:auto\"\/><\/figure>\n\n\n\n<p>We ran a recent survey (above), where participants suggested that it\u2019s not winning new customers (and so growing their business) that is their main concern, but rather it\u2019s being able to do more work, more efficiently with the team they have.<\/p>\n\n\n\n<p>Phil Mulvenna, of <a href=\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-solutions\">Premier Heating Solutions<\/a>, said as much himself:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The features Commusoft offers us has allowed us to significantly grow and take our business to the next level.<\/p>\n<\/blockquote>\n\n\n\n<p>It\u2019s thanks to the adoption of Commusoft\u2019s job management software that he\u2019s successfully optimised his business and has seen jobs increase by a factor of 4 while only needing to increase staff by a factor of 2.&nbsp;<\/p>\n\n\n\n<p>The options available to other businesses\u2014to make greater use of the staff you have by equipping them with productivity-improving tools\u2014mean you too can keep recruitment costs down, look to hire tech-savvy recruits who learn faster and enable teams to do more work with the significantly less individual and financial strain put upon them.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anc3\">What Can Be Done to Train More Field Service Engineers?<\/h2>\n\n\n\n<p>Almost as a counter to the difficulties above, there are more than a few things being done in an effort to help combat the UK shortage of engineers. However, it\u2019s also true that any significant impact will take time to be felt and consistent efforts need to be made.&nbsp;<\/p>\n\n\n\n<p>With these points in mind, you can also take steps toward attracting and welcoming new field service engineers to join your company:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Upskill Your Staff<\/h3>\n\n\n\n<p>Training your staff should be a common occurrence anyway. <\/p>\n\n\n\n<p>There&#8217;s a lot of complicated tools, techniques, and devices to learn about and keeping your staff up-to-speed with the necessary knowledge will enable them to do great work. <\/p>\n\n\n\n<p>Of course, if you\u2019re able to do this, then you\u2019re more likely to attract new people who are hungry to learn, especially when it\u2019s obvious you take employee growth seriously. <\/p>\n\n\n\n<p>As <a href=\"https:\/\/online.hbs.edu\/blog\/post\/upskill-workforce\">Harvard Business School Online<\/a> writes:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The most immediate benefit of upskilling is increased efficiency and effectiveness. Employees who gain new skills become better equipped to do their jobs. Upskilling can lead to fewer errors, faster work, more productivity, and improvements in other company-wide metrics.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">2. Make Use of Emerging Technologies<\/h3>\n\n\n\n<p>With a younger generation more adept than ever at learning through mobile technology, there\u2019s no better time to use this to your advantage. Similarly to upskilling your staff to use software and devices that help them to work more efficiently, integrating <a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/mobile-workforce-management-software\">mobile workforce management<\/a> systems into your business can also make it easier to train up and attract younger people to your business.<\/p>\n\n\n\n<p>From there, you can work with schools and colleges to make use of apprenticeships schemes, which can be a fantastic way to get access to new talent, teach on the job, and help someone to get their foot in the door of a brand new career path.&nbsp;<\/p>\n\n\n\n<p>We know all the criticism apprenticeships get (a lot of paperwork, difficult health &amp; safety regulations, the risk of having an apprentice leave your company), but there comes a time when this simply becomes the best option and getting a head-start on it will definitely make it easier.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Hire More Broadly (and Hire More Women)<\/h3>\n\n\n\n<p>Whether it\u2019s female plumbers, roofers, or female HVAC engineers, and any other trade profession, diversifying your pool of employees with more women is a win-win.&nbsp;<\/p>\n\n\n\n<p>Studies in <a href=\"https:\/\/www.ccl.org\/articles\/leading-effectively-articles\/7-reasons-want-women-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to lead effectively<\/a> have shown that having a higher percentage of women in the workplace leads to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increased job satisfaction&nbsp;<\/li>\n\n\n\n<li>A more motivated workforce<\/li>\n\n\n\n<li>Employees find meaning in their work<\/li>\n\n\n\n<li>Lower chances of burnout<\/li>\n<\/ul>\n\n\n\n<p>To learn more about the impact women are having on the field service industry and how you can get involved, take a look at the <a href=\"https:\/\/registeroftradeswomen.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Register of Tradeswomen<\/a>. Hattie Hasan continues to be a real driving force for change.<\/p>\n\n\n\n<p>Listen to more of what she has to say about her mission to support <a href=\"https:\/\/www.youtube.com\/watch?v=i5oVz5p7yxA\">women in trades<\/a> and the impact women are having on the industry and on vulnerable customers in need, too.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Overcoming the Shortage of Engineers<\/h2>\n\n\n\n<p>Regardless of gender, age, or even if it\u2019s someone coming from a completely different career, a skilled trade offers a career path anyone should envy.<\/p>\n\n\n\n<p>There are high wages, little to no student\/training loans to worry about, a more flexible work\/life balance, and not being chained to a desk can be an appealing perk, too.<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\"><span class=\"hs-cta-node hs-cta-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" id=\"hs-cta-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b.png\"  alt=\"subscribe to the commusoft newsletter\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, 'a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->","protected":false},"excerpt":{"rendered":"<p>The average person might be surprised to hear there\u2019s a UK shortage of engineers in field services. Of course, for anyone in the know, it\u2019s no secret that many firms are all asking the same urgent question: \u201cWhere have all the engineers gone?!\u201d Whether you\u2019re looking for a fire &amp; security installer, a plumber, an&hellip;<\/p>","protected":false},"author":6,"featured_media":3845,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19],"tags":[],"class_list":["post-418","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-team-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shortage of Engineers UK: Where Have They Gone?<\/title>\n<meta name=\"description\" content=\"There&#039;s no question about it: there&#039;s a UK shortage of engineers in the field service industry. 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