{"id":6965,"date":"2025-03-25T10:59:00","date_gmt":"2025-03-25T10:59:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?post_type=testimonial&#038;p=6965"},"modified":"2026-01-15T09:19:32","modified_gmt":"2026-01-15T15:19:32","slug":"premier-heating-surrey","status":"publish","type":"testimonial","link":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/","title":{"rendered":"A Testimonial from Premier Heating Surrey Ltd."},"content":{"rendered":"<header id=\"hero-block_bf7279c956b5abc893f0164e5e93a431\" class=\"pt-[72px] relative bg-secondary overflow-hidden\">\n\t<div class=\"relative z-10 wrapper flex flex-col gap-10 md:flex-row justify-between md:items-center py-14 md:py-24 text-white\">\n\t\t<div class=\"md:w-[50.40%]\">\n\t\t\t\t\t\t\t<h1 class=\"text-3xl font-bold sm:text-4xl lg:text-[52px] mb-3 md:mb-6\">Premier Heating Surrey Streamline Admin and Save Time<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-lg md:text-xl prose prose-commusoft prose-invert\"><p>Discover how Premier Heating Surrey Ltd. have transformed their back-office, engineer scheduling, and grown with Commusoft for over a decade!<\/p>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"md:w-[43.88%]\">\n\t\t\t\t\t\t\t\t<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1068799697?h=5fc5d14919&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\"><\/iframe><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t<svg aria-hidden=\"true\" width=\"788\" height=\"525\" class=\"absolute bottom-0 right-0 z-0\" viewbox=\"0 0 788 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.2\" x=\"1167.11\" y=\"-601\" width=\"484.393\" height=\"1835.17\" transform=\"rotate(39.4919 1167.11 -601)\" fill=\"url(#paint0_linear_1106_13102)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13102\" x1=\"1196.18\" y1=\"153.479\" x2=\"1320.54\" y2=\"617.732\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\t<svg aria-hidden=\"true\" width=\"477\" height=\"525\" class=\"absolute top-0 left-0 z-0\" viewbox=\"0 0 477 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.6\" x=\"103.113\" y=\"-601\" width=\"484.393\" height=\"1104.01\" transform=\"rotate(39.4919 103.113 -601)\" fill=\"url(#paint0_linear_1106_13101)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13101\" x1=\"132.184\" y1=\"-147.119\" x2=\"179.197\" y2=\"144.631\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\n\n<\/header>\n\n<section id=\"company-stats-block_d123b85e1dd570ea72a5df3105757a9a\" class=\"\">\n  <div class=\"wrapper py-8 md:py-12\">\n          <h2 class=\"text-primary font-semibold text-xl md:text-2xl mb-6 md:mb-8\">\n        About the Company      <\/h2>\n    \n          <div class=\"grid gap-4 md:gap-5 lg:gap-6 grid-cols-1 sm:grid-cols-2 lg:grid-cols-4\">\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Headquarters<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Surrey, UK<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Founded<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">1963<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Company Size<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">20+<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Industry<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Plumbing &amp; Heating<\/div>\n                      <\/div>\n              <\/div>\n      <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"customer-story-block_7ff3e4f95fcd2723d059599a5aa43a77\" class=\"py-8 md:py-16\" >\n\t<div class=\"wrapper\">\n\t\t<div class=\"flex flex-col md:justify-between md:flex-row gap-8 md:gap-12 lg:gap-28 items-center\">\n\t\t\t<div class=\"md:w-[58.8%]\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-primary font-semibold mb-4 text-xl md:text-2xl flex items-center gap-2 md:gap-4\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 26 20\" class=\"size-5 md:size-6 rotate-180\"><path fill=\"currentColor\" d=\"M.333.635h11.334v10.2L5.69 19.3H2.06l3.554-8H.333zm14 0h11.334v10.2L19.69 19.3h-3.63l3.554-8h-5.281z\"\/><\/svg>\n\t\t\t\t\t\tKeith Richards, Owner\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<blockquote class=\"text-2xl md:text-[28px] font-semibold\">\n\t\t\t\t\t\t<p>With Commusoft it just helps streamline the office back end. And having a good CRM system is a must when you have multiple engineers. It just creates a better customer experience.<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Media column: appears below text on mobile -->\n\t\t\t<div class=\"order-2 md:w-[33.8%]\">\n\t\t\t\t<div class=\"relative rounded-sm overflow-hidden\"><img decoding=\"async\" width=\"992\" height=\"548\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png\" class=\"w-full h-auto rounded-sm shadow-sm object-cover\" alt=\"Keith Richards from Premier Heating Surrey\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png 992w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2-300x166.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2-768x424.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2-18x10.png 18w\" sizes=\"(max-width: 992px) 100vw, 992px\" \/><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section id=\"small-banner-block_edeacd7077049ee7ec1452504dc83ce8\" class=\"not-prose overflow-hidden text-center md:text-left bg-secondary\">\n\t<div class=\"wrapper p-6 md:p-12\">\n\t\t<div class=\"flex flex-col md:flex-row md:items-center md:justify-between gap-6 md:gap-12 lg:gap-20\">\n\t\t\t<!-- Content -->\n\t\t\t<div class=\"flex-1\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl font-bold text-white leading-tight\">\n\t\t\t\t\t\tFind out how we can help\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"text-white\/75 mt-2 lg:max-w-[65%]\">\n\t\t\t\t\tContact our Sales team, today!\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Call to Action -->\n\t\t\t\t\t\t\t<div class=\"flex-shrink-0\">\n\t\t\t\t\t<a \n\t\t\t\t\t\tclass=\"btn btn--primary\" \n\t\t\t\t\t\thref=\"#schedule-call\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a Call\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"\">\n  <div class=\"wrapper py-8 md:py-16 sm:flex sm:justify-between gap-16\">\n        <aside class=\"w-full sm:w-[21.50%] mb-8 sm:mb-0\" role=\"complementary\" aria-label=\"Table of contents sidebar\" data-content-selector=\"#tsb-main-content\" data-override-map=\"{}\" data-hidden-set=\"{}\">\n      <div class=\"md:sticky md:top-24\">\n        <a href=\"#tsb-main-content\" class=\"sr-only focus:not-sr-only focus:absolute focus:top-4 focus:left-4 focus:z-50 focus:bg-primary focus:text-white focus:px-4 focus:py-2 focus:rounded\">Skip to content<\/a>\n                <nav class=\"toc-nav\" aria-labelledby=\"toc-heading-block_499bcaa855ee1081d9828e2864f6fc79\" role=\"navigation\">\n          <h2 id=\"toc-heading-block_499bcaa855ee1081d9828e2864f6fc79\" class=\"text-lg lg:text-xl font-bold mb-4 md:mb-6\">In this section<\/h2>\n          <ul class=\"toc-list space-y-0 border-l text-sm font-medium border-foreground\/10 pl-3\" role=\"list\"><\/ul>\n        <\/nav>\n              <\/div>\n    <\/aside>\n\n    <div id=\"tsb-main-content\" class=\"prose prose-commusoft sm:w-[74.19%]\" role=\"main\">\n              <h2 class=\"text-2xl font-bold md:text-[32px] leading-tight\">Creating a World-Class Customer Service with Commusoft<\/h2>\n            <div class=\"acf-innerblocks-container\">\n\n<p>In February 2025, we visited <strong>Premier Heating Surrey Ltd.<\/strong> and caught up with their owner, Keith Richards.<\/p>\n\n\n\n<p>As well as Keith, we also spoke to Leigh Lush, Maintenance Manager, and Charlotte Wignall, Installation Administrator, and learned how the company is <strong>using Commusoft to enhance daily operations; from scheduling, payments, reporting, and more!<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Then &amp; Now: Premier Heating Surrey<\/h2>\n\n\n\n<p>To see how far they&#8217;ve come, it&#8217;s important to jump back a bit and look at Premier Heating&#8217;s past.<\/p>\n\n\n\n<p>For over 60 years, Premier Heating has built up an incredible reputation in the UK and delivered award-winning services to customers across the Guildford area.<\/p>\n\n\n\n<p>Established in 1963 by Keith&#8217;s father, Keith has continued to build on an already successful business and led the company from strength to strength ever since his father retired 20 years ago.<\/p>\n\n\n\n<p>Keith spoke to us about how important customer relationships are to them and shared how, since adopting Commusoft a decade ago, they&#8217;ve been able to <strong>improve communication<\/strong> and <strong>streamline their daily operations, too<\/strong>.<\/p>\n\n\n\n<p>Today, Premier Heating has <strong>over 20 employees<\/strong> (including 5 office staff, 9 maintenance engineers, and 3 installers) and provide a wide variety of heating services; including <strong>gas, LPG, oil, and air source heat pump<\/strong> installations.<\/p>\n\n\n\n<p>Maintenance is also a huge part of their business, and their specialism with oil engineers gives them an edge over other businesses in the area.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-rounded\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1243-2-1024x683.jpg\" alt=\"Premier Heating Surrey offices and van\" class=\"wp-image-2698\" style=\"width:904px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1243-2-1024x683.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1243-2-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1243-2-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1243-2-1536x1024.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1243-2-2048x1365.jpg 2048w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1243-2-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Transforming Customer Journeys<\/h2>\n\n\n\n<p>With so many customers to look after and a wide variety of specialist jobs to manage, they needed a CRM tool that let them do more than simply store data: they wanted to win back time.<\/p>\n\n\n\n<p>That&#8217;s where Commusoft came in.<\/p>\n\n\n\n<p>Our software gave Keith and his team access to specialist tools specifically built for the trades and it has allowed them to put their data to use and streamline everyday operations.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>Having a good CRM system is a must when you have multiple engineers. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>It creates a better customer experience. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Customers a<em>re kept up to date with what&#8217;s going on, and if customers need to call us for a problem, then it&#8217;s easy for the office staff to look into the background history of what&#8217;s been done.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1119-scaled-1-1024x683.jpg\" alt=\"Premier Heating Surrey team member using their mobile and working on their computer\" class=\"wp-image-2708\" style=\"aspect-ratio:1.499288451012589;width:874px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1119-scaled-1-1024x683.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1119-scaled-1-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1119-scaled-1-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1119-scaled-1-1536x1024.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1119-scaled-1-2048x1366.jpg 2048w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1119-scaled-1-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>What&#8217;s great to hear is that despite taking on more work <em>and<\/em> increasing the amount of engineers they&#8217;ve hired, Premier Heating haven&#8217;t need to hire the office staff to match: using Commusoft gives their current team the tools they need to easily manage their workload (and then some), even during busy periods.<\/p>\n\n\n\n<p>Keith explained that:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>As we&#8217;ve grown, we&#8217;ve managed to keep the same number of office staff [but] we&#8217;ve reduced the admin by using Commusoft. We can get more engineers, but have kept overheads at a similar cost.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>As a result, they can invest time and money elsewhere.<\/p>\n\n\n\n<p>Adding to this, Charlotte explains that:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>\u200aFor my job role personally, it saves a lot of time. \u200aCommusoft is so helpful [it] makes my job easier.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>From the <a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">job management software<\/a> ed to track engineers and assign jobs, to booking surveys, as well as sending quotes to customers, Charlotte explains how much she appreciates the speed and efficiency that Commusoft brings to her daily routine.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-rounded\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1126-scaled-1-1024x683.jpg\" alt=\"Premier Heating Surrey team member using Commusoft on their computer\" class=\"wp-image-2709\" style=\"aspect-ratio:1.4992726360672184;width:973px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1126-scaled-1-1024x683.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1126-scaled-1-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1126-scaled-1-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1126-scaled-1-1536x1024.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1126-scaled-1-2048x1366.jpg 2048w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/IMG_1126-scaled-1-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Optimised Office Management<\/h2>\n\n\n\n<p>We also spoke to Leigh, who manages the maintenance team and office staff at Premier Heating.<\/p>\n\n\n\n<p>He highlighted the ease of use of Commusoft&#8217;s mobile app for engineers, as well as the desktop version for invoicing, estimates, quotes, and <a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/Inventory-management\">inventory management<\/a>.<\/p>\n\n\n\n<p>Leigh has been at Premier Heating for 16 years, and after experiencing slower, more traditional methods of managing the business, as well as alternative CRMs, he has found Commusoft to be far superior:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">\u200a<em>When we moved on to Commusoft, we found it was a much bigger and better platform for us, a lot more features for the engineers, for the office staff.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>Leigh is a fan of Commusoft&#8217;s simplicity. It&#8217;s capable of helping his teams to manage a huge amount of data, but all without getting overwhelmed. It makes a huge difference to engineers in the field, too:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>&nbsp;It&#8217;s so simple to use. <\/em><em>\u200aI would recommend Commusoft for day to day use, especially the features for engineers, the mobile app.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-rounded\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2026\/01\/premier-heating-surrey-staff-using-commusoft-reporting-1024x576.jpg\" alt=\"\" class=\"wp-image-9851\" style=\"width:949px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2026\/01\/premier-heating-surrey-staff-using-commusoft-reporting-1024x576.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2026\/01\/premier-heating-surrey-staff-using-commusoft-reporting-300x169.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2026\/01\/premier-heating-surrey-staff-using-commusoft-reporting-768x432.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2026\/01\/premier-heating-surrey-staff-using-commusoft-reporting-1536x864.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2026\/01\/premier-heating-surrey-staff-using-commusoft-reporting-18x10.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2026\/01\/premier-heating-surrey-staff-using-commusoft-reporting-1440x810.jpg 1440w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2026\/01\/premier-heating-surrey-staff-using-commusoft-reporting.jpg 1800w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Growth and Looking Ahead<\/h2>\n\n\n\n<p>But what does the future look like?<\/p>\n\n\n\n<p>Whether it&#8217;s taking on more engineers or managing busy periods, the team all agree: Commusoft has the capacity to grow and help them cope with ease.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>Commusoft grows with the company. We can use the system to grow different aspects of the company and going forward, I don&#8217;t see a problem with keeping with Commusoft.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>It&#8217;s always great to visit a client and see with our own eyes the impact that Commusoft is having on their business. Premier Heating Surrey Ltd. are achieving so much already and we&#8217;re excited to see where the future will take them!<\/p>\n\n\n\n<p>If you&#8217;d like to hear more from Keith, Leigh, and Charlotte, be sure to check out the video testimonial above, or click to <strong><a href=\"https:\/\/youtube.com\/playlist?list=PLEOfDZSAiEasPAirswRu3b4xnjm2tJwrW&amp;feature=shared\" target=\"_blank\" rel=\"noreferrer noopener\">jump to our YouTube page<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>The Key Benefits of Using Commusoft for Premier Heating Surrey Ltd.:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time job updates via mobile app<\/li>\n\n\n\n<li>Reduced paperwork and administrative tasks<\/li>\n\n\n\n<li>Improved communication between office and engineers<\/li>\n\n\n\n<li>Easy access to customer history and job information for engineers<\/li>\n\n\n\n<li>Comprehensive reporting and tracking for business management<\/li>\n\n\n\n<li>Streamlined back-office operations<\/li>\n\n\n\n<li>Enhanced customer experience<\/li>\n\n\n\n<li>Scalability to support business growth<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Eager to explore more of these features for yourself?<\/p>\n\n\n\n<p>Take a look at <strong><a href=\"https:\/\/www.commusoft.com\/en-gb\/industries\/field-service-management-software\">field service management software<\/a><\/strong> or <a href=\"#schedule-call\">schedule a call<\/a> with our team today!<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n    'use strict';\n    \/\/ Only run on frontend, not in editor\n    if (typeof window === 'undefined' || (document.body && document.body.classList.contains('block-editor-page'))) {\n        return;\n    }\n    \/\/ Build TOC client-side from headings inside the selected container\n    var aside = document.currentScript && document.currentScript.previousElementSibling ? document.currentScript.previousElementSibling.querySelector('aside[data-content-selector]') : null;\n    \/\/ Fallback: find the closest aside above this script\n    if(!aside){\n        var asides = document.querySelectorAll('aside[data-content-selector]');\n        if(asides.length){ aside = asides[asides.length-1]; }\n    }\n    if(!aside) return;\n\n    var selector = aside.getAttribute('data-content-selector') || '#tsb-main-content';\n    \/\/ Prefer resolving the container within this block's section to limit scope.\n    var section = aside.closest('section') || document;\n    var container = section.querySelector(selector);\n    if(!container) return;\n\n    var tocList = aside.querySelector('.toc-nav .toc-list');\n    if(!tocList) return;\n\n    function slugify(text){\n        return text.toString().toLowerCase()\n            .trim()\n            .replace(\/[^a-z0-9\\s-]\/g,'')\n            .replace(\/\\s+\/g,'-')\n            .replace(\/-+\/g,'-');\n    }\n\n    function normalizeText(text){\n        return String(text || '')\n            .toLowerCase()\n            .replace(\/\\s+\/g, ' ')\n            .trim();\n    }\n\n    function resolveOverride(lookupText, lookupId, overrideMap){\n        if (overrideMap[lookupText]) return overrideMap[lookupText];\n        if (overrideMap[lookupId]) return overrideMap[lookupId];\n        if (lookupId) {\n            var best = null, bestLen = 0;\n            for (var k in overrideMap) {\n                if (k.indexOf(' ') >= 0) continue;\n                if (lookupId.indexOf(k) === 0 || k.indexOf(lookupId) === 0) {\n                    if (k.length > bestLen) { bestLen = k.length; best = overrideMap[k]; }\n                }\n            }\n            if (best) return best;\n        }\n        return null;\n    }\n\n    var overrideMap = {};\n    var hiddenSet = {};\n    try {\n        var om = aside.getAttribute('data-override-map');\n        if (om) { overrideMap = JSON.parse(om); }\n    } catch(e) {}\n    try {\n        var hs = aside.getAttribute('data-hidden-set');\n        if (hs) { hiddenSet = JSON.parse(hs); }\n    } catch(e) {}\n\n    var usedIds = new Set();\n    function ensureId(el){\n        if(el.id){ usedIds.add(el.id); return el.id; }\n        var base = slugify(el.textContent || 'section');\n        var id = base, i = 2;\n        while(usedIds.has(id) || document.getElementById(id)){\n            id = base + '-' + i++;\n        }\n        el.id = id; usedIds.add(id); return id;\n    }\n\n    var headings = container.querySelectorAll('h2, h3');\n    if(!headings.length) return;\n    \/\/ Cap the number of headings processed to avoid pathological cases on very large pages.\n    var maxHeadings = 60;\n    if (headings.length > maxHeadings) {\n        headings = Array.prototype.slice.call(headings, 0, maxHeadings);\n    }\n    var frag = document.createDocumentFragment();\n    headings.forEach(function(h){\n        \/\/ Ignore headings inside Small Banner block wrappers\n        var inSmallBanner = h.closest('section[id^=\"small-banner-\"]');\n        if (inSmallBanner) { return; }\n        var id = ensureId(h);\n        var level = h.tagName.toLowerCase() === 'h3' ? '2' : '1';\n\n        var textContent = h.textContent || '';\n        var lookupText = normalizeText(textContent);\n        var lookupId = (id || '').toLowerCase();\n        if (hiddenSet[lookupText] || hiddenSet[lookupId]) {\n            return; \/\/ skip hidden items\n        }\n\n        var li = document.createElement('li');\n        li.className = 'pl-0';\n        var a = document.createElement('a');\n        a.href = '#' + id;\n        a.className = 'toc-link block py-1.5 text-foreground hover:text-secondary focus:text-secondary focus:outline-none focus:ring-2 focus:ring-secondary focus:ring-offset-2 transition-colors border-l-4 border-transparent hover:border-secondary focus:border-secondary pl-4 -ml-3.5';\n        a.setAttribute('data-target', id);\n        a.setAttribute('data-level', level);\n        var displayText = resolveOverride(lookupText, lookupId, overrideMap) || textContent;\n        a.setAttribute('aria-label', 'Jump to section: ' + displayText);\n        var span = document.createElement('span');\n        span.className = 'toc-link-text';\n        span.textContent = displayText;\n        a.appendChild(span); li.appendChild(a); frag.appendChild(li);\n    });\n    tocList.innerHTML = '';\n    tocList.appendChild(frag);\n})();\n<\/script>","protected":false},"featured_media":2697,"template":"","meta":{"_acf_changed":false},"industry":[],"class_list":["post-6965","testimonial","type-testimonial","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Premier Heating Surrey Ltd. Transform their Office with Commusoft<\/title>\n<meta name=\"description\" content=\"Premier Heating Surrey Ltd. have been using Commusoft for over 10 years and enhanced their already high quality service to new heights!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Premier Heating Surrey Ltd. Transform their Office with Commusoft\" \/>\n<meta property=\"og:description\" content=\"Premier Heating Surrey Ltd. have been using Commusoft for over 10 years and enhanced their already high quality service to new heights!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/\" \/>\n<meta property=\"og:site_name\" content=\"Commusoft\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/Commusoft\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-15T15:19:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"548\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@commusoft\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/\",\"url\":\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/\",\"name\":\"Premier Heating Surrey Ltd. Transform their Office with Commusoft\",\"isPartOf\":{\"@id\":\"https:\/\/www.commusoft.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png\",\"datePublished\":\"2025-03-25T10:59:00+00:00\",\"dateModified\":\"2026-01-15T15:19:32+00:00\",\"description\":\"Premier Heating Surrey Ltd. have been using Commusoft for over 10 years and enhanced their already high quality service to new heights!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#primaryimage\",\"url\":\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png\",\"contentUrl\":\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png\",\"width\":992,\"height\":548,\"caption\":\"Keith Richards from Premier Heating Surrey\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.commusoft.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A Testimonial from Premier Heating Surrey Ltd.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.commusoft.com\/#website\",\"url\":\"https:\/\/www.commusoft.com\/\",\"name\":\"Commusoft\",\"description\":\"Field Service Management Software\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.commusoft.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Premier Heating Surrey Ltd. Transform their Office with Commusoft","description":"Premier Heating Surrey Ltd. have been using Commusoft for over 10 years and enhanced their already high quality service to new heights!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/","og_locale":"en_GB","og_type":"article","og_title":"Premier Heating Surrey Ltd. Transform their Office with Commusoft","og_description":"Premier Heating Surrey Ltd. have been using Commusoft for over 10 years and enhanced their already high quality service to new heights!","og_url":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/","og_site_name":"Commusoft","article_publisher":"https:\/\/facebook.com\/Commusoft\/","article_modified_time":"2026-01-15T15:19:32+00:00","og_image":[{"width":992,"height":548,"url":"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@commusoft","twitter_misc":{"Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/","url":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/","name":"Premier Heating Surrey Ltd. Transform their Office with Commusoft","isPartOf":{"@id":"https:\/\/www.commusoft.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#primaryimage"},"image":{"@id":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#primaryimage"},"thumbnailUrl":"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png","datePublished":"2025-03-25T10:59:00+00:00","dateModified":"2026-01-15T15:19:32+00:00","description":"Premier Heating Surrey Ltd. have been using Commusoft for over 10 years and enhanced their already high quality service to new heights!","breadcrumb":{"@id":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#primaryimage","url":"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png","contentUrl":"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Keith-Richards-Premier-Heating-Surrey-2.png","width":992,"height":548,"caption":"Keith Richards from Premier Heating Surrey"},{"@type":"BreadcrumbList","@id":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/premier-heating-surrey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.commusoft.com\/"},{"@type":"ListItem","position":2,"name":"A Testimonial from Premier Heating Surrey Ltd."}]},{"@type":"WebSite","@id":"https:\/\/www.commusoft.com\/#website","url":"https:\/\/www.commusoft.com\/","name":"Commusoft","description":"Field Service Management Software","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.commusoft.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.commusoft.com\/en-gb\/wp-json\/wp\/v2\/testimonial\/6965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.commusoft.com\/en-gb\/wp-json\/wp\/v2\/testimonial"}],"about":[{"href":"https:\/\/www.commusoft.com\/en-gb\/wp-json\/wp\/v2\/types\/testimonial"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.commusoft.com\/en-gb\/wp-json\/wp\/v2\/media\/2697"}],"wp:attachment":[{"href":"https:\/\/www.commusoft.com\/en-gb\/wp-json\/wp\/v2\/media?parent=6965"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.commusoft.com\/en-gb\/wp-json\/wp\/v2\/industry?post=6965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}