{"id":6973,"date":"2019-02-12T00:00:00","date_gmt":"2019-02-12T00:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?post_type=testimonial&#038;p=6973"},"modified":"2025-11-25T14:42:01","modified_gmt":"2025-11-25T14:42:01","slug":"trio-property-maintenance","status":"publish","type":"testimonial","link":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/trio-property-maintenance\/","title":{"rendered":"A Testimonial from Trio Maintenance Ltd"},"content":{"rendered":"<header id=\"hero-block_8d66ef3f2a3f95933fd25aded9d4331f\" class=\"pt-[72px] relative bg-secondary overflow-hidden\">\n\t<div class=\"relative z-10 wrapper flex flex-col gap-10 md:flex-row justify-between md:items-center py-14 md:py-24 text-white\">\n\t\t<div class=\"md:w-[50.40%]\">\n\t\t\t\t\t\t\t<h1 class=\"text-3xl font-bold sm:text-4xl lg:text-[52px] mb-3 md:mb-6\">Commusoft Makes a Positive Difference for Trio Maintenance Ltd<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-lg md:text-xl prose prose-commusoft prose-invert\"><div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<p>Three like minded friends had an idea to enter the London Property market and be different. At the time, Trio Maintenance Ltd were using a field service management system that didn&#8217;t offer everything they needed. In 2018, Trio Maintenance Ltd joined Commusoft and have been seeing the difference ever since.<\/p>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"md:w-[43.88%]\">\n\t\t\t<img decoding=\"async\" width=\"1440\" height=\"962\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Testimonial-from-Trio-Maintenance-Ltd.jpg\" class=\"w-full h-auto rounded-sm overflow-hidden\" alt=\"Engineer inspecting tap in bathroom with toolkit nearby\" loading=\"eager\" fetchpriority=\"high\" data-no-lazy=\"1\" sizes=\"(max-width: 768px) 100vw, (max-width: 1280px) 50vw, 720px\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Testimonial-from-Trio-Maintenance-Ltd.jpg 1920w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Testimonial-from-Trio-Maintenance-Ltd-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Testimonial-from-Trio-Maintenance-Ltd-1024x684.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Testimonial-from-Trio-Maintenance-Ltd-768x513.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Testimonial-from-Trio-Maintenance-Ltd-1536x1026.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Testimonial-from-Trio-Maintenance-Ltd-18x12.jpg 18w\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\t<svg aria-hidden=\"true\" width=\"788\" height=\"525\" class=\"absolute bottom-0 right-0 z-0\" viewbox=\"0 0 788 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.2\" x=\"1167.11\" y=\"-601\" width=\"484.393\" height=\"1835.17\" transform=\"rotate(39.4919 1167.11 -601)\" fill=\"url(#paint0_linear_1106_13102)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13102\" x1=\"1196.18\" y1=\"153.479\" x2=\"1320.54\" y2=\"617.732\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\t<svg aria-hidden=\"true\" width=\"477\" height=\"525\" class=\"absolute top-0 left-0 z-0\" viewbox=\"0 0 477 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.6\" x=\"103.113\" y=\"-601\" width=\"484.393\" height=\"1104.01\" transform=\"rotate(39.4919 103.113 -601)\" fill=\"url(#paint0_linear_1106_13101)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13101\" x1=\"132.184\" y1=\"-147.119\" x2=\"179.197\" y2=\"144.631\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\n\n<\/header>\n\n<section id=\"company-stats-block_359b40d2b128a6980ff39d7361d50103\" class=\"\">\n  <div class=\"wrapper py-8 md:py-12\">\n          <h2 class=\"text-primary font-semibold text-xl md:text-2xl mb-6 md:mb-8\">\n        About the Company      <\/h2>\n    \n          <div class=\"grid gap-4 md:gap-5 lg:gap-6 grid-cols-1 sm:grid-cols-2 lg:grid-cols-4\">\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Headquarters<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">London, UK<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Company Size<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">10+ Employees<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Industry<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Property Maintenance<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Founded<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">2010<\/div>\n                      <\/div>\n              <\/div>\n      <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"customer-story-block_5c09643784017c7d807ba6f1fab1ba5b\" class=\"py-8 md:py-16\" >\n\t<div class=\"wrapper\">\n\t\t<div class=\"flex flex-col md:justify-between md:flex-row gap-8 md:gap-12 lg:gap-28 items-center\">\n\t\t\t<div class=\"md:w-[58.8%]\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-primary font-semibold mb-4 text-xl md:text-2xl flex items-center gap-2 md:gap-4\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 26 20\" class=\"size-5 md:size-6 rotate-180\"><path fill=\"currentColor\" d=\"M.333.635h11.334v10.2L5.69 19.3H2.06l3.554-8H.333zm14 0h11.334v10.2L19.69 19.3h-3.63l3.554-8h-5.281z\"\/><\/svg>\n\t\t\t\t\t\tHugo Fonseca, Founder of Trio Maintenance Ltd\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<blockquote class=\"text-2xl md:text-[28px] font-semibold\">\n\t\t\t\t\t\t<p>Using Commusoft helps us give customers service they wouldn&#8217;t expect from your everyday maintenance company.<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Media column: appears below text on mobile -->\n\t\t\t<div class=\"order-2 md:w-[33.8%]\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section id=\"small-banner-block_6caa0b60e869972c75ca74c46d05cbe6\" class=\"not-prose overflow-hidden text-center md:text-left bg-secondary\">\n\t<div class=\"wrapper p-6 md:p-12\">\n\t\t<div class=\"flex flex-col md:flex-row md:items-center md:justify-between gap-6 md:gap-12 lg:gap-20\">\n\t\t\t<!-- Content -->\n\t\t\t<div class=\"flex-1\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl font-bold text-white leading-tight\">\n\t\t\t\t\t\tFind out how we can help\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"text-white\/75 mt-2 lg:max-w-[65%]\">\n\t\t\t\t\tContact our Sales team, today!\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Call to Action -->\n\t\t\t\t\t\t\t<div class=\"flex-shrink-0\">\n\t\t\t\t\t<a \n\t\t\t\t\t\tclass=\"btn btn--primary\" \n\t\t\t\t\t\thref=\"#schedule-call\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a Call\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"\">\n  <div class=\"wrapper py-8 md:py-16 sm:flex sm:justify-between gap-16\">\n        <aside class=\"w-full sm:w-[21.50%] mb-8 sm:mb-0\" role=\"complementary\" aria-label=\"Table of contents sidebar\" data-content-selector=\"#tsb-main-content\" data-override-map=\"{}\" data-hidden-set=\"{}\">\n      <div class=\"md:sticky md:top-24\">\n        <a href=\"#tsb-main-content\" class=\"sr-only focus:not-sr-only focus:absolute focus:top-4 focus:left-4 focus:z-50 focus:bg-primary focus:text-white focus:px-4 focus:py-2 focus:rounded\">Skip to content<\/a>\n                <nav class=\"toc-nav\" aria-labelledby=\"toc-heading-block_4d0ca391a7cc26b746fb391ca43d4399\" role=\"navigation\">\n          <h2 id=\"toc-heading-block_4d0ca391a7cc26b746fb391ca43d4399\" class=\"text-lg lg:text-xl font-bold mb-4 md:mb-6\">In this section<\/h2>\n          <ul class=\"toc-list space-y-0 border-l text-sm font-medium border-foreground\/10 pl-3\" role=\"list\"><\/ul>\n        <\/nav>\n              <\/div>\n    <\/aside>\n\n    <div id=\"tsb-main-content\" class=\"prose prose-commusoft sm:w-[74.19%]\" role=\"main\">\n              <h2 class=\"text-2xl font-bold md:text-[32px] leading-tight\">Making a Positive Difference with Commusoft<\/h2>\n            <div class=\"acf-innerblocks-container\">\n\n<p>Front and centre on the&nbsp;<a href=\"https:\/\/www.trio-thedifference.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trio Maintenance Ltd website<\/a>&nbsp;is this mission statement:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">Three like minded friends had an idea to enter the London Property market and be different. Different in our approach, in our transparency and tenacious in our methods when contracting, buying, developing and maintain property in the real estate hub that is London.<\/p>\n<\/blockquote>\n\n\n\n<p>Hugo Fonseca, co-founder, explains:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">The &#8216;difference&#8217; is about the way we service our clients and the way we run our business.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We have that never-say-no attitude to all our clients. So whenever they call us, it\u2019s always a yes \u2014 and then we just resolve it on our end, and everyone in the team really puts in an effort to service them.<\/p>\n<\/blockquote>\n\n\n\n<p>In 2017, Trio was looking for a field service management system that would help them make that difference. The company was using an American job management solution that didn\u2019t offer the ability to add subcontractors at a daily rate. Since Trio have a mix of 10 employees and subcontractors, and were planning to grow, that solution was going to get expensive\u2026 fast.<\/p>\n\n\n\n<p>Then there was the lack of software updates. Hugo states,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">We were with them for nearly three years and not much changed in that time.<\/p>\n<\/blockquote>\n\n\n\n<p>So when their annual contract was up, Trio decided to go looking for a new solution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">The Commusoft Difference In&#8230; Features and Integrations<\/h2>\n\n\n\n<p>Trio considered Commusoft because it allows businesses to add subcontractors at a daily rate \u2013 but passed it up because they were looking for a solution with maps. As they kept looking, though, they just couldn\u2019t find job management software that fit their criteria.<\/p>\n\n\n\n<p>A year passed, and Trio Maintenance Ltd was no closer to a solution. When Hugo finally circled back to take another look at Commusoft, the solution now not only had maps, but other exciting new&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/\">features<\/a>&nbsp;in the works as well.<\/p>\n\n\n\n<p>Trio signed on in April 2018 and have been seeing the difference ever since:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">Being different is definitely being more technologically advanced, and using Commusoft helps us give customers service they wouldn\u2019t expect from your everyday maintenance company.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We definitely use Commusoft to try and make us stand out a bit.<\/p>\n<\/blockquote>\n\n\n\n<p>Trio Maintenance Ltd most recently started using Commusoft\u2019s&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/integrations\/\">Outlook integration<\/a>, which lets customer and job information appear directly within Outlook. Hugo\u2019s excited to see how the new integration will help the company boost their productivity even more.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">The Commusoft Difference In\u2026 Customer Service<\/h2>\n\n\n\n<p>Not long after joining,&nbsp;Hugo submitted a support ticket to the Commusoft help desk. He was trying to calculate the profit margin on jobs completed that month, and needed a profit report based on completion date rather than job date.<\/p>\n\n\n\n<p>He explains,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">Completion date is more important for a profit report, as we want to recognise the profit when the job is complete.<\/p>\n<\/blockquote>\n\n\n\n<p>At the time, the Commusoft solution didn\u2019t have the ability to filter the report this way. Two weeks later, it did. The client services team wrote back to let Hugo know that Commusoft had added that capability to reports based on his request:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I was pleasantly surprised.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u00a0I asked the guys, and within a couple of weeks they said, &#8216;we can do that&#8217;, and they did. Now I\u2019m using it as a way to communicate with the staff what commission they\u2019ll be getting that month, so everybody\u2019s happy.\u2019<\/p>\n<\/blockquote>\n\n\n\n<p>When your company offers exceptional service to customers, you expect the businesses you deal with to offer the same to you.&nbsp;Hugo laughs,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">But it\u2019s not always the case, and it\u2019s sometimes frustrating.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>At Commusoft, everyone\u2019s been really helpful. Nine out of ten times the support team come back within 24 hours. They\u2019re fantastically quick at getting back to us and getting us information<\/em>.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">The Commusoft Difference In&#8230; Responsiveness<\/h2>\n\n\n\n<p>A job management solution can impact every part of a field service business \u2013 so frequent updates are crucial for keeping the business with the times. After all, no one wants to be stuck with software that\u2019s stuck in the past! <\/p>\n\n\n\n<p>Hugo explains,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">There\u2019s always stuff being released, which I think is really, really good\u2026 and very well-communicated stuff as well.<\/p>\n<\/blockquote>\n\n\n\n<p>Commusoft reaches out to clients frequently to stay in touch, gather feedback, and find out what new functionalities would help their businesses thrive. Hugo, for example, has regular meetings with Commusoft representatives to find out what\u2019s coming up next and how it can benefit Trio Maintenance Ltd.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">The Commusoft Difference In&#8230; Efficiency<\/h2>\n\n\n\n<p>Hugo&nbsp;reports that Commusoft has been a real time-saver for Trio, especially the&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/integrations\/quickbook-online\">QuickBooks integration<\/a>:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">That\u2019s probably saving us a couple of hours a week, at least, on invoicing.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Commusoft has also helped with the reporting side of things\u2026 it\u2019s much stronger than what we used to have with the previous field service management system.<\/p>\n<\/blockquote>\n\n\n\n<p>Thanks to Commusoft\u2019s&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">reporting capabilities<\/a>, Trio Maintenance Ltd is also able to create more accurate monthly reports \u2013 another major time-saver, and one that eliminates the hassle of having to fix incorrect reports as well.<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n    'use strict';\n    \/\/ Only run on frontend, not in editor\n    if (typeof window === 'undefined' || (document.body && document.body.classList.contains('block-editor-page'))) {\n        return;\n    }\n    \/\/ Build TOC client-side from headings inside the selected container\n    var aside = document.currentScript && document.currentScript.previousElementSibling ? 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