{"id":7010,"date":"2016-07-11T00:00:00","date_gmt":"2016-07-10T23:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?post_type=testimonial&#038;p=7010"},"modified":"2026-01-21T09:17:58","modified_gmt":"2026-01-21T15:17:58","slug":"wpj-heating-service","status":"publish","type":"testimonial","link":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/wpj-heating-service\/","title":{"rendered":"A Testimonial from WPJ Heating Services"},"content":{"rendered":"<header id=\"hero-block_875beb81695a4fa3ebbec1ccd6786bed\" class=\"pt-[72px] relative bg-secondary overflow-hidden\">\n\t<div class=\"relative z-10 wrapper flex flex-col gap-10 md:flex-row justify-between md:items-center py-14 md:py-24 text-white\">\n\t\t<div class=\"md:w-[50.40%]\">\n\t\t\t\t\t\t\t<h1 class=\"text-3xl font-bold sm:text-4xl lg:text-[52px] mb-3 md:mb-6\">WPJ Heating: Successfully Growing with Commusoft<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-lg md:text-xl prose prose-commusoft prose-invert\"><div class=\"col-7@sm\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs padding-right-lg@md\">\n<p>Over the last 15 years, WPJ Heating have been able to grow their business, manage their admin, and improve customer service, thanks to a winning partnership with Commusoft.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"md:w-[43.88%]\">\n\t\t\t\t\t\t\t\t<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1060056674?h=402e98b547&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\"><\/iframe><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t<svg aria-hidden=\"true\" width=\"788\" height=\"525\" class=\"absolute bottom-0 right-0 z-0\" viewbox=\"0 0 788 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.2\" x=\"1167.11\" y=\"-601\" width=\"484.393\" height=\"1835.17\" transform=\"rotate(39.4919 1167.11 -601)\" fill=\"url(#paint0_linear_1106_13102)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13102\" x1=\"1196.18\" y1=\"153.479\" x2=\"1320.54\" y2=\"617.732\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\t<svg aria-hidden=\"true\" width=\"477\" height=\"525\" class=\"absolute top-0 left-0 z-0\" viewbox=\"0 0 477 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.6\" x=\"103.113\" y=\"-601\" width=\"484.393\" height=\"1104.01\" transform=\"rotate(39.4919 103.113 -601)\" fill=\"url(#paint0_linear_1106_13101)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13101\" x1=\"132.184\" y1=\"-147.119\" x2=\"179.197\" y2=\"144.631\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\n\n<\/header>\n\n<section id=\"company-stats-block_bac84eb8e79df259883d680a94ac456a\" class=\"\">\n  <div class=\"wrapper py-8 md:py-12\">\n          <h2 class=\"text-primary font-semibold text-xl md:text-2xl mb-6 md:mb-8\">\n        About the Company      <\/h2>\n    \n          <div class=\"grid gap-4 md:gap-5 lg:gap-6 grid-cols-1 sm:grid-cols-2 lg:grid-cols-4\">\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Headquarters<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">South West London, UK<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Founded<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">2002<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Company Size<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">30+<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Industry<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Plumbing &amp; Heating<\/div>\n                      <\/div>\n              <\/div>\n      <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"customer-story-block_c5b5d42f2f29b2ce8382190eacc9425b\" class=\"py-8 md:py-16\" >\n\t<div class=\"wrapper\">\n\t\t<div class=\"flex flex-col md:justify-between md:flex-row gap-8 md:gap-12 lg:gap-28 items-center\">\n\t\t\t<div class=\"md:w-[58.8%]\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-primary font-semibold mb-4 text-xl md:text-2xl flex items-center gap-2 md:gap-4\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 26 20\" class=\"size-5 md:size-6 rotate-180\"><path fill=\"currentColor\" d=\"M.333.635h11.334v10.2L5.69 19.3H2.06l3.554-8H.333zm14 0h11.334v10.2L19.69 19.3h-3.63l3.554-8h-5.281z\"\/><\/svg>\n\t\t\t\t\t\tWill Hawksley, Co-Owner\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<blockquote class=\"text-2xl md:text-[28px] font-semibold\">\n\t\t\t\t\t\t<p>The cost you might outlay to have Commusoft as an operating system is more than worth it. <\/p>\n<p>We haven&#8217;t felt any limits from Commusoft.<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Media column: appears below text on mobile -->\n\t\t\t<div class=\"order-2 md:w-[33.8%]\">\n\t\t\t\t<div class=\"relative rounded-sm overflow-hidden\"><img decoding=\"async\" width=\"1024\" height=\"569\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/WPJ-Heating-Will-PJ-1024x569.jpg\" class=\"w-full h-auto rounded-sm shadow-sm object-cover\" alt=\"Will and PJ from WPJ Heating\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/WPJ-Heating-Will-PJ-1024x569.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/WPJ-Heating-Will-PJ-300x167.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/WPJ-Heating-Will-PJ-768x427.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/WPJ-Heating-Will-PJ-1536x853.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/WPJ-Heating-Will-PJ-18x10.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/WPJ-Heating-Will-PJ.jpg 1660w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section id=\"small-banner-block_a513ceff1c6619a8d0f2f5a7fa3e18b6\" class=\"not-prose overflow-hidden text-center md:text-left bg-secondary\">\n\t<div class=\"wrapper p-6 md:p-12\">\n\t\t<div class=\"flex flex-col md:flex-row md:items-center md:justify-between gap-6 md:gap-12 lg:gap-20\">\n\t\t\t<!-- Content -->\n\t\t\t<div class=\"flex-1\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl font-bold text-white leading-tight\">\n\t\t\t\t\t\tFind out how we can help\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"text-white\/75 mt-2 lg:max-w-[65%]\">\n\t\t\t\t\tContact our Sales team, today!\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Call to Action -->\n\t\t\t\t\t\t\t<div class=\"flex-shrink-0\">\n\t\t\t\t\t<a \n\t\t\t\t\t\tclass=\"btn btn--primary\" \n\t\t\t\t\t\thref=\"#schedule-call\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a Call\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"\">\n  <div class=\"wrapper py-8 md:py-16 sm:flex sm:justify-between gap-16\">\n        <aside class=\"w-full sm:w-[21.50%] mb-8 sm:mb-0\" role=\"complementary\" aria-label=\"Table of contents sidebar\" data-content-selector=\"#tsb-main-content\" data-override-map=\"{}\" data-hidden-set=\"{}\">\n      <div class=\"md:sticky md:top-24\">\n        <a href=\"#tsb-main-content\" class=\"sr-only focus:not-sr-only focus:absolute focus:top-4 focus:left-4 focus:z-50 focus:bg-primary focus:text-white focus:px-4 focus:py-2 focus:rounded\">Skip to content<\/a>\n                <nav class=\"toc-nav\" aria-labelledby=\"toc-heading-block_841af7bc40e505f2af23982cc75ee8a5\" role=\"navigation\">\n          <h2 id=\"toc-heading-block_841af7bc40e505f2af23982cc75ee8a5\" class=\"text-lg lg:text-xl font-bold mb-4 md:mb-6\">In this section<\/h2>\n          <ul class=\"toc-list space-y-0 border-l text-sm font-medium border-foreground\/10 pl-3\" role=\"list\"><\/ul>\n        <\/nav>\n              <\/div>\n    <\/aside>\n\n    <div id=\"tsb-main-content\" class=\"prose prose-commusoft sm:w-[74.19%]\" role=\"main\">\n              <h2 class=\"text-2xl font-bold md:text-[32px] leading-tight\">Creating a World-Class Customer Service<\/h2>\n            <div class=\"acf-innerblocks-container\">\n\n<p class=\"has-medium-font-size\"><strong>At the start of 2025, we caught up with Will Hawksley and PJ Luard from <a href=\"https:\/\/www.wpjheating.co.uk\">WPJ Heating<\/a> to learn more about their on-going experience with using Commusoft.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Promising Partnerships<\/h2>\n\n\n\n<p>Their story begins back in 2004, with the pair meeting through mutual friends.<\/p>\n\n\n\n<p>After working separately for a time, Will and PJ eventually joined forces and established WPJ Heating Services.<\/p>\n\n\n\n<p>Based in South London, WPJ has grown to <strong>employ 30 members of staff<\/strong> (25 of whom are using Commusoft) and they have a <strong>fleet of 16 vans<\/strong> on the road.&nbsp;<\/p>\n\n\n\n<p>They&#8217;ve been enjoying a successful partnership for almost 20 years and have been with Commusoft for over 15 years. In fact, they were one of the first businesses to ever meet with Jason Morjaria (Commusoft\u2019s founder) and were early adopter of the software to <strong>manage their daily jobs and diaries<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Since that time, both WPJ and Commusoft have grown in tandem and it was amazing to talk with them about their journey and understand more about their successful growth over the years.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-rounded\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/wpj-office-staff-working-at-their-desks-1024x683.jpg\" alt=\"\" class=\"wp-image-9884\" style=\"aspect-ratio:1.499275212259267;width:888px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/wpj-office-staff-working-at-their-desks-1024x683.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/wpj-office-staff-working-at-their-desks-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/wpj-office-staff-working-at-their-desks-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/wpj-office-staff-working-at-their-desks-1536x1024.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/wpj-office-staff-working-at-their-desks-18x12.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/wpj-office-staff-working-at-their-desks-1440x960.jpg 1440w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/wpj-office-staff-working-at-their-desks.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Choosing Commusoft: a Digital Solution<\/h2>\n\n\n\n<p>Adopting software technology has been instrumental to their hard-won and well-deserved success.<\/p>\n\n\n\n<p>Speaking of their early days with Commusoft, will explained:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>Will:<\/strong> <em>It evolved quickly: we started using it for the functions that suited us. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>Jason was always on the end of the phone. So if there was a problem, or something we didn&#8217;t quite understand, he always had the time to explain it and help us bed that in.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>As for how support has evolved, thanks to our <strong>dedicated Client Success team<\/strong>, it means that help has remained close at hand.<\/p>\n\n\n\n<p>Commusoft\u2019s own Help Center has evolved into a comprehensive online knowledge base, and the recent launch of an online training academy means users can learn in their own time, too.<\/p>\n\n\n\n<p>Alongside our support staff, all this means that clients like <strong>WPJ can get support and guidance whenever they need it<\/strong>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>PJ:<\/strong> <em>I think actually every time we ring in, someone will answer the phone. Or we just email and you get an email back very quickly.&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>Will:<\/strong> <em>[Commusoft seems] well sorted out with back end support. It&#8217;s quick and helpful and you&#8217;re not left hanging. Queries and questions and suggestions aren&#8217;t left unheard at all.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>These days, WPJ is using Commusoft to manage almost every part of their business and its impact is being felt:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>PJ:<\/strong> <em>It&#8217;s just the convenience, isn&#8217;t it? Everything now in one place. Your database, your diary, your invoicing, your debtors. And now it&#8217;s moved on, it&#8217;s transformed with the automation and self-service tools.<\/em><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Will:<\/strong> <em>That&#8217;s one of the beauties of it, that the product has kept evolving and allows us more functionality as the world moves forward, as well. Commusoft has always really kept moving forward. It\u2019s allowed us to progress hand in hand.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>For their office staff and engineers in the field, PJ shared that <strong>the software has had a huge impact on productivity and efficiency<\/strong>, saying:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>PJ:<\/strong><em> It&#8217;s transformed their lives. Shakes (their Office Manager) has used it right from the beginning, so it&#8217;s bulletproof with him. And for everyone else, the more you educate them, the more they understand it, the more it clicks.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-rounded\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/IMG_1063-1024x683.jpg\" alt=\"wpj plumbing and office staff sat at computer checking emails\" class=\"wp-image-9877\" style=\"width:880px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/IMG_1063-1024x683.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/IMG_1063-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/IMG_1063-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/IMG_1063-1536x1024.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/IMG_1063-18x12.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/IMG_1063-1440x960.jpg 1440w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/IMG_1063.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>When it comes to standout features, Will &amp; PJ have high praise for <a href=\"https:\/\/www.commusoft.com\/en-gb\/blog\/service-reminders\">service reminders<\/a> and invoicing, in particular:&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>PJ:<\/strong> <em>Beforehand, you would just print everything off, but now it&#8217;s just a question of pressing a button. In the old days we&#8217;d go through our diary, we&#8217;d do a service, and we&#8217;d probably put in next year&#8217;s diary a year in advance to chase that client up.<\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>Now, it&#8217;s automatic.<\/em> <\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>And I love that the engineer will leave one year and may turn up the next year without any interaction with the client or office. It&#8217;s all done in the back which saves time, money, and makes it so efficient.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-service-reminder-portal-overview-UK-1024x576.png\" alt=\"service reminder portal overview\" class=\"wp-image-3928\" style=\"width:882px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-service-reminder-portal-overview-UK-1024x576.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-service-reminder-portal-overview-UK-300x169.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-service-reminder-portal-overview-UK-768x432.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-service-reminder-portal-overview-UK-18x10.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-service-reminder-portal-overview-UK.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Invoicing &amp; Reminders: Winning Features<\/h2>\n\n\n\n<p>It\u2019s the benefits brought about by invoicing software that are especially appealing:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>Will:<\/strong> <em>[Commusoft] is great because it pulls all the threads together. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>Using Commusoft we can look at all the diary events against a [customer\u2019s address] and that particular job, and we can call in all the costs that are associated with it.<\/em> <\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>We can work out exactly what we spent and this that, and the other. It allows us to pull up an accurate invoice at the end of it all. Because all the costs and times are there.&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>More recently, WPJ began making use of Commusoft\u2019s <strong>automated debt chasing workflows and <a href=\"https:\/\/www.commusoft.com\/en-gb\/integrations\/\">payment integrations<\/a><\/strong>.<\/p>\n\n\n\n<p>These send reminders to customers at a set cadence, all without office staff having to get directly involved, but the system is also able to prompt staff through automated office task, should customers continue to be inactive.<\/p>\n\n\n\n<p>In most cases, though, Wll and PJ say that time spent on debt chasing has massively improved.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>PJ:<\/strong><em> It was incredible. Time to pay has sped up. So has cash flow, it\u2019s brilliant. Absolutely brilliant.<\/em> <\/p>\n\n\n\n<p>Giving customers accessible payment options\u2014via <a href=\"https:\/\/www.commusoft.com\/en-gb\/integrations\/stripe\">Stripe<\/a>, BACS, and GoCardless\u2014also have had a huge impact on cash flow:<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>Will:<\/strong> <em>You have to look at it from the customer&#8217;s point of view. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>They want ease, and there&#8217;s a level of expectation that they can pay straight away from their phone and not have to think about it again. So you&#8217;ve got to facilitate that. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>And so customers using a payment link is the easiest way to go and cash flow has vastly improved.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"600\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/Feature5_invoicing_consolidated-1024x600.png\" alt=\"screen shot of commusoft consolidated invoicing\" class=\"wp-image-9878\" style=\"width:717px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/Feature5_invoicing_consolidated-1024x600.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/Feature5_invoicing_consolidated-300x176.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/Feature5_invoicing_consolidated-768x450.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/Feature5_invoicing_consolidated-18x12.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2016\/07\/Feature5_invoicing_consolidated.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Final Thoughts: A Bright Future<\/h2>\n\n\n\n<p>It\u2019s been brilliant to hear how Will and PJ have been using Commusoft over the years and the value it\u2019s brought to their business.<\/p>\n\n\n\n<p>They had these final thoughts for any other service business who might be considering Commusoft\u2019s <a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">job management software<\/a> as a solution for their business:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Will:<\/strong><em> I would say that Commusoft buys you a lot more time. And, you know, the cost you might outlay to have [Commusoft] as an operating system is more than worth it.<\/em><\/p>\n\n\n\n<p><em>Instead of scrambling around trying to remember things and organise things manually from diaries, this allows you to see it all in one place and to work remotely if you need to. Important information is there with a click of a [button].&nbsp;<\/em><\/p>\n\n\n\n<p><em>Commusoft just makes running a business much more efficient and so if you want to grow, if you want to free up your time and make space for working on the business rather than in the business, then Commusoft lets you do that.<\/em><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><strong>PJ:<\/strong><em> If you haven&#8217;t used it, use it. Commusoft will transform the business. It makes everything much more efficient. It&#8217;ll save you money. It&#8217;ll save you time. It&#8217;ll keep the cash flow up. And you&#8217;ll regret not having done it years ago.&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Learn more about WPJ Heating&#8217;s Experience<\/h2>\n\n\n\n<p>For more, check out the video interview above, or you can click to see their <strong>testimonial playlist on <a href=\"https:\/\/www.youtube.com\/playlist?list=PLEOfDZSAiEauObLnyR7zpVtHeUhdm3Hfc\">YouTube<\/a><\/strong>.<\/p>\n\n\n\n<p>You\u2019ll be able to hear from Operations Manager, Shaker, and Admin Manager, Harry, who share their experience of using Commusoft, too (particularly for service reminders)!&nbsp;<\/p>\n\n\n\n<p>Alternatively, why not explore<strong> <a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">job management software<\/a><\/strong> for yourself, or <strong><a href=\"#schedule-call\">schedule a call<\/a><\/strong> to find out more!<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n    'use strict';\n    \/\/ Only run on frontend, not in editor\n    if (typeof window === 'undefined' || (document.body && document.body.classList.contains('block-editor-page'))) {\n        return;\n    }\n    \/\/ Build TOC client-side from headings inside the selected container\n    var aside = document.currentScript && document.currentScript.previousElementSibling ? 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