{"id":7021,"date":"2018-06-08T00:00:00","date_gmt":"2018-06-07T23:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?post_type=testimonial&#038;p=7021"},"modified":"2025-12-09T05:18:26","modified_gmt":"2025-12-09T11:18:26","slug":"heating-south-west","status":"publish","type":"testimonial","link":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/heating-south-west\/","title":{"rendered":"A Testimonial from Heating South West"},"content":{"rendered":"<header id=\"hero-block_074b40ece51f07b444550e424bfc0cf6\" class=\"pt-[72px] relative bg-secondary overflow-hidden\">\n\t<div class=\"relative z-10 wrapper flex flex-col gap-10 md:flex-row justify-between md:items-center py-14 md:py-24 text-white\">\n\t\t<div class=\"md:w-[50.40%]\">\n\t\t\t\t\t\t\t<h1 class=\"text-3xl font-bold sm:text-4xl lg:text-[52px] mb-3 md:mb-6\">Commusoft Helps Heating South West Perfect Their Customer Journey<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-lg md:text-xl prose prose-commusoft prose-invert\"><div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<p>This gas and heating company from Liskeard, Cornwall, was looking to remove stress from their customers and their staff &#8211; and they turned to Commusoft to help.<\/p>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"md:w-[43.88%]\">\n\t\t\t<img decoding=\"async\" width=\"1440\" height=\"962\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Untitled-design-2.jpg\" class=\"w-full h-auto rounded-sm overflow-hidden\" alt=\"Workman taking notes during a job\" loading=\"eager\" fetchpriority=\"high\" data-no-lazy=\"1\" sizes=\"(max-width: 768px) 100vw, (max-width: 1280px) 50vw, 720px\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Untitled-design-2.jpg 1920w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Untitled-design-2-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Untitled-design-2-1024x684.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Untitled-design-2-768x513.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Untitled-design-2-1536x1026.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Untitled-design-2-18x12.jpg 18w\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\t<svg aria-hidden=\"true\" width=\"788\" height=\"525\" class=\"absolute bottom-0 right-0 z-0\" viewbox=\"0 0 788 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.2\" x=\"1167.11\" y=\"-601\" width=\"484.393\" height=\"1835.17\" transform=\"rotate(39.4919 1167.11 -601)\" fill=\"url(#paint0_linear_1106_13102)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13102\" x1=\"1196.18\" y1=\"153.479\" x2=\"1320.54\" y2=\"617.732\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\t<svg aria-hidden=\"true\" width=\"477\" height=\"525\" class=\"absolute top-0 left-0 z-0\" viewbox=\"0 0 477 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.6\" x=\"103.113\" y=\"-601\" width=\"484.393\" height=\"1104.01\" transform=\"rotate(39.4919 103.113 -601)\" fill=\"url(#paint0_linear_1106_13101)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13101\" x1=\"132.184\" y1=\"-147.119\" x2=\"179.197\" y2=\"144.631\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\n\n<\/header>\n\n<section id=\"company-stats-block_c51d97201675ae6bef10d99891bc3b56\" class=\"\">\n  <div class=\"wrapper py-8 md:py-12\">\n          <h2 class=\"text-primary font-semibold text-xl md:text-2xl mb-6 md:mb-8\">\n        About the Company      <\/h2>\n    \n          <div class=\"grid gap-4 md:gap-5 lg:gap-6 grid-cols-1 sm:grid-cols-2 lg:grid-cols-4\">\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Headquarters<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Cornwall, UK<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Company Size<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">25 Employees<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Industry<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Heating<\/div>\n                      <\/div>\n              <\/div>\n      <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"customer-story-block_60468a473e6805faaf1dbdc60942eaef\" class=\"py-8 md:py-16\" >\n\t<div class=\"wrapper\">\n\t\t<div class=\"flex flex-col md:justify-between md:flex-row gap-8 md:gap-12 lg:gap-28 items-center\">\n\t\t\t<div class=\"md:w-[58.8%]\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-primary font-semibold mb-4 text-xl md:text-2xl flex items-center gap-2 md:gap-4\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 26 20\" class=\"size-5 md:size-6 rotate-180\"><path fill=\"currentColor\" d=\"M.333.635h11.334v10.2L5.69 19.3H2.06l3.554-8H.333zm14 0h11.334v10.2L19.69 19.3h-3.63l3.554-8h-5.281z\"\/><\/svg>\n\t\t\t\t\t\tBrian Hardy, Heating South West\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<blockquote class=\"text-2xl md:text-[28px] font-semibold\">\n\t\t\t\t\t\t<p>Commusoft gives customers a quicker response time and enables us to not feel so stressed whilst giving that response.<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Media column: appears below text on mobile -->\n\t\t\t<div class=\"order-2 md:w-[33.8%]\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section id=\"small-banner-block_b4721ccc429d0ee666237013a9e496eb\" class=\"not-prose overflow-hidden text-center md:text-left bg-secondary\">\n\t<div class=\"wrapper p-6 md:p-12\">\n\t\t<div class=\"flex flex-col md:flex-row md:items-center md:justify-between gap-6 md:gap-12 lg:gap-20\">\n\t\t\t<!-- Content -->\n\t\t\t<div class=\"flex-1\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl font-bold text-white leading-tight\">\n\t\t\t\t\t\tFind out how we can help\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"text-white\/75 mt-2 lg:max-w-[65%]\">\n\t\t\t\t\tContact our Sales team, today!\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Call to Action -->\n\t\t\t\t\t\t\t<div class=\"flex-shrink-0\">\n\t\t\t\t\t<a \n\t\t\t\t\t\tclass=\"btn btn--primary\" \n\t\t\t\t\t\thref=\"#schedule-call\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a Call\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"\">\n  <div class=\"wrapper py-8 md:py-16 sm:flex sm:justify-between gap-16\">\n        <aside class=\"w-full sm:w-[21.50%] mb-8 sm:mb-0\" role=\"complementary\" aria-label=\"Table of contents sidebar\" data-content-selector=\"#tsb-main-content\" data-override-map=\"[]\" data-hidden-set=\"[]\">\n      <div class=\"md:sticky md:top-24\">\n        <a href=\"#tsb-main-content\" class=\"sr-only focus:not-sr-only focus:absolute focus:top-4 focus:left-4 focus:z-50 focus:bg-primary focus:text-white focus:px-4 focus:py-2 focus:rounded\">Skip to content<\/a>\n                <nav class=\"toc-nav\" aria-labelledby=\"toc-heading-block_6617a8184396325e9803f8c866b34f90\" role=\"navigation\">\n          <h2 id=\"toc-heading-block_6617a8184396325e9803f8c866b34f90\" class=\"text-lg lg:text-xl font-bold mb-4 md:mb-6\">In this section<\/h2>\n          <ul class=\"toc-list space-y-0 border-l text-sm font-medium border-foreground\/10 pl-3\" role=\"list\"><\/ul>\n        <\/nav>\n                  <hr class=\"border-foreground\/10 my-8\">\n            <article class=\"overflow-hidden text-center bg-background-alt rounded-sm p-4 md:p-6 margin-top-sm\">\n        <div class=\"mt-4 space-y-4\">\n      <h3 class=\"text-md md:text-lg font-bold\">Explore Commusoft<\/h3>\n      <p class=\"font-medium\">Contact our team today<\/p>\n      <p><a href=\"#schedule-call\" class=\"btn btn--primary w-full justify-center\">Book a call<\/a><\/p>\n    <\/div>\n  <\/article>\n              <\/div>\n    <\/aside>\n\n    <div id=\"tsb-main-content\" class=\"prose prose-commusoft sm:w-[74.19%]\" role=\"main\">\n              <h2 class=\"text-2xl font-bold md:text-[32px] leading-tight\">Utilising Commusoft to Enhance Their Customer Journey<\/h2>\n            <div class=\"acf-innerblocks-container\">\n\n<p>You\u2019d expect that a field service business would want a job management system to, well, get more jobs. But that\u2019s not what it&nbsp; was about for Heating South West Limited. This 25-employee gas and plumbing company in Liskeard, Cornwall, was instead looking to remove stress from their customers and their staff\u2014and they turned to Commusoft to help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Cautious After a Sub-Par Software Experience<\/strong><\/h2>\n\n\n\n<p>Heating South West manufactures and services its own range cookers, sells wood-burning stoves, and offers many other services. <\/p>\n\n\n\n<p>Part of the business\u2019s M.O. is to provide service in a way that makes their customers feel confident and relaxed. In fact, the tagline on one page of Heating South West\u2019s website is \u201c&#8217;Choice, Customer Care &amp; A Relaxed Atmosphere&#8217;.<\/p>\n\n\n\n<p>The business does two to four jobs per engineer per day. Brian Hardy, son of the company&#8217;s owner, explains,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">we cover pretty much the whole of the UK, which involves a lot of travelling and a lot of time.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We\u2019re not trying to increase the amount of jobs that we can do, we\u2019re just trying to make ourselves more efficient with it.<\/p>\n<\/blockquote>\n\n\n\n<p>Brian laughs that from 1975 until now, Heating South West\u2019s way of doing organising and invoicing was \u201chard work and a lot of paperwork.&#8221; <\/p>\n\n\n\n<p>He wanted to implement field service management software, but his father had a bad experience years ago with a software system that overpromised and underdelivered.<\/p>\n\n\n\n<p>So, Brian carefully examined several different field service management solutions before finally choosing Commusoft:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">it was partially due to a recommendation from an electrician friend of mine, but mostly it was just down to homework and comparing the different types of software.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Commusoft seemed the most user-friendly, and I also liked the fact that it appeared to be constantly updating, constantly evolving, with more features always being added. That put my mind at rest that Commusoft was ahead of the game.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">The Customer Journey: Before and After Commusoft<\/h2>\n\n\n\n<p>Let\u2019s get back to that ideal of the relaxed, confident customer. Heating South West has been testing Commusoft among a group of several employees, and experiencing how the software is helping to smooth out every part of the&nbsp;customer journey \u2014 from the first call to the final invoice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Scheduling Services: Before<\/h3>\n\n\n\n<p>In the past, when a customer phoned to schedule a job the service coordinator, Steve, booked it into a paper diary and decided which engineer would be the best to send based on their experience. <\/p>\n\n\n\n<p>He then wrote out a job sheet and gave it to the engineer, who headed out to the job. At the end of the week, Steve received a load of job sheets that he then had to process through the company\u2019s accounting system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Scheduling Services: After<\/h3>\n\n\n\n<p>With Commusoft\u2019s&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/job-scheduling-software\">job scheduling software<\/a>, Steve will be able to easily send the closest engineer who also has the right experience for the job. The GPS feature also lets Steve know where the engineers are at any time. Brian says,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">having the software say \u2018they\u2019re at this job\u2019 or \u2018they\u2019ve finished this job and now are on the way to the next job\u2019 gives you an understanding as to how well they\u2019re doing during the day.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-1024x618.avif\" alt=\"\" class=\"wp-image-7005\" style=\"width:587px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-1024x618.avif 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-300x181.avif 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-768x463.avif 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-18x12.avif 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png.avif 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>These Commusoft features help the customer as well, with Brian reflecting,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">the situation we have at the minute is that, being countrywide, we could be doing a batch of jobs and then a new job will come in and you\u2019ll think, \u2018I was up there only two days ago!&#8217;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Whereas if we\u2019d known at the time we could\u2019ve planned it better. Commusoft gives customers a quicker response time and enables us to not feel so stressed whilst giving that response.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Handling Schedule Changes: Before<\/h3>\n\n\n\n<p>When an emergency job pops up or a customer cancels a service appointment, it can throw a schedule into chaos\u2014leading to missed appointments and late engineers.&nbsp;Brian comments,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">We\u2019ve had paper diaries up until now. If we had to change something, which happens quite frequently, then we have to either Tipp-Ex it out or put sticky notes over it and then rebook it, which is confusing and very, very time-consuming.<\/p>\n<\/blockquote>\n\n\n\n<p>The more time office staff spend on managing the diary, the less time they have to focus on their customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Handling Schedule Changes: After<\/h3>\n\n\n\n<p>Brian explains that Commusoft makes it easy to make changes to their schedule:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">being able to just drag and drop diary events in Commusoft is far, far easier. It will help us to put jobs in further ahead and plan them better.<\/p>\n<\/blockquote>\n\n\n\n<p>Not only that, but Commusoft syncs the schedule to the diary on the&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/field-service-mobile-app\">field service engineers\u2019 app<\/a>, so the engineers know immediately when there\u2019s been a change. <\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"768\" height=\"350\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature6_diary_scheduling_customisation-768x350.png.avif\" alt=\"\" class=\"wp-image-7029\" style=\"width:439px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature6_diary_scheduling_customisation-768x350.png.avif 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature6_diary_scheduling_customisation-768x350.png-300x137.avif 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature6_diary_scheduling_customisation-768x350.png-18x8.avif 18w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Sending Invoices: Before<\/h3>\n\n\n\n<p>Heating Southwest is currently using a \u2018prehistoric\u2019 accounting system that was embedded in the company\u2019s accounting structure.<\/p>\n\n\n\n<p>Brian discusses how beneficial Commusoft\u2019s&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/integrations\/\">Sage accounting integration<\/a> is:,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">We were just doing accounting in the accounting package itself.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Then we manually exported all the details into our current accounting package. Nisha [Commusoft\u2019s Head of Client Operations] came up with a solution for the easiest way to do that.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Sending Invoices: After<\/h3>\n\n\n\n<p>Once they moved away from their homegrown system to one of Commusoft\u2019s integrations, they&#8217;re able to easily raise an invoice that automatically sends the information to the accounting package.<\/p>\n\n\n\n<p>The system also auto-generates invoices, payments, and credit notes. Sending invoices immediately after a job means Heating South West gets paid faster.<\/p>\n\n\n\n<p>Customers want to receive invoices quickly and not have to chase them down, meaning this feature will boost Heating South West\u2019s customer satisfaction rates as well.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"580\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature1_invoicing_overview_create-1.png-1024x580.avif\" alt=\"\" class=\"wp-image-7032\" style=\"width:565px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature1_invoicing_overview_create-1.png-1024x580.avif 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature1_invoicing_overview_create-1.png-300x170.avif 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature1_invoicing_overview_create-1.png-768x435.avif 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature1_invoicing_overview_create-1.png-18x10.avif 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature1_invoicing_overview_create-1.png.avif 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Service Reminders: Before<\/h3>\n\n\n\n<p>Reminding customers when their equipment or appliances are due for a service is a great way to increase customer happiness and generate recurring revenue. However, Brian explained how it can also be a time-consuming, laborious project,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">Steve basically had a book, where every four weeks he\u2019d log in the jobs that we\u2019d done.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Then that went into a book that\u2019s a year behind, and he\u2019d look at that book a year down the line and say, \u2018we did a service for these customers last year, so we\u2019ll send them a reminder letter.&#8217; Finally, Steve would personalise a template letter and send it via post.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Service Reminders: After<\/h3>\n\n\n\n<p>Commusoft\u2019s\u00a0<a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/service-contract-management-software\">service reminder software<\/a>\u00a0takes all the stress off of Heating South West\u2019s service coordinator and other staff. Two weeks before the service is due, Commusoft automatically sends service reminders to customers via SMS or email.<\/p>\n\n\n\n<p>Each day when Steve logs in, he gets a notification telling him how many reminders were sent. For print reminders, there are PDF letters attached to the notification; which Steve can print and send manually.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"497\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature8_Service_Reminders_into_diary_schedule.png-1024x497.webp\" alt=\"\" class=\"wp-image-7034\" style=\"width:628px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature8_Service_Reminders_into_diary_schedule.png-1024x497.webp 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature8_Service_Reminders_into_diary_schedule.png-300x146.webp 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature8_Service_Reminders_into_diary_schedule.png-768x372.webp 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature8_Service_Reminders_into_diary_schedule.png-18x9.webp 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature8_Service_Reminders_into_diary_schedule.png.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>While Commusoft\u2019s features are helping to perfect the customer journey, we can\u2019t ignore how the solution also helps everyone in the business, from the office staff to the owners. David reflects,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">We\u2019re trying to keep the stress down off the engineers as well as our service coordinator and, ultimately, us. Yes, we\u2019re trying to give a better service, but we\u2019re also trying to make sure that, as an employer, our employees are happy.<\/p>\n<\/blockquote>\n\n\n\n<p>Commusoft\u2019s service reminder, accounting, and scheduling features are helping Heating South West\u2019s customers \u2014 and their employees \u2014 enjoy streamlined, stress-free jobs.<\/p>\n\n\n\n<p>Feel like you\u2019re facing the same problems Brian had?\u00a0<\/p>\n\n\n\n<p>Book a call with our team\u00a0find out how Commusoft\u2019s\u00a0<a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">job management software<\/a>\u00a0can help you go paperless and optimise all your day-to-day processes.<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n    'use strict';\n    \/\/ Only run on frontend, not in editor\n    if (typeof window === 'undefined' || (document.body && document.body.classList.contains('block-editor-page'))) {\n        return;\n    }\n    \/\/ Build TOC client-side from headings inside the selected container\n    var aside = document.currentScript && document.currentScript.previousElementSibling ? 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