{"id":7044,"date":"2018-08-15T00:00:00","date_gmt":"2018-08-14T23:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?post_type=testimonial&#038;p=7044"},"modified":"2025-12-09T05:16:09","modified_gmt":"2025-12-09T11:16:09","slug":"otter-south-west","status":"publish","type":"testimonial","link":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/otter-south-west\/","title":{"rendered":"A Testimonial from Otter South West Limited"},"content":{"rendered":"<header id=\"hero-block_93536533820c17d10fd836ded66894d8\" class=\"pt-[72px] relative bg-secondary overflow-hidden\">\n\t<div class=\"relative z-10 wrapper flex flex-col gap-10 md:flex-row justify-between md:items-center py-14 md:py-24 text-white\">\n\t\t<div class=\"md:w-[50.40%]\">\n\t\t\t\t\t\t\t<h1 class=\"text-3xl font-bold sm:text-4xl lg:text-[52px] mb-3 md:mb-6\">Otter South West Limited Grows Bigger and Faster<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-lg md:text-xl prose prose-commusoft prose-invert\"><div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<p>Otter South West Limited is growing, and they needed a field service management solution that would grow with them. Knowing they\u2019d need a system to help them streamline jobs, the company gathered information on providers and chose Commusoft.<\/p>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"md:w-[43.88%]\">\n\t\t\t<img decoding=\"async\" width=\"1000\" height=\"338\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/otter-south-west-services.jpg\" class=\"w-full h-auto rounded-sm overflow-hidden\" alt=\"Otter South West Limited team members in front of their vans\" loading=\"eager\" fetchpriority=\"high\" data-no-lazy=\"1\" sizes=\"(max-width: 768px) 100vw, (max-width: 1280px) 50vw, 720px\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/otter-south-west-services.jpg 1000w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/otter-south-west-services-300x101.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/otter-south-west-services-768x260.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/otter-south-west-services-18x6.jpg 18w\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\t<svg aria-hidden=\"true\" width=\"788\" height=\"525\" class=\"absolute bottom-0 right-0 z-0\" viewbox=\"0 0 788 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.2\" x=\"1167.11\" y=\"-601\" width=\"484.393\" height=\"1835.17\" transform=\"rotate(39.4919 1167.11 -601)\" fill=\"url(#paint0_linear_1106_13102)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13102\" x1=\"1196.18\" y1=\"153.479\" x2=\"1320.54\" y2=\"617.732\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\t<svg aria-hidden=\"true\" width=\"477\" height=\"525\" class=\"absolute top-0 left-0 z-0\" viewbox=\"0 0 477 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.6\" x=\"103.113\" y=\"-601\" width=\"484.393\" height=\"1104.01\" transform=\"rotate(39.4919 103.113 -601)\" fill=\"url(#paint0_linear_1106_13101)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13101\" x1=\"132.184\" y1=\"-147.119\" x2=\"179.197\" y2=\"144.631\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\n\n<\/header>\n\n<section id=\"company-stats-block_02edac768800f6ebd870666669f8b7db\" class=\"\">\n  <div class=\"wrapper py-8 md:py-12\">\n          <h2 class=\"text-primary font-semibold text-xl md:text-2xl mb-6 md:mb-8\">\n        About the Company      <\/h2>\n    \n          <div class=\"grid gap-4 md:gap-5 lg:gap-6 grid-cols-1 sm:grid-cols-2 lg:grid-cols-4\">\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Headquarters<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Somerset, UK<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Company Size<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">16 Employees<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Industry<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Plumbing &amp; Heating<\/div>\n                      <\/div>\n              <\/div>\n      <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"customer-story-block_14fbf33153392680c552725bbffbee67\" class=\"py-8 md:py-16\" >\n\t<div class=\"wrapper\">\n\t\t<div class=\"flex flex-col md:justify-between md:flex-row gap-8 md:gap-12 lg:gap-28 items-center\">\n\t\t\t<div class=\"md:w-[58.8%]\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-primary font-semibold mb-4 text-xl md:text-2xl flex items-center gap-2 md:gap-4\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 26 20\" class=\"size-5 md:size-6 rotate-180\"><path fill=\"currentColor\" d=\"M.333.635h11.334v10.2L5.69 19.3H2.06l3.554-8H.333zm14 0h11.334v10.2L19.69 19.3h-3.63l3.554-8h-5.281z\"\/><\/svg>\n\t\t\t\t\t\tMartin Conlon, Director of Otter Services\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<blockquote class=\"text-2xl md:text-[28px] font-semibold\">\n\t\t\t\t\t\t<p>Commusoft is constantly updating, constantly evolving, with more features always being added. That put my mind at rest.<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Media column: appears below text on mobile -->\n\t\t\t<div class=\"order-2 md:w-[33.8%]\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section id=\"small-banner-block_3a066f530e25dcb476dd8df355f6dc47\" class=\"not-prose overflow-hidden text-center md:text-left bg-secondary\">\n\t<div class=\"wrapper p-6 md:p-12\">\n\t\t<div class=\"flex flex-col md:flex-row md:items-center md:justify-between gap-6 md:gap-12 lg:gap-20\">\n\t\t\t<!-- Content -->\n\t\t\t<div class=\"flex-1\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl font-bold text-white leading-tight\">\n\t\t\t\t\t\tFind out how we can help\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"text-white\/75 mt-2 lg:max-w-[65%]\">\n\t\t\t\t\tContact our Sales team, today!\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Call to Action -->\n\t\t\t\t\t\t\t<div class=\"flex-shrink-0\">\n\t\t\t\t\t<a \n\t\t\t\t\t\tclass=\"btn btn--primary\" \n\t\t\t\t\t\thref=\"#schedule-call\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a Call\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"\">\n  <div class=\"wrapper py-8 md:py-16 sm:flex sm:justify-between gap-16\">\n        <aside class=\"w-full sm:w-[21.50%] mb-8 sm:mb-0\" role=\"complementary\" aria-label=\"Table of contents sidebar\" data-content-selector=\"#tsb-main-content\" data-override-map=\"{}\" data-hidden-set=\"{}\">\n      <div class=\"md:sticky md:top-24\">\n        <a href=\"#tsb-main-content\" class=\"sr-only focus:not-sr-only focus:absolute focus:top-4 focus:left-4 focus:z-50 focus:bg-primary focus:text-white focus:px-4 focus:py-2 focus:rounded\">Skip to content<\/a>\n                <nav class=\"toc-nav\" aria-labelledby=\"toc-heading-block_72b1bad00b6aac69e89e3fa349c47705\" role=\"navigation\">\n          <h2 id=\"toc-heading-block_72b1bad00b6aac69e89e3fa349c47705\" class=\"text-lg lg:text-xl font-bold mb-4 md:mb-6\">In this section<\/h2>\n          <ul class=\"toc-list space-y-0 border-l text-sm font-medium border-foreground\/10 pl-3\" role=\"list\"><\/ul>\n        <\/nav>\n                  <hr class=\"border-foreground\/10 my-8\">\n            <article class=\"overflow-hidden text-center bg-background-alt rounded-sm p-4 md:p-6 margin-top-sm\">\n        <div class=\"mt-4 space-y-4\">\n      <h3 class=\"text-md md:text-lg font-bold\">Explore Commusoft<\/h3>\n      <p class=\"font-medium\">Contact our team today<\/p>\n      <p><a href=\"#schedule-call\" class=\"btn btn--primary w-full justify-center\">Book a call<\/a><\/p>\n    <\/div>\n  <\/article>\n              <\/div>\n    <\/aside>\n\n    <div id=\"tsb-main-content\" class=\"prose prose-commusoft sm:w-[74.19%]\" role=\"main\">\n              <h2 class=\"text-2xl font-bold md:text-[32px] leading-tight\">Enlisting Commusoft to Deliver Efficient Business Operations<\/h2>\n            <div class=\"acf-innerblocks-container\">\n\n<p>Otter South West Limited\u2019s plumbing and heating contractors started as an in-store-based business, but have started offering service maintenance as well. The company has a local authority contract for service and maintenance, and also works with estate agents, letting agents, and private customers.<\/p>\n\n\n\n<p>Knowing they\u2019d need a system to help them streamline jobs, Otter South West Limited\u2019s directors gathered information on providers from the internet, called four of them, narrowed it down to two \u2014 and chose Commusoft. <\/p>\n\n\n\n<p>Martin Conlon, Director of Otter Services, details,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">we believed it was going to be the more user-friendly package.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>It was visually more understandable \u2014 it\u2019s easy enough for non-IT specialists to actually get their head around it and build as they go along \u2014 and the mobile package with it was very quick and efficient for the guys to use out in the field.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Optimising the Day-to-Day Schedule<\/h2>\n\n\n\n<p>Before Commusoft, Otter South West Limited was using a paper-based system and an Apple diary for managing jobs. <\/p>\n\n\n\n<p>It was fine when the company was smaller, but it did create a lot of extra paper \u2014 and a lot of extra work.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>We had to produce the job sheet, then transport the job sheet manually to somebody who\u2019s then fitting out a job and transporting it back to you manually, then put that through the invoicing process, and load it onto the database so people know it\u2019s been done and so it alerts you the next year.<\/em>..<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>Whereas what we have with Commusoft is a single process. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>Once you put it on the system, everything just follows through<\/em>.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"844\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature2_Job_work_order_job_view.png-1024x844.webp\" alt=\"\" class=\"wp-image-7049\" style=\"width:429px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature2_Job_work_order_job_view.png-1024x844.webp 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature2_Job_work_order_job_view.png-300x247.webp 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature2_Job_work_order_job_view.png-768x633.webp 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature2_Job_work_order_job_view.png-15x12.webp 15w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Feature2_Job_work_order_job_view.png.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Discover Commusoft\u2019s&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/field-service-mobile-app\">field service engineer app<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Reaching Beyond the Store<\/h2>\n\n\n\n<p>Otter South West Limited has a store where engineers can draw most parts from. It\u2019s an easy process, but one that won\u2019t support the company as it grows. <\/p>\n\n\n\n<p>So the directors are busy building a spreadsheet of parts they can upload to Commusoft, which will make parts management more efficient when Otter South West Limited is at the point where they need to source parts from external suppliers. Then, Commusoft\u2019s simple&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/Inventory-management\">parts management feature<\/a>&nbsp;will let them track, manage, and automatically invoice for parts.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Mastering the Schedule<\/h2>\n\n\n\n<p>Scheduling may be the area where Commusoft is handiest for Otter South West Limited. Before Commusoft, says Conlon, the process looked like this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">first you had to go into one database to find out what to do the next month by filtering them by due date. You\u2019d then produce X number of individual letters, you\u2019d post the letters, and you\u2019d receive the calls and schedule the jobs.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-1024x618.avif\" alt=\"\" class=\"wp-image-7005\" style=\"width:529px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-1024x618.avif 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-300x181.avif 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-768x463.avif 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png-18x12.avif 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/UK-Mobile-and-Web-Diary-Together.png.avif 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Otter South West Limited has now gone from slow to fast: they\u2019re using Commusoft\u2019s&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/job-scheduling-software\">job scheduling software<\/a>&nbsp;to quickly choose which engineer to send to which job based on their skill set, manage the engineers\u2019 diaries, and manage their workload. <\/p>\n\n\n\n<p>Commusoft also makes it easy to automatically send communications to customers when their\u00a0<a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/service-contract-management-software\">service reminders<\/a>\u00a0are due, eliminating the need to filter the database manually and send letters individually.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Accounting for Change<\/h2>\n\n\n\n<p>Otter South West Limited\u2019s invoicing has also gotten easier. Using the example of a simple boiler service, Conlon says,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">the minute we put it into Commusoft, it\u2019s automated for an immediate job\u2014from getting the engineer, through to invoicing and chasing up to make sure everything is paid and settled.<\/p>\n<\/blockquote>\n\n\n\n<p>And because it&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/integrations\/xero\">integrates with their Xero app<\/a>, they know the project is in there, ready for the next year.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Focusing on Growth<\/h2>\n\n\n\n<p>Conlon can\u2019t say how many engineers Otter South West Limited will be taking on; how large they\u2019ll grow depends on the workload they get.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>And that\u2019s the thing about Commusoft, it does give you flexibility for the package to grow with you as a business.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>Join Otter South West and 1,000+ other business using Commusoft\u2019s&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">job management software<\/a>.<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n    'use strict';\n    \/\/ Only run on frontend, not in editor\n    if (typeof window === 'undefined' || (document.body && document.body.classList.contains('block-editor-page'))) {\n        return;\n    }\n    \/\/ Build TOC client-side from headings inside the selected container\n    var aside = document.currentScript && document.currentScript.previousElementSibling ? 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