{"id":7073,"date":"2019-04-30T00:00:00","date_gmt":"2019-04-29T23:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?post_type=testimonial&#038;p=7073"},"modified":"2025-11-27T09:37:10","modified_gmt":"2025-11-27T09:37:10","slug":"as-kingdon-plumbing","status":"publish","type":"testimonial","link":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/as-kingdon-plumbing\/","title":{"rendered":"A Testimonial from A&amp;S Kingdon"},"content":{"rendered":"<header id=\"hero-block_12279b3ff31e36e73530aa3f0c3f5543\" class=\"pt-[72px] relative bg-secondary overflow-hidden\">\n\t<div class=\"relative z-10 wrapper flex flex-col gap-10 md:flex-row justify-between md:items-center py-14 md:py-24 text-white\">\n\t\t<div class=\"md:w-[50.40%]\">\n\t\t\t\t\t\t\t<h1 class=\"text-3xl font-bold sm:text-4xl lg:text-[52px] mb-3 md:mb-6\">Commusoft Removes Excessive Paper and Inefficient Processes<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-lg md:text-xl prose prose-commusoft prose-invert\"><div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<p>Commusoft helped a growing, family-run plumbing and heating company free themselves of paper, inefficiency, and over-reliance on individual staff members.<\/p>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"margin-top-md\"><\/div>\n<div class=\"\">\n<div class=\"flex flex-center gap-sm gap-lg@md\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"md:w-[43.88%]\">\n\t\t\t<img decoding=\"async\" width=\"1200\" height=\"484\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon-Fleet.jpg\" class=\"w-full h-auto rounded-sm overflow-hidden\" alt=\"As Kingdon van fleet\" loading=\"eager\" fetchpriority=\"high\" data-no-lazy=\"1\" sizes=\"(max-width: 768px) 100vw, (max-width: 1280px) 50vw, 720px\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon-Fleet.jpg 1200w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon-Fleet-300x121.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon-Fleet-1024x413.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon-Fleet-768x310.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon-Fleet-18x7.jpg 18w\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\t<svg aria-hidden=\"true\" width=\"788\" height=\"525\" class=\"absolute bottom-0 right-0 z-0\" viewbox=\"0 0 788 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.2\" x=\"1167.11\" y=\"-601\" width=\"484.393\" height=\"1835.17\" transform=\"rotate(39.4919 1167.11 -601)\" fill=\"url(#paint0_linear_1106_13102)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13102\" x1=\"1196.18\" y1=\"153.479\" x2=\"1320.54\" y2=\"617.732\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\t<svg aria-hidden=\"true\" width=\"477\" height=\"525\" class=\"absolute top-0 left-0 z-0\" viewbox=\"0 0 477 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.6\" x=\"103.113\" y=\"-601\" width=\"484.393\" height=\"1104.01\" transform=\"rotate(39.4919 103.113 -601)\" fill=\"url(#paint0_linear_1106_13101)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13101\" x1=\"132.184\" y1=\"-147.119\" x2=\"179.197\" y2=\"144.631\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\n\n<\/header>\n\n<section id=\"company-stats-block_12302bd45ebde8889acd929ed99acbf1\" class=\"\">\n  <div class=\"wrapper py-8 md:py-12\">\n          <h2 class=\"text-primary font-semibold text-xl md:text-2xl mb-6 md:mb-8\">\n        About the Company      <\/h2>\n    \n          <div class=\"grid gap-4 md:gap-5 lg:gap-6 grid-cols-1 sm:grid-cols-2 lg:grid-cols-4\">\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Headquarters<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Devon, UK<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Company Size<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">10 &#8211; 20 Employees<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Industry<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Plumbing, Heating, Electrical<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Founded<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">1976<\/div>\n                      <\/div>\n              <\/div>\n      <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"customer-story-block_b793c509619449c3dffff48d4e1a19f1\" class=\"py-8 md:py-16\" >\n\t<div class=\"wrapper\">\n\t\t<div class=\"flex flex-col md:justify-between md:flex-row gap-8 md:gap-12 lg:gap-28 items-center\">\n\t\t\t<div class=\"md:w-[58.8%]\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-primary font-semibold mb-4 text-xl md:text-2xl flex items-center gap-2 md:gap-4\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 26 20\" class=\"size-5 md:size-6 rotate-180\"><path fill=\"currentColor\" d=\"M.333.635h11.334v10.2L5.69 19.3H2.06l3.554-8H.333zm14 0h11.334v10.2L19.69 19.3h-3.63l3.554-8h-5.281z\"\/><\/svg>\n\t\t\t\t\t\tLisa Kingdon, A&amp;S Kingdon\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<blockquote class=\"text-2xl md:text-[28px] font-semibold\">\n\t\t\t\t\t\t<p>A service invoice used to take 5 to 10 minutes, now it literally takes 30 seconds. We get invoices out much quicker and get paid faster too.<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Media column: appears below text on mobile -->\n\t\t\t<div class=\"order-2 md:w-[33.8%]\">\n\t\t\t\t<div class=\"relative rounded-sm overflow-hidden\"><img decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon.jpg\" class=\"w-full h-auto rounded-sm shadow-sm object-cover\" alt=\"AS Kingdon team members stood in front of company fleet\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon.jpg 500w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/AS-Kingdon-18x12.jpg 18w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section id=\"small-banner-block_2fd93048b0740f28e62067da8a5e9ddc\" class=\"not-prose overflow-hidden text-center md:text-left bg-secondary\">\n\t<div class=\"wrapper p-6 md:p-12\">\n\t\t<div class=\"flex flex-col md:flex-row md:items-center md:justify-between gap-6 md:gap-12 lg:gap-20\">\n\t\t\t<!-- Content -->\n\t\t\t<div class=\"flex-1\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl font-bold text-white leading-tight\">\n\t\t\t\t\t\tFind out how we can help\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"text-white\/75 mt-2 lg:max-w-[65%]\">\n\t\t\t\t\tContact our Sales team, today!\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Call to Action -->\n\t\t\t\t\t\t\t<div class=\"flex-shrink-0\">\n\t\t\t\t\t<a \n\t\t\t\t\t\tclass=\"btn btn--primary\" \n\t\t\t\t\t\thref=\"#schedule-call\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a Call\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"\">\n  <div class=\"wrapper py-8 md:py-16 sm:flex sm:justify-between gap-16\">\n        <aside class=\"w-full sm:w-[21.50%] mb-8 sm:mb-0\" role=\"complementary\" aria-label=\"Table of contents sidebar\" data-content-selector=\"#tsb-main-content\" data-override-map=\"{}\" data-hidden-set=\"{}\">\n      <div class=\"md:sticky md:top-24\">\n        <a href=\"#tsb-main-content\" class=\"sr-only focus:not-sr-only focus:absolute focus:top-4 focus:left-4 focus:z-50 focus:bg-primary focus:text-white focus:px-4 focus:py-2 focus:rounded\">Skip to content<\/a>\n                <nav class=\"toc-nav\" aria-labelledby=\"toc-heading-block_22c70ee5b70654f501b35e4fba9b42d2\" role=\"navigation\">\n          <h2 id=\"toc-heading-block_22c70ee5b70654f501b35e4fba9b42d2\" class=\"text-lg lg:text-xl font-bold mb-4 md:mb-6\">In this section<\/h2>\n          <ul class=\"toc-list space-y-0 border-l text-sm font-medium border-foreground\/10 pl-3\" role=\"list\"><\/ul>\n        <\/nav>\n              <\/div>\n    <\/aside>\n\n    <div id=\"tsb-main-content\" class=\"prose prose-commusoft sm:w-[74.19%]\" role=\"main\">\n              <h2 class=\"text-2xl font-bold md:text-[32px] leading-tight\">Commusoft Streamlines Operations for a Family-Run Business<\/h2>\n            <div class=\"acf-innerblocks-container\">\n\n<p class=\"has-medium-font-size\"><strong><a href=\"http:\/\/www.askingdon.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">A &amp; S Kingdon Ltd<\/a>\u00a0have been in business for 40 years, proudly serving the communities around Sidmouth, Devon. The company has grown significantly from when Alan and Sue Kingdon first started out, now employing a further nine technicians and three admin staff.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>However, while experts in their respective field, effectively managing the growing number of technicians, customers, and invoices had become challenging. <\/p>\n\n\n\n<p>A friendly recommendation and piece of advice from a fellow plumbing company would change everything. <\/p>\n\n\n\n<p>They knew that software helps plumbing business grow but never anticipated how much.<\/p>\n\n\n\n<p>Lisa, who manages the office, explained how they found out about Commusoft:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">we got chatting to a really friendly company about the challenges in our business \u2013 and they said \u2018Oh you need Commusoft!\u2019 Somebody else in the room then turned around and added, \u2018Yeah, it\u2019s amazing!\u2019<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u201cIt was really nice to get a personal recommendation, knowing that there\u2019s nothing in it for them.<\/p>\n<\/blockquote>\n\n\n\n<p>However, the team weren\u2019t ready to make the jump, worried about how much time it may take to move onto such a system. Lisa later tells us how wrong she was about that concern:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">it was easy to be honest!<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Before Commusoft<\/h2>\n\n\n\n<p>At this stage A &amp; S Kingdon Ltd weren\u2019t using a job management software at all. <\/p>\n\n\n\n<p>Lisa refers to their process for handling work orders and their schedule as being in many different places, with \u201clots and lots of paper\u201d:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I tended to use an online calendar, but my boss already had a paper calendar established that she preferred, so we used both. We\u2019d give [technicians] printed work sheets, but sometimes they would just use scraps of paper to track what they were doing.<\/p>\n<\/blockquote>\n\n\n\n<p>The challenges that A &amp; S Kingdon Ltd were having were very similar to other field service businesses their size:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Losing papers and documents<\/strong>&nbsp;and having no backup records.&nbsp;Lisa says, <\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">you lose that piece of paper and you knew nothing.<\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lisa details that<strong> wasting time with inefficient processes<\/strong>&nbsp;was also a problem:<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">we used to have service reminders in an Excel sheet, gas safety checks in another, and we had some on paper \u2013 we had it 3 times for one thing \u2013 it was really bad!<\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Over-reliance on individual staff<\/strong>, which was detrimental to working as a team and for bringing on new staff members.&nbsp;Lisa explains,<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">we also had the issue that only the person who was dealing with a job would know what was going on with it.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">My boss, Sue, could look at the paper calendar and know exactly what was what, but we couldn\u2019t understand it.<\/p>\n<\/blockquote>\n\n\n\n<p>Before coming aboard with Commusoft, A &amp; S Kingdon Ltd had hired a new member of the office team who had used a job management system in the past. Lisa elaborates,&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">she really gave us the push, telling us we\u2019ve got to do it now. \u2018You\u2019re doing things five times for one task \u2013 you can\u2019t go on like this!\u2019 she said \u2013 and she was right.<\/p>\n<\/blockquote>\n\n\n\n<p>They took the advice and decided to make the move.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I\u2019d heard many good things [about Commusoft] and I\u2019d read some reviews online, so I gave their team a call.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6 Months After Implementing Commusoft<\/h2>\n\n\n\n<p>Lisa describes the impact Commusoft has had on the business,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">it\u2019s now so much better, everything is in one place. It saves so much time and everyone can see what\u2019s going on. It\u2019s even reduced some of our bills for things like stationery, stamps, and certificate pads. But really it\u2019s mainly about time!<\/p>\n<\/blockquote>\n\n\n\n<p>A &amp; S Kingdon estimate that by reducing paperwork they\u2019ve managed to save 80% of their admin time per week, allowing them to become a more effective team.&nbsp;Lisa explains,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">we are so much more efficient with our time. The amount of hours we used to spend just putting work order sheets out on the old system!<\/p>\n<\/blockquote>\n\n\n\n<p>Thanks to&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/field-service-mobile-app\">mobile notifications<\/a>&nbsp;and real-time job status updates, office staff can simply drop a job in a gap in the tech\u2019s calendar&nbsp;without having to call them first to confirm. Lisa adds,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I&nbsp;know if they\u2019ve accepted a job and can see when they\u2019ve arrived too. Once I add the job, I don\u2019t think much more about it \u2013 I kind of take it for granted now!<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Invoicing Customers Is Faster than Ever<\/h2>\n\n\n\n<p>The business has also saved significant time on&nbsp;invoicing,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">one service invoice used to take 5 to 10 minutes, but now it literally takes 30 seconds. It\u2019s so quick and easy with the&nbsp;Sage accounting integration.<\/p>\n<\/blockquote>\n\n\n\n<p>This in turn has given the business better cash flow, says Lisa,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">we get invoices out much quicker to customers and get paid faster too \u2013 sometimes paying the same day.<\/p>\n<\/blockquote>\n\n\n\n<p>If you happen to be using an accounting software and you\u2019re not sure if Commusoft supports it, just&nbsp;contact us&nbsp;and we can look into it.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Better Tools For&nbsp;Technicians<\/h2>\n\n\n\n<p>Office admin isn\u2019t the only area that has radically improved. <\/p>\n\n\n\n<p>Technicians now have access to everything they need through the mobile app too. Despite the techs being a little apprehensive, Lisa thinks it went down really well with them.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">It\u2019s great that they can see what\u2019s in their calendar and it gives them a little more control.<\/p>\n<\/blockquote>\n\n\n\n<p>They\u2019ve also found success with checklists&nbsp;and&nbsp;automatic timesheets&nbsp;(a technician favourite), Lisa adds, <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">they all use the checklists really well. Plus, they told me they no longer have the dread of doing their timesheets at the end of the week, or on a Sunday night, if they haven\u2019t done it when they should have.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Intuitive and Straightforward Implementation<\/h2>\n\n\n\n<p>Lisa too had been nervous about the change to start with, but Commusoft\u2019s training team made getting up to speed with the system simple:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">it was easy to be honest, Nisha, who did our training, was fantastic. I definitely thought it would be harder and take more time than it did.<\/p>\n<\/blockquote>\n\n\n\n<p>The team also found Commusoft intuitive and straightforward,&nbsp;with Lisa noting,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">it basically teaches you itself, it\u2019s that obvious how it works. I was scared I\u2019d have to hold my team\u2019s hand the whole time, but I haven\u2019t had to at all!<\/p>\n<\/blockquote>\n\n\n\n<p>Commusoft has also allowed staff more flexibility in how they spend their time and given the business chance to evolve. <\/p>\n\n\n\n<p>Lisa\u2019s boss, Sue, who used to manage the paper calendar, now has time to chase up unpaid bills and has even been able to cut back on her hours. Lisa tells us this wouldn\u2019t have been possible without Commusoft: <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I wouldn\u2019t be able to deal with the plumbers and take over Sue\u2019s responsibilities without the software.<\/p>\n<\/blockquote>\n\n\n\n<p>The team benefits go further than that too, with other staff members now able to manage the office when required. Lisa explains,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">if I\u2019m sick, the team can take over and know exactly what\u2019s going on. They basically did my job for the day!<\/p>\n<\/blockquote>\n\n\n\n<p>With an intuitive all-in-one system it means hiring and training new staff is easier for Lisa too: <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I could actually teach someone my job now, which wasn\u2019t really possible before. It gives us much more flexibility in how we manage the business and the team.<\/p>\n<\/blockquote>\n\n\n\n<p>We\u2019ve seen how Commusoft has saved A &amp; S Kingdon Ltd countless admin hours, improved technician communication, and given the team more flexibility, but how has it impacted their customers?<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">A More Professional Customer Experience<\/h2>\n\n\n\n<p>Lisa is certain that:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">it\u2019s definitely better for the customer. They love getting their invoices by email, which I didn\u2019t think they would. They love that they get their checklists a lot quicker now.<\/p>\n<\/blockquote>\n\n\n\n<p>Ultimately for the customer relationship, it comes down to professionalism. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">When they call up, you know exactly what\u2019s been going on in their work history.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">From the customer\u2019s point of view we look like a more modern business, moving with the times, which customers are increasingly wanting now.<\/p>\n<\/blockquote>\n\n\n\n<p>Where do A &amp; S Kingdon Ltd go from here? With regular updates to the system and a readily available support team, Commusoft continuously has more to offer. 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