{"id":7080,"date":"2019-11-11T00:00:00","date_gmt":"2019-11-11T00:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?post_type=testimonial&#038;p=7080"},"modified":"2025-12-09T08:37:48","modified_gmt":"2025-12-09T14:37:48","slug":"ace-energy","status":"publish","type":"testimonial","link":"https:\/\/www.commusoft.com\/en-gb\/testimonials\/ace-energy\/","title":{"rendered":"A Testimonial from Ace Energy Plumbing &amp; Heating"},"content":{"rendered":"<header id=\"hero-block_9cd2f1e815c35e2205e8976ef0530620\" class=\"pt-[72px] relative bg-secondary overflow-hidden\">\n\t<div class=\"relative z-10 wrapper flex flex-col gap-10 md:flex-row justify-between md:items-center py-14 md:py-24 text-white\">\n\t\t<div class=\"md:w-[50.40%]\">\n\t\t\t\t\t\t\t<h1 class=\"text-3xl font-bold sm:text-4xl lg:text-[52px] mb-3 md:mb-6\">Automation and Intelligent Scheduling Set to Increase Revenue by 14%<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-lg md:text-xl prose prose-commusoft prose-invert\"><div class=\"col-7@sm\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs padding-right-lg@md\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90%\">\n<p>Implementing Commusoft has streamlined this growing company&#8217;s workflows, allowed them to improve customer satisfaction, and increased scheduling efficiency with dramatic results.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"md:w-[43.88%]\">\n\t\t\t<img decoding=\"async\" width=\"1440\" height=\"693\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2022\/02\/contractor-pricing-guide-blog-cover-Ace-Energy-vans.jpg\" class=\"w-full h-auto rounded-sm overflow-hidden\" alt=\"Ace Energy van fleet\" loading=\"eager\" fetchpriority=\"high\" data-no-lazy=\"1\" sizes=\"(max-width: 768px) 100vw, (max-width: 1280px) 50vw, 720px\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2022\/02\/contractor-pricing-guide-blog-cover-Ace-Energy-vans.jpg 1920w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2022\/02\/contractor-pricing-guide-blog-cover-Ace-Energy-vans-300x144.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2022\/02\/contractor-pricing-guide-blog-cover-Ace-Energy-vans-1024x493.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2022\/02\/contractor-pricing-guide-blog-cover-Ace-Energy-vans-768x370.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2022\/02\/contractor-pricing-guide-blog-cover-Ace-Energy-vans-1536x739.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2022\/02\/contractor-pricing-guide-blog-cover-Ace-Energy-vans-18x9.jpg 18w\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\t<svg aria-hidden=\"true\" width=\"788\" height=\"525\" class=\"absolute bottom-0 right-0 z-0\" viewbox=\"0 0 788 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.2\" x=\"1167.11\" y=\"-601\" width=\"484.393\" height=\"1835.17\" transform=\"rotate(39.4919 1167.11 -601)\" fill=\"url(#paint0_linear_1106_13102)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13102\" x1=\"1196.18\" y1=\"153.479\" x2=\"1320.54\" y2=\"617.732\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\t<svg aria-hidden=\"true\" width=\"477\" height=\"525\" class=\"absolute top-0 left-0 z-0\" viewbox=\"0 0 477 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.6\" x=\"103.113\" y=\"-601\" width=\"484.393\" height=\"1104.01\" transform=\"rotate(39.4919 103.113 -601)\" fill=\"url(#paint0_linear_1106_13101)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<lineargradient id=\"paint0_linear_1106_13101\" x1=\"132.184\" y1=\"-147.119\" x2=\"179.197\" y2=\"144.631\" gradientunits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/lineargradient>\n\t<\/defs>\n\t<\/svg>\n\n\n<\/header>\n\n<section id=\"company-stats-block_6b7063e716719b165cc0442674d3cc12\" class=\"\">\n  <div class=\"wrapper py-8 md:py-12\">\n          <h2 class=\"text-primary font-semibold text-xl md:text-2xl mb-6 md:mb-8\">\n        About the Company      <\/h2>\n    \n          <div class=\"grid gap-4 md:gap-5 lg:gap-6 grid-cols-1 sm:grid-cols-2 lg:grid-cols-4\">\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Headquarters<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Bath, UK<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Founded<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">2016<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Company Size<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">10+<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Industry<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Plumbing &amp; Heating<\/div>\n                      <\/div>\n              <\/div>\n      <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"customer-story-block_d2f865b2cde7ebcc5b7479de23e817d5\" class=\"py-8 md:py-16\" >\n\t<div class=\"wrapper\">\n\t\t<div class=\"flex flex-col md:justify-between md:flex-row gap-8 md:gap-12 lg:gap-28 items-center\">\n\t\t\t<div class=\"md:w-[58.8%]\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-primary font-semibold mb-4 text-xl md:text-2xl flex items-center gap-2 md:gap-4\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 26 20\" class=\"size-5 md:size-6 rotate-180\"><path fill=\"currentColor\" d=\"M.333.635h11.334v10.2L5.69 19.3H2.06l3.554-8H.333zm14 0h11.334v10.2L19.69 19.3h-3.63l3.554-8h-5.281z\"\/><\/svg>\n\t\t\t\t\t\tNicola Seviour, Managing Director\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<blockquote class=\"text-2xl md:text-[28px] font-semibold\">\n\t\t\t\t\t\t<p>I can increase my revenue by 14% by the end of this year. When you look at that in terms of monetary value, it&#8217;s a no brainer.<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Media column: appears below text on mobile -->\n\t\t\t<div class=\"order-2 md:w-[33.8%]\">\n\t\t\t\t<div class=\"relative rounded-sm overflow-hidden\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/iStock-528165741-1024x683.jpg\" class=\"w-full h-auto rounded-sm shadow-sm object-cover\" alt=\"Plumber working on kitchen sink\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/iStock-528165741-1024x683.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/iStock-528165741-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/iStock-528165741-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/iStock-528165741-1536x1024.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/iStock-528165741-18x12.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/iStock-528165741.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section id=\"small-banner-block_17c027fc44318d0a01fffe4524f0a526\" class=\"not-prose overflow-hidden text-center md:text-left bg-secondary\">\n\t<div class=\"wrapper p-6 md:p-12\">\n\t\t<div class=\"flex flex-col md:flex-row md:items-center md:justify-between gap-6 md:gap-12 lg:gap-20\">\n\t\t\t<!-- Content -->\n\t\t\t<div class=\"flex-1\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl font-bold text-white leading-tight\">\n\t\t\t\t\t\tFind out how we can help\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"text-white\/75 mt-2 lg:max-w-[65%]\">\n\t\t\t\t\tContact our Sales team, today!\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Call to Action -->\n\t\t\t\t\t\t\t<div class=\"flex-shrink-0\">\n\t\t\t\t\t<a \n\t\t\t\t\t\tclass=\"btn btn--primary\" \n\t\t\t\t\t\thref=\"#schedule-call\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a Call\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"\">\n  <div class=\"wrapper py-8 md:py-16 sm:flex sm:justify-between gap-16\">\n        <aside class=\"w-full sm:w-[21.50%] mb-8 sm:mb-0\" role=\"complementary\" aria-label=\"Table of contents sidebar\" data-content-selector=\"#tsb-main-content\" data-override-map=\"{}\" data-hidden-set=\"{}\">\n      <div class=\"md:sticky md:top-24\">\n        <a href=\"#tsb-main-content\" class=\"sr-only focus:not-sr-only focus:absolute focus:top-4 focus:left-4 focus:z-50 focus:bg-primary focus:text-white focus:px-4 focus:py-2 focus:rounded\">Skip to content<\/a>\n                <nav class=\"toc-nav\" aria-labelledby=\"toc-heading-block_77bcdee07bf5f57b8fb506ba30870481\" role=\"navigation\">\n          <h2 id=\"toc-heading-block_77bcdee07bf5f57b8fb506ba30870481\" class=\"text-lg lg:text-xl font-bold mb-4 md:mb-6\">In this section<\/h2>\n          <ul class=\"toc-list space-y-0 border-l text-sm font-medium border-foreground\/10 pl-3\" role=\"list\"><\/ul>\n        <\/nav>\n              <\/div>\n    <\/aside>\n\n    <div id=\"tsb-main-content\" class=\"prose prose-commusoft sm:w-[74.19%]\" role=\"main\">\n              <h2 class=\"text-2xl font-bold md:text-[32px] leading-tight\">Growing Revenue and Improving Customer Service<\/h2>\n            <div class=\"acf-innerblocks-container\">\n\n<p class=\"has-medium-font-size\"><strong>Ace Energy Plumbing and Heating, located in Bath, was started in 2016 by Managing Director, Nicola Seviour.<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>She joined us to explain how Commusoft has made a dramatic difference to their day-to-day working lives.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Nicola and the team at <a href=\"https:\/\/www.aceheat.co.uk\/\">Ace Energy<\/a> were initially using a custom-designed job management software that was tailored to their business, however, this proved problematic, as she explains:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>It didn\u2019t work. It wasn\u2019t reliable and that hindered us right from the beginning. <\/p>\n\n\n\n<p>We were growing and I knew that we were in real trouble if we didn&#8217;t have a piece of software that could support us.<\/p>\n<\/blockquote>\n\n\n\n<p> It was time for a change&#8230;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"247\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/ace-energy-2-1024x247.jpg\" alt=\"\" class=\"wp-image-7081\" style=\"width:593px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/ace-energy-2-1024x247.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/ace-energy-2-300x72.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/ace-energy-2-768x186.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/ace-energy-2-18x4.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/ace-energy-2.jpg 1465w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Deciding to Move to Commusoft<\/strong><\/h2>\n\n\n\n<p>Nicola spent two weeks talking to people, searching the internet, and phoning software companies. <\/p>\n\n\n\n<p>She admits:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>I wasn\u2019t actually looking at Commusoft at all. <\/p>\n\n\n\n<p>But by chance I went on a review site and saw all the really <a href=\"https:\/\/www.capterra.com\/p\/149651\/Commusoft\/#reviews\">good reviews<\/a> and thought, \u2018Let\u2019s see what this is all about!<\/p>\n<\/blockquote>\n\n\n\n<p>After speaking to the Commusoft team, Nicola trialled the software and before long, Ace Energy Plumbing and Heating were signed up and starting their training. <\/p>\n\n\n\n<p>When asked about the training process, Nicola replied:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">It was amazing. I think your client services team are a real asset to the company. They were incredibly patient and their delivery was incredible.<\/p>\n<\/blockquote>\n\n\n\n<p>But it wasn\u2019t just the training that got Nicola and her team off to a good start. <\/p>\n\n\n\n<p>Commusoft\u2019s interface and user-friendly design helped too:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">The thing that really grabs me with Commusoft is how it looks; it\u2019s all very user-friendly and that helped me feel more confident on it right from day one.<\/p>\n<\/blockquote>\n\n\n\n<p>Commusoft\u2019s emphasis on after-sales service has also been critical. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I don\u2019t feel that Commusoft has just sold me this software and told me to get on with it. <\/p>\n\n\n\n<p class=\"has-medium-font-size\">I feel like you&#8217;ve backed us up and continue to support us as we grow. And that&#8217;s really important.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"679\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/UK-Customer-database-with-mobile-feature-1024x679.png\" alt=\"\" class=\"wp-image-2499\" style=\"width:762px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/UK-Customer-database-with-mobile-feature-1024x679.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/UK-Customer-database-with-mobile-feature-300x199.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/UK-Customer-database-with-mobile-feature-768x509.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/UK-Customer-database-with-mobile-feature-18x12.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/UK-Customer-database-with-mobile-feature.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Commusoft&#8217;s <a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/customer-database-software\">customer database<\/a> (for desktop and mobile) makes accessing, updating, and using customer data easy!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Intelligent Scheduling and a 14% Increase in Revenue<\/h2>\n\n\n\n<p>From the start, Ace Energy Plumbing and Heating chose to implement Commusoft\u2019s&nbsp;<a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/job-scheduling-software\">intelligent job  scheduling software<\/a>, which can radically improve job booking with optimised appointment suggestions.<\/p>\n\n\n\n<p>For Nicola\u2019s team, this has been one of the most important features, as she makes clear:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I love it! I think for us and for me, it&#8217;s one of the best features.<\/p>\n<\/blockquote>\n\n\n\n<p> Ace Energy Plumbing and Heating now use it 99% of the time when booking jobs into the diary.<\/p>\n\n\n\n<p>On the challenges of manual scheduling, Nicola elaborates, <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">If my engineers are driving all over Bath for their jobs, they&#8217;re going to cost me more petrol and they won\u2019t be as efficient as I&#8217;d like.<\/p>\n<\/blockquote>\n\n\n\n<p>Nicola knew that to grow her business and revenue, she needed her engineers to fit in an extra job per day, which required a more efficient solution:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">That means not travelling around so much\u2026 and it means I need an intelligent piece of software.<\/p>\n<\/blockquote>\n\n\n\n<p>She explains further:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>As bright as my team are, it\u2019s very difficult to manually find an appointment in the same area when the customer\u2019s on the phone. So the intelligent scheduling has been amazing. It\u2019s not disappointed us and it\u2019s already made a difference.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>But just how much impact is intelligent scheduling having for Ace Energy Plumbing and Heating?<\/p>\n\n\n\n<p> Nicola\u2019s done the maths on what one extra job per engineer, per day means for her business:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em><strong>I can increase my revenue by 14% by the end of this year.<\/strong> <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>And that&#8217;s huge. That&#8217;s massive. When you look at that in terms of monetary value, it&#8217;s a no brainer. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>That far outweighs the cost of putting Commusoft on our machines.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"567\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature4_Intelligent_Scheduling_mass_scheduling-1-1024x567.png\" alt=\"\" class=\"wp-image-2484\" style=\"width:916px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature4_Intelligent_Scheduling_mass_scheduling-1-1024x567.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature4_Intelligent_Scheduling_mass_scheduling-1-300x166.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature4_Intelligent_Scheduling_mass_scheduling-1-768x425.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature4_Intelligent_Scheduling_mass_scheduling-1-18x10.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature4_Intelligent_Scheduling_mass_scheduling-1.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">If you want to calculate your own possible return on investment for intelligent scheduling, <a href=\"https:\/\/www.commusoft.com\/en-gb\/resources\/intelligent-scheduling-roi-calculator\">try our ROI calculator<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Easier Scheduling, With Less Room for Error<\/h2>\n\n\n\n<p>Whilst intelligent scheduling is helping Ace Energy Plumbing and Heating improve revenue through greater efficiency, what role do supporting features like engineer skills and shift patterns play?<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">They stop user errors\u2026 we all make mistakes, don\u2019t we?<\/p>\n<\/blockquote>\n\n\n\n<p>She explains how when a customer requires an oil service, the scheduling tool will only show the engineers who are qualified to complete that type of work, reducing the chance of sending the wrong person for the job.<\/p>\n\n\n\n<p>Equally as important are shift patterns. <\/p>\n\n\n\n<p>As Ace Energy Plumbing and Heating\u2019s engineers start at different times of the day, Commusoft won\u2019t suggest appointments outside of those shift patterns. <\/p>\n\n\n\n<p>Nicola thinks this will be increasingly vital in the future:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>As we add more office staff and more engineers, it&#8217;ll be difficult to keep track of. If there\u2019s a piece of software that&#8217;s just guiding us along the right track: that&#8217;s what we need. And that&#8217;s exactly what Commusoft offers us.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>It\u2019s not only Nicola who is pleased with the improvements that intelligent scheduling is bringing to her company. <\/p>\n\n\n\n<p>The engineers themselves are also benefiting from the optimised proximity and travel distance between their jobs. <\/p>\n\n\n\n<p>Nicola recalls how an engineer rang her shortly after implementing this new feature:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>He called me up and said, \u2018Today I&#8217;ve had a brilliant day! I didn&#8217;t feel stressed\u2026 didn&#8217;t feel like I had to race to the other side of town\u2019, and he felt it worked much better for him. <\/em><\/p>\n\n\n\n<p><em>When I looked at it, I could see he\u2019d done much more work that day than any other.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/04\/plumbing-interview-questions-blog-cover-1024x682.jpg\" alt=\"\" class=\"wp-image-3648\" style=\"width:802px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/04\/plumbing-interview-questions-blog-cover-1024x682.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/04\/plumbing-interview-questions-blog-cover-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/04\/plumbing-interview-questions-blog-cover-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/04\/plumbing-interview-questions-blog-cover-1536x1023.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/04\/plumbing-interview-questions-blog-cover-18x12.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/04\/plumbing-interview-questions-blog-cover.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Satisfaction and Improving Communication<\/h2>\n\n\n\n<p>From the outset, Ace Energy Plumbing and Heating wanted to offer a service that\u2019s different to other companies. Nicola explains:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">We answer our phones until 10 in the evening and we always turn up&#8230; customer satisfaction is an absolute priority.<\/p>\n<\/blockquote>\n\n\n\n<p>Commusoft enabled the company to double-down on their commitment to customer satisfaction through <a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/job-scheduling-software\">job scheduling tools<\/a>, like the booking portal, which allows work to be requested via a form linked to Commusoft which sits on the company website. <\/p>\n\n\n\n<p>Nicola details why this is essential for them:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>We live in a world where everything needs to be done online. Customers can go to the front page of our website now and book an appointment at their leisure, any time of the day. We\u2019ve found that it&#8217;s really popular.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>It\u2019s not only job bookings that can be done online, but accepting quotes&nbsp;and paying invoices too. <\/p>\n\n\n\n<p>When discussing the estimate portal, Nicola remarks on its simplicity:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">The customer gets an email saying you need <em>this part<\/em>, it\u2019s going to cost <em>this much money<\/em>, and all they need to do is click to accept the job.<\/p>\n<\/blockquote>\n\n\n\n<p>Ace Energy Plumbing and Heating always back up their quotations with an automated SMS message too:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>It\u2019s just polite &#8211; and we\u2019re making sure that they&#8217;ve got the information they need in a timely manner.<\/p>\n<\/blockquote>\n\n\n\n<p>The whole process is quick and easy for the customer, thinks Nicola:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>It\u2019s really to do with the speed and the fact that they can do it online, from their phone, even when they\u2019re on the bus going to work. It\u2019s all done seamlessly.<\/p>\n<\/blockquote>\n\n\n\n<p>As a result, Nicola says:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We get more sales. It\u2019s that simple.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\"><span class=\"hs-cta-node hs-cta-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" id=\"hs-cta-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b.png\"  alt=\"subscribe to the commusoft newsletter\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, 'a2a1dc70-ba7e-4eea-9a46-e8b7afa8cf3b', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">A Wide Breadth of Benefits<\/h2>\n\n\n\n<p>Implementing Commusoft has led to a variety of other benefits for Ace Energy Plumbing and Heating too.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Saving Admin Time for Everyone<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">\u201cCommusoft on a whole saves us a tonne of admin time.\u201d <\/p>\n<\/blockquote>\n\n\n\n<p>Nicola remembers how engineers used to bring handwritten notes into the office for staff to decipher and type up into the software. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe don\u2019t do that anymore. Everything is much speedier.\u201d<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Faster Invoicing and Improved Cash Flow<\/h3>\n\n\n\n<p>With Commusoft, Nicola\u2019s team can get invoices out much quicker.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Before, it would take 4 to 5 days to send out an invoice. <\/p>\n\n\n\n<p>Now we get an invoice out to a customer within 10 minutes of finishing the job, which means we are much more likely to get paid quicker.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">It\u2019s Easier to Train New Staff<\/h3>\n\n\n\n<p>Ace Energy Plumbing and Heating are a growing company, recently hiring a new pair of hands in the office. <\/p>\n\n\n\n<p>Nicola explains how Commusoft has made that process smoother:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>When we take somebody new on, we need a piece of software for them to be able to pick up and run with. <\/p>\n\n\n\n<p>Jane, our latest hire, is already picking it up quickly.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Engineers Are Happier<\/h3>\n\n\n\n<p>It\u2019s expected when adopting any new system that there will likely be some scepticism. <\/p>\n\n\n\n<p>Nicola tells us how this was initially the case for her engineers: <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">They didn&#8217;t want to use it to start with. After 48 hours of launching though, I was getting messages saying, \u2018This is brilliant. This is saving so much time!<\/p>\n<\/blockquote>\n\n\n\n<p>It was apparent that the Commusoft <a href=\"https:\/\/www.commusoft.com\/en-gb\/blog\/what-is-a-workflow-engine\">mobile workflow<\/a> was proving better for the team. <\/p>\n\n\n\n<p>Nicola adds that:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Previously, they would leave the customer&#8217;s house, sit in the van, and do their paperwork. Now, when they leave the customer&#8217;s house, both the job and paperwork is finished.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Quickly Import Supplier Invoices<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">I was manually entering our supplier invoices the long way round&#8230; these great big lists my supplier would send over.<\/p>\n<\/blockquote>\n\n\n\n<p>Commusoft solved that issue with the automated supplier invoice import, allowing users to drag and drop them into the system in seconds, as a result Nicola says:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">We haven&#8217;t looked back &#8211; we use it all the time.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Future Growth With Commusoft<\/h2>\n\n\n\n<p>Looking to the future, Ace Energy Plumbing and Heating are planning to expand their geographical service area. <\/p>\n\n\n\n<p>As Nicola summarises:<\/p>\n\n\n\n<p>\u201cWe&#8217;ve got a model now that works and Commusoft supported that really well &#8211; all we need to do is expand into new areas and take on additional engineers.\u201d<\/p>\n\n\n\n<p>On top of that, Commusoft still has further functionality to offer and new features in development, which Nicola is eager to try. <\/p>\n\n\n\n<p>\u201cI want to start using other tools you&#8217;ve got, like the <a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/Inventory-management\">inventory management software<\/a>. Plus, any new features that you introduce, I will be right there as your guinea pigs to try them out!\u201d.<\/p>\n\n\n\n<p>When asked for any last remarks, Nicola concludes:<\/p>\n\n\n\n<p> \u201cOverall, I am really thrilled with Commusoft and I know it&#8217;s going to make a big difference to the business.\u201d <\/p>\n\n\n\n<p>With a <strong>predicted 14% increase in annual revenue from intelligent scheduling alone<\/strong>, we couldn\u2019t be happier about the clear and positive impact Commusoft is bringing to Ace Energy Plumbing and Heating!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Explore Commusoft for your own Business<\/h2>\n\n\n\n<p>You can hear from business like Ace Energy, check out other testimonials, like Phil Mulvenna from Premier Heating Solutions and their <a href=\"https:\/\/www.youtube.com\/playlist?list=PLEOfDZSAiEat6A5_bitUyVsmd_Pv3OelN\">Testimonial Playlist, on YouTube<\/a>.<\/p>\n\n\n\n<p>However, if you&#8217;re excited by the potential impact Commusoft can have on your business, or if you&#8217;d like to learn more about our products and services, then give us a call!<\/p>\n\n\n\n<p>You can explore our<strong> <a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">job management software<\/a><\/strong> for yourself and click <strong><a href=\"#schedule-call\">schedule a call<\/a><\/strong> to find out more!<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n    'use strict';\n    \/\/ Only run on frontend, not in editor\n    if (typeof window === 'undefined' || (document.body && document.body.classList.contains('block-editor-page'))) {\n        return;\n    }\n    \/\/ Build TOC client-side from headings inside the selected container\n    var aside = document.currentScript && document.currentScript.previousElementSibling ? 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