{"id":757,"date":"2023-11-28T00:00:00","date_gmt":"2023-11-28T00:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/service-reminder-guide\/"},"modified":"2025-12-09T06:13:49","modified_gmt":"2025-12-09T12:13:49","slug":"service-reminder-guide","status":"publish","type":"post","link":"https:\/\/www.commusoft.com\/en-us\/blog\/service-reminder-guide\/","title":{"rendered":"The Service Reminder Guide: Free Toolkit for Trades!"},"content":{"rendered":"\n<p class=\"has-medium-font-size\"><em><strong>A great service reminder can mean the difference between winning and losing recurring work. <\/strong><\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><em>They&#8217;re an important part of how you build a thriving business.<\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>In this blog, we&#8217;ve aimed to provide you with a complete guide to service reminders. <\/p>\n\n\n\n<p>With our advice, you can craft useful messages that can help to boost customer loyalty and win your business more work.<\/p>\n\n\n\n<p>You&#8217;ll also be able to download the Customer Communication Toolkit. It&#8217;s a simple but powerful way to help you create email templates that have an impact.<\/p>\n\n\n\n<p>Let&#8217;s get started&#8230;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-94a82de9-0ac3-4802-bc70-bd304cc65910\"><span class=\"hs-cta-node hs-cta-94a82de9-0ac3-4802-bc70-bd304cc65910\" id=\"hs-cta-94a82de9-0ac3-4802-bc70-bd304cc65910\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/94a82de9-0ac3-4802-bc70-bd304cc65910\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-94a82de9-0ac3-4802-bc70-bd304cc65910\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/94a82de9-0ac3-4802-bc70-bd304cc65910.png\"  alt=\"download the customer communication toolkit\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '94a82de9-0ac3-4802-bc70-bd304cc65910', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Why Use Service Reminders?<\/h2>\n\n\n\n<p>Service reminders are messages sent to customers to prompt them to book an inspection, maintenance, or service appointment.&nbsp;<\/p>\n\n\n\n<p>Reminding customers an inspection is due can help your business to stay top-of-mind when they need additional services.<\/p>\n\n\n\n<p>They can benefit trade businesses by boosting the number of returning customers they have, appointments booked, and ensure recurring revenue.&nbsp;<\/p>\n\n\n\n<p>They\u2019re perfect for customers who have signed up for recurring maintenance agreements and are a great way to show customers you&#8217;re committed to giving them a reliable service experience.&nbsp;<\/p>\n\n\n\n<p>The best service reminder management tools, like those <a href=\"https:\/\/www.commusoft.com\/en-us\/features\/job-scheduling-software\">found in Commusoft<\/a>, allow users to create custom message templates for each service they offer and send reminders out automatically.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-should-you-send-a-service-reminder\">Why are Reminders Important?<\/h2>\n\n\n\n<p>Reminders are incredibly useful, helping keep your business stay organised whilst ensuring customers don&#8217;t miss out on essential works. <\/p>\n\n\n\n<p>Used correctly, they can be a cornerstone of your services. <\/p>\n\n\n\n<p>After all, providing great customer experiences makes it easier to win repeat business, which helps with recurring revenue.<\/p>\n\n\n\n<p>You may fear you\u2019re annoying customers with emails or texts reminding them to have their wiring installation or HVAC unit inspected.&nbsp;<\/p>\n\n\n\n<p>Without your reminders, they may wind up with no electricity or heat in the middle of winter, end up with expired safety certificates, or worse.<\/p>\n\n\n\n<p>Now that you know the importance of service reminders, let\u2019s review a few of the basics when deciding how to send them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-when-should-i-send-a-service-reminder\">When to Send a Service Reminder<\/h2>\n\n\n\n<p>It\u2019s impossible to overestimate the importance of timeliness in a service reminder guide.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ultimately, being the first to inform customers of an upcoming service, means you\u2019ll be far less likely to miss out on their business.<\/li>\n\n\n\n<li>This means you need to establish dependable service reminder workflows internally.&nbsp;<\/li>\n\n\n\n<li>But there\u2019s an important balance to strike: service reminders need to be sent early to allow your customers to make a decision and get back to you, but you also need to ensure you\u2019ll be available for the work order.&nbsp;<\/li>\n\n\n\n<li>If you\u2019re struggling with this, a <a href=\"https:\/\/www.commusoft.com\/en-us\/job-management-software\">job management software<\/a> can help your team expertly handle any scheduling challenges your team faces!<\/li>\n\n\n\n<li>The best time to send a service reminder depends on your business, but a good rule of thumb is to send out reminders around a month before they\u2019re due.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.commusoft.com\/en-us\/blog\/monthly-recurring-revenue\">Recurring services<\/a> shouldn\u2019t come as a surprise to the customer, so a reasonable heads-up is to be expected.&nbsp;<\/li>\n\n\n\n<li>Be sure to establish a process to ensure you send reminders regularly, at the same time each month for example, to guarantee you don\u2019t forget any!<\/li>\n<\/ul>\n\n\n\n<p><strong>Send a reminder too early and the customer is likely to ignore it; send it too late and the customer might already be in contact with your competitors.&nbsp;<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\"><span class=\"hs-cta-node hs-cta-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" id=\"hs-cta-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/4ade45da-bbe0-43ff-aa56-f6cb54d05dc1.png\"  alt=\"subscribe to the commusoft newsletter\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '4ade45da-bbe0-43ff-aa56-f6cb54d05dc1', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What to Include in Your Service Reminders<\/h2>\n\n\n\n<p>Whether your field service company works across different industries, like plumbing, electrical, or HVAC, or works for different customer types. <\/p>\n\n\n\n<p>These include commercial or residential. Having a basic service reminder template is a great place to start (these can later be customized based on the needs of specific customers).<\/p>\n\n\n\n<p>Your service reminder message can be as short as a few sentences. <\/p>\n\n\n\n<p>What\u2019s most important is that you<strong> highlight the information that grabs their attention<\/strong> and persuades them to choose your team again.<\/p>\n\n\n\n<p>In fact, <a href=\"http:\/\/blog.boomerangapp.com\/2016\/02\/7-tips-for-getting-more-responses-to-your-emails-with-data\/\" target=\"_blank\" rel=\"noreferrer noopener\">a study byBoomerang<\/a> found that messages written at a third-grade reading level get the best response, and the sweet spot for email length is between 50 and 125 words.<\/p>\n\n\n\n<p>Here are the must-have components for your next service reminder message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Service Details<\/h3>\n\n\n\n<p>Your customer might have only worked with your customer once before. Use this as an opportunity to recap what your team installed, serviced, or inspected, and why they should book a maintenance appointment with your team.<\/p>\n\n\n\n<p>For any customer you reach out to, it\u2019s important to specify which appliance (if any) you\u2019re referring to, and which service your team will perform. This is especially useful for customers with multiple properties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Company Information &amp; Contact Options<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a customer has worked with you once before, to have an appliance installed, for example, it\u2019s important to know they don\u2019t necessarily have to work with you again.&nbsp;<\/li>\n\n\n\n<li>Providing your company information can serve as a great reminder. Reestablishing and building trust is crucial; you can write about why your team is the go-to option for the task.<\/li>\n\n\n\n<li>If this is a reminder for a regular customer, your company details and contact information won\u2019t be necessary.<\/li>\n\n\n\n<li>In both scenarios, be sure to clarify the action you want your customer to take, like whether you prefer customers should call or email for example.&nbsp;<\/li>\n\n\n\n<li>Or, some of the best service reminder software offer the ability for customers to assist with <a href=\"https:\/\/www.commusoft.com\/en-us\/features\/job-scheduling-software\">job scheduling<\/a> by digitally booking appointments from a link within their service reminder message.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>This self-service solution frees up admin tasks while empowering customers to request jobs outside of regular hours, or when they don\u2019t want to make a phone call.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/US_Feature_service_reminders_portal_overview-1-1024x554.png\" alt=\"HVAC software with service reminders portal\" class=\"wp-image-18172\" style=\"width:500px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Pricing and Payment Information<\/h3>\n\n\n\n<p>If you offer flat-rate prices that can set your team apart from competitors, including them in service reminders can compel price shoppers to choose you.&nbsp;<\/p>\n\n\n\n<p>In the same light, clarifying any financing options or discounts you provide can be extremely helpful.<\/p>\n\n\n\n<p>If the customer has a service contract with your company and has a complimentary inspection appointment, for example, use this message to remind them! <\/p>\n\n\n\n<p>They\u2019ll appreciate you being proactive about maintaining their appliances.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Links to Resources<\/h3>\n\n\n\n<p>One of the key purposes of service reminders is to win your team more return business.&nbsp;<\/p>\n\n\n\n<p>Including concrete examples within your messages can encourage customers to take the initiative and book preventative maintenance appointments with your team.<\/p>\n\n\n\n<p>For example, you can share a tidbit such as \u201cregular electrical generator inspections can prevent pricey issues like low coolant or oil, clogged lines, or wiring issues\u201d.&nbsp;<\/p>\n\n\n\n<p>Further, you can provide information about their appliance and the benefits of annual service appointments.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature0_service_reminders_email.png\" alt=\"Service reminders email\" class=\"wp-image-2560\" style=\"width:500px\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-one-size-does-not-fit-all\">Personalizing Reminders Based on Customer and Job Types<\/h2>\n\n\n\n<p>Creating multiple service reminder templates saves time in the long run. <\/p>\n\n\n\n<p>To start, we recommend beginning with one for commercial building managers and landlords, and one for residential customers.<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">After all, regular interactions are instrumental to maintaining healthy customer relationships. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This practice will also keep your business at the forefront of a customer\u2019s mind for both services and repairs.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Residential Customers<\/h3>\n\n\n\n<p>Residential customers are not under the same legal obligations as commercial clients.&nbsp;Therefore, you should structure their service reminders as well-meaning advice. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use your template text to remind them of the benefits of regular annual services and guide them toward making an informed decision.<\/li>\n\n\n\n<li>Promoting your business is crucial. Depending on the service in question, your B2C customers may have many service providers to choose from.&nbsp;<\/li>\n\n\n\n<li>There are many ways to differentiate your company, as such timely reminders, flexible payment options, and sharing resources, as we\u2019ve covered earlier.<\/li>\n<\/ul>\n\n\n\n<p>Working with B2B2C clients can be challenging. Using a service reminder platform that allows you to customize whether messages will be sent to landlords, property management, tenants, or all, is a great way to stand apart from competitors and provide excellent communication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Commercial Customers<\/h3>\n\n\n\n<p>Property managers will need a service reminder that details each of the properties that need to be tended to and the required services.&nbsp;<\/p>\n\n\n\n<p>As these services are a legal requirement, this reminder is more of a notification rather than a sales pitch.<\/p>\n\n\n\n<p>While the general service options can vary, the main difference between your residential and commercial service reminders is how you phrase the copy in your message.<\/p>\n\n\n\n<p>Commercial clients want to work with trustworthy and speedy, service providers that don\u2019t come with complications.&nbsp;<\/p>\n\n\n\n<p>Service reminder software can help your admins customize which decision-maker will receive the reminder message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jobs with Contracts<\/h3>\n\n\n\n<p>Service contracts or agreements are legally binding documents that outline the timeline of the specific services your business will provide to a client.<\/p>\n\n\n\n<p>Your customers are busy, and depending on the length of time between appointments, some of them may forget they have a contract with your business.&nbsp;<\/p>\n\n\n\n<p>Further, with so many recurring contracts to manage, it\u2019s all too easy for details to slip through the cracks. <\/p>\n\n\n\n<p>That\u2019s where automated service reminders come in handy; everyone receives the updates they need when they need them.<\/p>\n\n\n\n<p>Use your reminder message to clarify important terms of your agreement, stipulate when the service should be booked, and remind customers whether the service is included in their contract or not.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Other Considerations When Sending Reminders<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Change Your Tone of Voice<\/h3>\n\n\n\n<p>This wouldn\u2019t make for a great service reminder guide if we didn\u2019t recommend practicing your tone of voice.&nbsp;<\/p>\n\n\n\n<p>Don\u2019t simply send the same information for every type of reminder. Minor adjustments to the wording you use can make an impact on how well and how quickly the customer responds.<\/p>\n\n\n\n<p>It\u2019s largely a matter of your tone of voice. You would not use the same words or tone when addressing an elderly homeowner\u2013who you might know personally\u2013as you would when addressing the facilities manager of a five-star hotel.<\/p>\n\n\n\n<p>A method that marketers often use (remember, a service reminder is also a marketing tool!) is to picture the customer while writing\/editing the reminder. What sort of marketing message would get you to select a service?<\/p>\n\n\n\n<p>This way, you strike the right balance between professionalism, attention to detail, and friendliness. And that\u2019s the sort of personal customer care that gets you positive reviews!&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Understand the Urgency<\/h3>\n\n\n\n<p>It is a good idea to introduce a note of urgency in your service reminder but do this with a lightness of touch.&nbsp;<\/p>\n\n\n\n<p>For example, you can rely on warranties to help persuade residential customers to do a routine inspection on their electrical installation\u2013since appliance manufacturers often provide warranties that only remain valid if the setup receives an annual service.<\/p>\n\n\n\n<p>If the customer is a property manager or planning to rent out the property, you might refer to the fact that a regular service record is important when putting a house on the market.&nbsp;<\/p>\n\n\n\n<p>Likewise, you can mention that inspection forms might be required in the event of an insurance claim. The phrase \u201cpeace of mind\u201d often comes in handy here!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use Promotional Offers Wisely<\/h3>\n\n\n\n<p>Remember, every contact with a customer is a potential sales opportunity, and that includes service reminders!&nbsp;<\/p>\n\n\n\n<p>Supposing the majority of your work happens in the busy summer months, you might want to offer a seasonal discount on winter services.&nbsp;<\/p>\n\n\n\n<p>Or, if your service record shows that an installation is coming to the end of its warranty period, you should offer additional coverage or a replacement deal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Utilize the Word &#8216;Remember&#8217;<\/h3>\n\n\n\n<p>Remember the word \u201cremember.\u201d&nbsp;<\/p>\n\n\n\n<p>Adding this important word to the subject line of your email (or the beginning of your letter or SMS reminder) separates your helpful reminder from the marketing messages and junk mail bombarding your customers.<\/p>\n\n\n\n<p>Also, the positive \u201cremember\u201d is more effective than \u201cdon\u2019t forget\u201d in getting people to actually, well\u2026 remember!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Start With a Friendly Greeting<\/h3>\n\n\n\n<p>Your service reminders should always open with an acknowledgment of who you\u2019re reaching out to. Simply addressing them by their name is an easy way to improve customer care.<\/p>\n\n\n\n<p>Opening your emails with \u201cDear Toby\u201d instead of leaping into the reminder prevents customers from thinking it\u2019s a mass (read: spam) email, according to <a href=\"https:\/\/www.fastcompany.com\/3058316\/9-surprisingly-simple-ways-to-get-people-to-respond-to-you\">an article in Fast Company<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Be Direct<\/h3>\n\n\n\n<p>Always assume your customers are short on time. Just like you, they have a lot to handle each day. <span style=\"font-weight: 400;\">DJ Waldow, in his Entrepreneur article <\/span><a href=\"https:\/\/www.entrepreneur.com\/article\/228387\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">&#8216;The Keys to Writing Reminder Emails That Work&#8217;<\/span><\/a><span style=\"font-weight: 400;\">, says it best:<\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span style=\"font-weight: 400;\">&#8216;There is a time and a place for long, creative, cutesy copy. Reminder emails are not one of them. Focus on short, clear, and concise copy. <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">No fluff. Don&#8217;t mince words. Tell your subscribers why you are emailing them and direct them to the call to action.&#8217;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Be sure to end your message with a clear call to action that makes it easy for customers to do what they need to do. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">For example, include a highly visible link for them to click and schedule their service appointment, or ask them to call your (also highly visible) number to set it up.<\/span><\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-what-if-the-customer-doesn-t-respond\">What if Your Customer Doesn&#8217;t Respond?<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">If you send a service reminder and don&#8217;t receive a timely reply, don&#8217;t panic! <\/span>A clear follow-up process makes service reminders less stressful.<span style=\"font-weight: 400;\"> <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>On average, only <a href=\"https:\/\/mailchimp.com\/resources\/email-marketing-benchmarks\/\" target=\"_blank\" rel=\"noopener\">21.77% of emails<\/a> sent from field service businesses get opened.<\/strong><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Don&#8217;t assume that no response automatically means they aren&#8217;t interested in getting that service booked in.<\/span><\/p>\n\n\n\n<p>Job <span style=\"font-weight: 400;\">management software can automate customer follow-ups. It can even send a different email to contact those who haven\u2019t interacted with the first message.&nbsp;<\/span><\/p>\n\n\n\n<p>This way, your team can devote more time to higher-value tasks, such as following up with a phone call.<\/p>\n\n\n\n<p>You&#8217;re much more likely to get in touch with customers over the phone. use this conversation to discuss the work they need done, stress the urgency of the appointment, and provide more information about how your work can prevent costly issues in the future.<\/p>\n\n\n\n<p>If your customer doesn&#8217;t reply to repeated reminder messages and phone calls, it&#8217;s time to stop reaching out. They might reach out to your team if their appliance breaks.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Using Software to Automate Your Appointment Reminders<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">With Commusoft\u2019s Service Reminder solution, you can send reminders on a schedule that works for you (since not all services are annual). <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">With customization at the center, Commusoft clients build and utilize different email and letter templates for each customer and service type. <\/span><\/p>\n\n\n\n<p>Service reminders are always consistent with your business&#8217;s style, meaning you can provide expert customer care every time!<\/p>\n\n\n\n<p>Learn more about Commusoft, check out the <a href=\"https:\/\/www.commusoft.com\/en-us\/resources\/recurring-service-revenue-calculator\/\">service reminder ROI calculator<\/a>, and make use of our <a href=\"https:\/\/www.commusoft.com\/en-us\/resources\/the-customer-communication-toolkit\">Customer Communication Toolkit<\/a>, below!<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-94a82de9-0ac3-4802-bc70-bd304cc65910\"><span class=\"hs-cta-node hs-cta-94a82de9-0ac3-4802-bc70-bd304cc65910\" id=\"hs-cta-94a82de9-0ac3-4802-bc70-bd304cc65910\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/94a82de9-0ac3-4802-bc70-bd304cc65910\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-94a82de9-0ac3-4802-bc70-bd304cc65910\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/94a82de9-0ac3-4802-bc70-bd304cc65910.png\"  alt=\"download the customer communication toolkit\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '94a82de9-0ac3-4802-bc70-bd304cc65910', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n","protected":false},"excerpt":{"rendered":"<p>A great service reminder can mean the difference between winning and losing recurring work. They&#8217;re an important part of how you build a thriving business. In this blog, we&#8217;ve aimed to provide you with a complete guide to service reminders. With our advice, you can craft useful messages that can help to boost customer loyalty&hellip;<\/p>\n","protected":false},"author":6,"featured_media":3697,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-757","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journeys"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Here&#039;s your Guide to Trades Service Reminders (+Templates)<\/title>\n<meta name=\"description\" content=\"Streamline your contractor services with our service reminder guide and free templates. 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Follow-up, boost customer loyalty, and grow!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.commusoft.com\/en-us\/blog\/service-reminder-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Commusoft\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/Commusoft\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-28T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-09T12:13:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2023\/11\/service-reminder-best-practices-blog-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Pattimore\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@commusoft\" \/>\n<meta name=\"twitter:site\" content=\"@commusoft\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Pattimore\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.commusoft.com\/blog\/service-reminder-guide\/\",\"url\":\"https:\/\/www.commusoft.com\/blog\/service-reminder-guide\/\",\"name\":\"Here's your Guide to Trades Service Reminders (+Templates)\",\"isPartOf\":{\"@id\":\"https:\/\/www.commusoft.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.commusoft.com\/blog\/service-reminder-guide\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.commusoft.com\/blog\/service-reminder-guide\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2023\/11\/service-reminder-best-practices-blog-cover.jpg\",\"datePublished\":\"2023-11-28T00:00:00+00:00\",\"dateModified\":\"2025-12-09T12:13:49+00:00\",\"author\":{\"@id\":\"https:\/\/www.commusoft.com\/#\/schema\/person\/9e92fe164170178dda36709abbead768\"},\"description\":\"Streamline your contractor services with our service reminder guide and free templates. 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