{"id":865,"date":"2019-04-07T00:00:00","date_gmt":"2019-04-06T23:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/field-service-solutions\/"},"modified":"2025-12-10T11:03:25","modified_gmt":"2025-12-10T17:03:25","slug":"field-service-management-solutions","status":"publish","type":"post","link":"https:\/\/www.commusoft.com\/en-us\/blog\/field-service-management-solutions\/","title":{"rendered":"The Best Field Service Management Solutions &amp; Features"},"content":{"rendered":"\n<p class=\"has-medium-font-size\"><span style=\"font-weight: 400;\"><strong><em>Finding the right field service management solution can feel like an overwhelming challenge&#8230;<\/em><\/strong><\/span><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><span style=\"font-weight: 400;\"><strong><em>There are so many software solutions out there, and many will tout the same features that are designed to help your business.<\/em><\/strong><\/span><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><span style=\"font-weight: 400;\">The question of which software is best, however, will only be helpful once you know the features you need.<\/span><\/p>\n\n\n\n<p>Perhaps you&#8217;re already asking some of these questions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Where do my team need most support? <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">What software integrations do we need to have? <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">What functionality would we find useful as we grow?<\/span><\/li>\n<\/ul>\n\n\n\n<p>Perhaps that means you need software that can help with sales, finance, or maybe inventory management?<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It&#8217;s important to understand your needs before choosing any old job management software solution so that you can be more confident in the solutions you eventually compare.<\/span><\/p>\n\n\n\n<p>To help you get started, we&#8217;ve listed 10 essential field service management solutions you should look for to support your business.<\/p>\n\n\n\n<p>These features (great and small) will help improve efficiency, save you money, and delight your customers.<\/p>\n\n\n\n<p>Let&#8217;s explore them below:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\"><span class=\"hs-cta-node hs-cta-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" id=\"hs-cta-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/4ade45da-bbe0-43ff-aa56-f6cb54d05dc1.png\"  alt=\"subscribe to the commusoft newsletter\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '4ade45da-bbe0-43ff-aa56-f6cb54d05dc1', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"top-10-field-service-solutions-features\">Top 10 Field Service Management Solutions Features:<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-7-intelligent-scheduling-at-the-point-of-booking\">Intelligent Scheduling<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Intelligent scheduling:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Helps you fit more jobs into the day.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Offers customers shorter service times and smaller service windows.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Helps you save on fuel and maintenance costs for your service vehicles by generating the most efficient routes.<\/span><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span style=\"font-weight: 400;\"><em>If you\u2019re using a manual scheduling tool, or automated scheduling that simply picks the closest field technician, your business performance and customer satisfaction rates could be taking a hit.<\/em><\/span><a href=\"https:\/\/blog.capterra.com\/you-need-intelligent-scheduling-software\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em><span style=\"font-weight: 400;\"> <\/span><\/em><\/a><span style=\"font-weight: 400;\"><em>What you need is intelligent scheduling.<\/em><\/span><\/p>\n<cite><a href=\"https:\/\/blog.capterra.com\/you-need-intelligent-scheduling-software\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">Ben Smye, Capterra<\/span><\/a><\/cite><\/blockquote>\n\n\n\n<p><span style=\"font-weight: 400;\">If you\u2019re looking for new field service solutions, make sure it has an intelligent <a href=\"https:\/\/www.commusoft.com\/en-us\/features\/job-scheduling-software\">job scheduling<\/a> feature that will help you increase productivity.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-2-voice-search-commands\">Real-time Reporting &amp; Analytics<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">The benefits of an all-in-one management system means all your data is in one place. It gives you a single, focused source of truth that helps businesses to better understand their business, thanks to a wealth of data and analytics.<\/span><\/p>\n\n\n\n<p>The <a href=\"https:\/\/www.commusoft.com\/en-us\/features\/analytics\">best analytics solution<\/a> will come from software that makes use of data in real-time and presents information clearly, even at a glance, thereby giving your team information they can act on immediately. <\/p>\n\n\n\n<p>With automated reports on your work orders, to overseeing your company finances, decision makers can make confident, data-backed choices that help everyone to work more efficiently.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-3-digital-signature-capture\">Digital Signature Capture<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Going paperless has been a big trend in the last few years. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But even if a field service management solution offers paperless tools\u2014like certificates, estimates, and billing\u2014if you can\u2019t capture digital signatures on-site<\/span> it will put a big crimp in your workflow. <\/p>\n\n\n\n<p>So when you\u2019re on the search for better field service solutions, make this <span style=\"font-weight: 400;\">one of the features you ask for.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-4-branded-templates-and-pdfs\">Digital Forms<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Smart businesses know how important it is to <\/span><span style=\"font-weight: 400;\">develop a signature color, logo, and style<\/span><span style=\"font-weight: 400;\">. So don\u2019t let your carefully developed brand unravel by sending customers generic documents!<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Make&nbsp;this opportunity the moment you create a coherent, consistent brand image by insisting on a field service solution that lets you add your branding to invoices, purchase orders, appointment confirmations, service reminders, and certificates.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.commusoft.com\/en-us\/features\/digital-forms-software\">Digital forms software<\/a> should empower you easily create attractive PDF templates of these documents to send to your customers.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-5-technician-uber-style-tracking\">GPS Tracking for Fleet Management<\/h3>\n\n\n\n<p>The biggest customer complaint about field service businesses is late technicians. <\/p>\n\n\n\n<p>Even if a technician isn\u2019t late, customers don\u2019t like being in the dark about when the technician will arrive. <\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">That\u2019s why a top FSM software feature is a GPS tracking, supported by <a href=\"https:\/\/www.commusoft.com\/en-us\/features\/fleet-management-software\">fleet management software<\/a>. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">With this tool, software sends an Uber-style link so the customer can see the technician\u2019s route to their location and the current ETA. <\/span>And for your own team, they can easily track where engineers are, visualising their location on a live map.<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Look for a technician tracking software that gives customers the ability to access all the technicians\u2019 information, like pictures or ID, so they\u2019ll know exactly who will be showing up. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Research from Heating &amp; Plumbing Monthly shows that <\/span><a href=\"http:\/\/www.hpmmag.com\/news\/third-of-women-too-trusting-of-tradesmen\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">a third of women are too trusting of tradesmen<\/span><\/a><span style=\"font-weight: 400;\">\u2014so letting customers know who the technician is, and what their credentials are, increases customer safety and trust.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-6-phone-system-integrations\">Phone System Integrations<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A good field service solution will integrate with your email communication platforms like MailChimp, Outlook, and Gmail. This way you can work on your strategy to get positive reviews. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But what about your phone communications?<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">An integration with a phone system is a key FSM feature. This will bring up a window with all the relevant customer data whenever a customer calls \u2014 so your office staff will always know who\u2019s calling and why, and be able to serve them right away.<\/span><\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-1-photos\">Photos &amp; Videos<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">One of the most important reasons to use a field service management solution is to easily show customers proof of work and labor.<\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span style=\"font-weight: 400;\">The digital trail [is] one of the most powerful utilities that keeps businesses and their employees safe from legal liability in a number of ways.<\/span><\/p>\n<cite><a href=\"https:\/\/technologyadvice.com\/blog\/information-technology\/fsm-safety-compliance\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">Technology Advice<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><\/cite><\/blockquote>\n\n\n\n<p><span style=\"font-weight: 400;\">The ability to take photos and attach multiple files to an estimate or work order is a feature to look for in your field service solutions.<\/span><\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-8-open-api\">Open API<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A full set of integrations to the software you already use\u2014such as QuickBooks, Stripe, and Gmail\u2014helps you get up and running without too steep a learning curve, and boosts buy-in from your staff. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But what if you use an app that doesn\u2019t integrate with any of the field service solutions you\u2019re considering?<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">That\u2019s where an open, extensive <\/span><a href=\"https:\/\/en.wikipedia.org\/wiki\/Application_programming_interface\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">API<\/span><\/a><span style=\"font-weight: 400;\"> (Application Programming Interface) comes in: It lets you integrate your core business apps with your FSM software. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">That\u2019s why, when Capterra compiled their <\/span><a href=\"https:\/\/blog.capterra.com\/most-user-friendly-field-service-software\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">list of the top 20 most user-friendly<\/span><\/a><span style=\"font-weight: 400;\"> field service solutions, one of the criteria they considered was open API. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Be sure the solution you choose offers this feature, and you\u2019ll reap the benefits of a streamlined workflow and ease of use with the apps you already know.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-9-real-time-suggestions-optimization\">Real-Time Scheduling Optimization<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">We\u2019re sure you\u2019ve experienced this. A customer cancels at the last minute, or a technician doesn\u2019t have the right tools for the job. So you\u2019re scrambling to redo the entire job schedule.<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A feature that handles schedule changes on the fly can help you get right back on track. This feature suggests an adjustment to the office staff; if it\u2019s approved, the software automatically updates the technician\u2019s calendar.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fsm-key-feature-10-supplier-database\">Supplier Database<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You probably already track your customers. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">So level up your business by looking for a field service solution that also lets you track your suppliers. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A supplier-tracking feature shows your purchase orders and money owed and lets you quickly request and compare parts prices. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Streamlining your supplier management will let you do jobs faster, which makes both you and your customers happier.<\/span><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Choosing the Best Field Service Management Solution<\/h2>\n\n\n\n<p>Happy with these features? <\/p>\n\n\n\n<p>We&#8217;d recommend exploring our blog that can get you started comparing different job management software that&#8217;s on the market.<\/p>\n\n\n\n<p>You&#8217;ll find Commusoft has everything your business needs to manage jobs, stock, engineers, and SO much more.<\/p>\n\n\n\n<p>You can explore more of our features by clicking here, dive into our <a href=\"https:\/\/www.commusoft.com\/en-us\/blog\/best-field-service-management-software-us\">competitor comparison article<\/a>, or book a call with our sales team to learn more, too.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\"><span class=\"hs-cta-node hs-cta-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" id=\"hs-cta-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-4ade45da-bbe0-43ff-aa56-f6cb54d05dc1\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/4ade45da-bbe0-43ff-aa56-f6cb54d05dc1.png\"  alt=\"subscribe to the commusoft newsletter\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '4ade45da-bbe0-43ff-aa56-f6cb54d05dc1', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n","protected":false},"excerpt":{"rendered":"<p>Finding the right field service management solution can feel like an overwhelming challenge&#8230; There are so many software solutions out there, and many will tout the same features that are designed to help your business. The question of which software is best, however, will only be helpful once you know the features you need. Perhaps&hellip;<\/p>\n","protected":false},"author":6,"featured_media":3756,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18],"tags":[],"class_list":["post-865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Features Your Field Service Management Solutions Needs<\/title>\n<meta name=\"description\" content=\"When you choose field service management solutions, you should check these key features are included and avoid buyer&#039;s remorse!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.commusoft.com\/en-us\/blog\/field-service-management-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Features Your Field Service Management Solutions Needs\" \/>\n<meta property=\"og:description\" content=\"When you choose field service management solutions, you should check these key features are included and avoid buyer&#039;s remorse!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.commusoft.com\/en-us\/blog\/field-service-management-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"Commusoft\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/Commusoft\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-06T23:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-10T17:03:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2019\/04\/10-fsm-softwarefeatures-blog-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Pattimore\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@commusoft\" \/>\n<meta name=\"twitter:site\" content=\"@commusoft\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Pattimore\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.commusoft.com\/blog\/field-service-management-solutions\/\",\"url\":\"https:\/\/www.commusoft.com\/blog\/field-service-management-solutions\/\",\"name\":\"10 Features Your Field Service Management Solutions Needs\",\"isPartOf\":{\"@id\":\"https:\/\/www.commusoft.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.commusoft.com\/blog\/field-service-management-solutions\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.commusoft.com\/blog\/field-service-management-solutions\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2019\/04\/10-fsm-softwarefeatures-blog-cover.jpg\",\"datePublished\":\"2019-04-06T23:00:00+00:00\",\"dateModified\":\"2025-12-10T17:03:25+00:00\",\"author\":{\"@id\":\"https:\/\/www.commusoft.com\/#\/schema\/person\/9e92fe164170178dda36709abbead768\"},\"description\":\"When you choose field service management solutions, you should check these key features are included and avoid buyer's remorse!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.commusoft.com\/blog\/field-service-management-solutions\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.commusoft.com\/blog\/field-service-management-solutions\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.commusoft.com\/blog\/field-service-management-solutions\/#primaryimage\",\"url\":\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2019\/04\/10-fsm-softwarefeatures-blog-cover.jpg\",\"contentUrl\":\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2019\/04\/10-fsm-softwarefeatures-blog-cover.jpg\",\"width\":1920,\"height\":1280,\"caption\":\"An employee using Commusoft at their desk\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.commusoft.com\/blog\/field-service-management-solutions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.commusoft.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Best Field Service Management Solutions &amp; 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