{"id":7015,"date":"2021-05-20T00:00:00","date_gmt":"2021-05-19T23:00:00","guid":{"rendered":"https:\/\/www.commusoft.com\/?post_type=testimonial&#038;p=7015"},"modified":"2025-12-22T10:42:30","modified_gmt":"2025-12-22T16:42:30","slug":"premier-heating-solutions","status":"publish","type":"testimonial","link":"https:\/\/www.commusoft.com\/en-us\/testimonials\/premier-heating-solutions\/","title":{"rendered":"A Testimonial from Premier Heating Solutions"},"content":{"rendered":"\n<header id=\"hero-block_e6389b0799d096dfc9775edf2ba9114a\" class=\"pt-[72px] relative bg-secondary overflow-hidden\">\n\t<div class=\"relative z-10 wrapper flex flex-col gap-10 md:flex-row justify-between md:items-center py-14 md:py-24 text-white\">\n\t\t<div class=\"md:w-[50.40%]\">\n\t\t\t\t\t\t\t<h1 class=\"text-3xl font-bold sm:text-4xl lg:text-[52px] mb-3 md:mb-6\">Premier Heating is Tripling Revenue and Streamlining Job Management with Commusoft<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-lg md:text-xl prose prose-commusoft prose-invert\"><div class=\"col-7@sm\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs padding-right-lg@md\">\n<div class=\"text-component margin-bottom-sm\">\n<div class=\"margin-top-xs opacity-90% \">\n<p>Commusoft was able to streamline productivity, organisation, and revenue growth while supporting the Premier Heating Solutions Ltd team as their business expanded.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"md:w-[43.88%]\">\n\t\t\t\t\t\t\t\t<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1078308510?h=27c973f54c&#038;badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\"><\/iframe><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t<svg aria-hidden=\"true\" width=\"788\" height=\"525\" class=\"absolute bottom-0 right-0 z-0\" viewBox=\"0 0 788 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.2\" x=\"1167.11\" y=\"-601\" width=\"484.393\" height=\"1835.17\" transform=\"rotate(39.4919 1167.11 -601)\" fill=\"url(#paint0_linear_1106_13102)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<linearGradient id=\"paint0_linear_1106_13102\" x1=\"1196.18\" y1=\"153.479\" x2=\"1320.54\" y2=\"617.732\" gradientUnits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/linearGradient>\n\t<\/defs>\n\t<\/svg>\n\t<svg aria-hidden=\"true\" width=\"477\" height=\"525\" class=\"absolute top-0 left-0 z-0\" viewBox=\"0 0 477 525\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<rect opacity=\"0.6\" x=\"103.113\" y=\"-601\" width=\"484.393\" height=\"1104.01\" transform=\"rotate(39.4919 103.113 -601)\" fill=\"url(#paint0_linear_1106_13101)\" fill-opacity=\"0.2\"\/>\n\t<defs>\n\t<linearGradient id=\"paint0_linear_1106_13101\" x1=\"132.184\" y1=\"-147.119\" x2=\"179.197\" y2=\"144.631\" gradientUnits=\"userSpaceOnUse\">\n\t<stop stop-color=\"white\" stop-opacity=\"0\"\/>\n\t<stop offset=\"1\" stop-color=\"white\"\/>\n\t<\/linearGradient>\n\t<\/defs>\n\t<\/svg>\n\n\n<\/header>\n\n<section id=\"company-stats-block_3ae3d0a5446c81386ebaf504fbb9ea21\" class=\"\">\n  <div class=\"wrapper py-8 md:py-12\">\n          <h2 class=\"text-primary font-semibold text-xl md:text-2xl mb-6 md:mb-8\">\n        About the Company      <\/h2>\n    \n          <div class=\"grid gap-4 md:gap-5 lg:gap-6 grid-cols-1 sm:grid-cols-2 lg:grid-cols-4\">\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Headquarters<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Berkshire, UK<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Founded<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">2015<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Company Size<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">15+<\/div>\n                      <\/div>\n                  <div class=\"rounded-sm bg-background-alt px-4 py-4 md:px-5 md:py-5\">\n                          <div class=\"text-foreground\/60 text-xs md:text-sm flex items-center gap-2\">\n                <span class=\"inline-block h-4 w-1 rounded bg-primary\" aria-hidden=\"true\"><\/span>\n                <span class=\"sr-only\">Stat label:<\/span>\n                <span>Industry<\/span>\n              <\/div>\n                                      <div class=\"mt-2 text-base md:text-lg text-foreground\">Plumbing &amp; Heating<\/div>\n                      <\/div>\n              <\/div>\n      <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"customer-story-block_6046513e81f8ced07676bdcc0355483e\" class=\"py-8 md:py-16\" >\n\t<div class=\"wrapper\">\n\t\t<div class=\"flex flex-col md:justify-between md:flex-row gap-8 md:gap-12 lg:gap-28 items-center\">\n\t\t\t<div class=\"md:w-[58.8%]\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-primary font-semibold mb-4 text-xl md:text-2xl flex items-center gap-2 md:gap-4\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 26 20\" class=\"size-5 md:size-6 rotate-180\"><path fill=\"currentColor\" d=\"M.333.635h11.334v10.2L5.69 19.3H2.06l3.554-8H.333zm14 0h11.334v10.2L19.69 19.3h-3.63l3.554-8h-5.281z\"\/><\/svg>\n\t\t\t\t\t\tPhil Mulvenna, Managing Director\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<blockquote class=\"text-2xl md:text-[28px] font-semibold\">\n\t\t\t\t\t\t<p>Commusoft is a completely scalable solution. We\u2019ve quadrupled our workload, but we\u2019ve only doubled our workforce.<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Media column: appears below text on mobile -->\n\t\t\t<div class=\"order-2 md:w-[33.8%]\">\n\t\t\t\t<div class=\"relative rounded-sm overflow-hidden\"><img decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Phil-Mulvenna-Premier-Heating-Solutions-Ltd-e1763546896368-1024x670.jpg\" class=\"w-full h-auto rounded-sm shadow-sm object-cover\" alt=\"Phil Mulvenna interview from Premier Heating Solutions\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Phil-Mulvenna-Premier-Heating-Solutions-Ltd-e1763546896368-1024x670.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Phil-Mulvenna-Premier-Heating-Solutions-Ltd-e1763546896368-300x196.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Phil-Mulvenna-Premier-Heating-Solutions-Ltd-e1763546896368-768x503.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Phil-Mulvenna-Premier-Heating-Solutions-Ltd-e1763546896368-18x12.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/Phil-Mulvenna-Premier-Heating-Solutions-Ltd-e1763546896368.jpg 1418w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section id=\"small-banner-block_3d65a5f57353ca4d64cfea9f416af317\" class=\"not-prose overflow-hidden text-center md:text-left bg-secondary\">\n\t<div class=\"wrapper p-6 md:p-12\">\n\t\t<div class=\"flex flex-col md:flex-row md:items-center md:justify-between gap-6 md:gap-12 lg:gap-20\">\n\t\t\t<!-- Content -->\n\t\t\t<div class=\"flex-1\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-xl md:text-2xl font-bold text-white leading-tight\">\n\t\t\t\t\t\tFind out how we can help\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"text-white\/75 mt-2 lg:max-w-[65%]\">\n\t\t\t\t\tContact our Sales team, today!\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t<!-- Call to Action -->\n\t\t\t\t\t\t\t<div class=\"flex-shrink-0\">\n\t\t\t\t\t<a \n\t\t\t\t\t\tclass=\"btn btn--primary\" \n\t\t\t\t\t\thref=\"#schedule-call\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a Call\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"\">\n  <div class=\"wrapper py-8 md:py-16 sm:flex sm:justify-between gap-16\">\n        <aside class=\"w-full sm:w-[21.50%] mb-8 sm:mb-0\" role=\"complementary\" aria-label=\"Table of contents sidebar\" data-content-selector=\"#tsb-main-content\" data-override-map=\"[]\" data-hidden-set=\"[]\">\n      <div class=\"md:sticky md:top-24\">\n        <a href=\"#tsb-main-content\" class=\"sr-only focus:not-sr-only focus:absolute focus:top-4 focus:left-4 focus:z-50 focus:bg-primary focus:text-white focus:px-4 focus:py-2 focus:rounded\">Skip to content<\/a>\n                <nav class=\"toc-nav\" aria-labelledby=\"toc-heading-block_b1d72035fe7e99356f8f8ce17805625f\" role=\"navigation\">\n          <h2 id=\"toc-heading-block_b1d72035fe7e99356f8f8ce17805625f\" class=\"text-lg lg:text-xl font-bold mb-4 md:mb-6\">In this section<\/h2>\n          <ul class=\"toc-list space-y-0 border-l text-sm font-medium border-foreground\/10 pl-3\" role=\"list\"><\/ul>\n        <\/nav>\n              <\/div>\n    <\/aside>\n\n    <div id=\"tsb-main-content\" class=\"prose prose-commusoft sm:w-[74.19%]\" role=\"main\">\n              <h2 class=\"text-2xl font-bold md:text-[32px] leading-tight\">Creating a World-Class Customer Service<\/h2>\n            <div class=\"acf-innerblocks-container\">\n\n<p class=\"has-medium-font-size\"><strong>Premier Heating Solutions has been in business since 2015, operating out of Reading, Berkshire. <\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Phil Mulvenna, the company\u2019s Managing Director, sat down with us to highlight his company\u2019s growth since utilising Commusoft in 2017, and recently upgrading to our Customer Journey Plan in 2020.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Delivering Excellence to Customers<\/h2>\n\n\n\n<p>Delivering an exceptional customer service has been the backbone of <a href=\"https:\/\/www.premierheatingsolutions.co.uk\/\">Premier Heating Solutions<\/a>&#8216; strategy from the very beginning. <\/p>\n\n\n\n<p>Phil explains:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>We believe in putting the customer at the forefront of everything that we do, and customer service being absolutely key.<\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\">W<em>orking with Commusoft has allowed us to refocus on that, and being part of their <a href=\"https:\/\/www.commusoft.us\/plans\/\">Customer Journey package<\/a> allows us to embody everything we preach<\/em>.<\/p>\n<\/blockquote>\n\n\n\n<p>Before switching to Commusoft, the company was booking and completing approximately 100 jobs a month. <\/p>\n\n\n\n<p>They relied on a combination of T Cards and Microsoft Office to organise their workflow.<\/p>\n\n\n\n<p>However, with a growth mindset, the desire to expand, and a need to better serve their customers, Phil and his team knew that these archaic systems were stunting their progress. He explains:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">Using Microsoft Office was obviously going to be a problem for us in the long term. <\/p>\n\n\n\n<p class=\"has-medium-font-size\">It wasn\u2019t a scalable solution and it was causing us headaches because we couldn\u2019t do any reporting at all.<\/p>\n<\/blockquote>\n\n\n\n<p>Moving to a new field service software wasn\u2019t a decision they took lightly; after all, the future of the business depended on the software they selected. <\/p>\n\n\n\n<p>Phil and his team weighed many other field services software before deciding to proceed with Commusoft.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/premier-heating-solutions-team-photo-1024x683.jpg\" alt=\"\" class=\"wp-image-7019\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/premier-heating-solutions-team-photo-1024x683.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/premier-heating-solutions-team-photo-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/premier-heating-solutions-team-photo-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/premier-heating-solutions-team-photo-1536x1024.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/premier-heating-solutions-team-photo-18x12.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/premier-heating-solutions-team-photo.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why Premier Heating Solutions Chose Commusoft<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Our industry, historically, has always been a couple of steps behind other industries that use software as a service\u2026 <\/p>\n\n\n\n<p>Commusoft is at the forefront of that growth and allows us to have access to the most up-to-date software solutions available.<\/p>\n\n\n\n<p>So, that really, really, helps us grow our business.<\/p>\n<\/blockquote>\n\n\n\n<p><a href=\"https:\/\/www.commusoft.us\/training-and-onboarding\/\">The training process<\/a>, and ongoing relationship maintained by Commusoft\u2019s client services team, is another merit according to Phil. He went on to add: <\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The training is great, and the help desk and ongoing support that you get from Commusoft is great. <\/p>\n\n\n\n<p>We deal with a lot of software companies for various different parts of our business and often it\u2019s an email, and a couple of days response, but these guys are really on top of it, and that makes it a lot easier to do business.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Intelligent Scheduling Boosts Productivity<\/h2>\n\n\n\n<p>Commusoft&#8217;s intelligent <a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">job scheduling software<\/a> analyses driving timing and distance for engineer against newly booked appointments, making suggestions to office staff for the most efficient routing and scheduling. Phil states:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>We can pop in a post code, and it tells us where our nearest engineer  is on a specific day&#8230; we can get our travel time down to 10 or 15 minutes in-between&nbsp;jobs. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>And that really helps us in a reactive sense, making sure we\u2019ve got the person closest to that job who\u2019s being booked to carry out the work<\/em>.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"836\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature3_Intelligent_Scheduling_route_confirmation-1-1024x836.png\" alt=\"Intelligent scheduling route confirmation\" class=\"wp-image-2485\" style=\"width:631px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature3_Intelligent_Scheduling_route_confirmation-1-1024x836.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature3_Intelligent_Scheduling_route_confirmation-1-300x245.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature3_Intelligent_Scheduling_route_confirmation-1-768x627.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature3_Intelligent_Scheduling_route_confirmation-1-15x12.png 15w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature3_Intelligent_Scheduling_route_confirmation-1.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Removing the guesswork from scheduling allows Phil and his team to make decisions with confidence and efficiency; they can focus on other important aspects of their business, knowing the scheduled route is the most optimised use of the engineer&#8217;s work day, and will cut costly expenses, like fuel.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Automated Invoicing Streamlines Billing<\/h2>\n\n\n\n<p>Phil was concerned about streamlining the invoicing process when searching for field service software. <\/p>\n\n\n\n<p>His customers used to wait days while his office staff scrambled to assemble an invoice with the correct services and parts allocation.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">Even though we were only doing 100 jobs a month, it was a time-consuming exercise.<\/p>\n<\/blockquote>\n\n\n\n<p>Commusoft\u2019s automated invoicing software was able to slash their invoicing time from days to less than 30 seconds; Phil continues:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Now we\u2019re able to automate the whole process, generate an invoice based on the settings we put into Commusoft, it allocates the parts to the job\u2026 and sends it out to the customer.<\/p>\n<\/blockquote>\n\n\n\n<p>Office staff can quickly send accurate invoices and concentrate on growing their business, and not the admin work that slows progress.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-mobile-3-invoices-UK-1024x576.png\" alt=\"example of custom invoices\" class=\"wp-image-3927\" style=\"width:685px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-mobile-3-invoices-UK-1024x576.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-mobile-3-invoices-UK-300x169.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-mobile-3-invoices-UK-768x432.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-mobile-3-invoices-UK-18x10.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x720-mobile-3-invoices-UK.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Inventory Management Cuts Costs<\/h2>\n\n\n\n<p>Commusoft\u2019s <a href=\"https:\/\/www.commusoft.com\/en-gb\/features\/Inventory-management\">field service inventory management<\/a> feature has impacted the business\u2019 revenue by cutting unnecessary time and costs.<\/p>\n\n\n\n<p>Phil was happy to tell us that his company has made some fairly significant savings. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>It\u2019s allowed us to start buying our parts wholesale and we now carry a significant amount of product within our building. <\/p>\n\n\n\n<p>That has allowed us to <strong>save approximately 12% on our parts cost,<\/strong> which is touching on six figures.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"712\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature5_Purchase_orders_sock_inventory-1024x712.png\" alt=\"Stock inventory, stock location details and purchase orders\" class=\"wp-image-2473\" style=\"width:674px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature5_Purchase_orders_sock_inventory-1024x712.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature5_Purchase_orders_sock_inventory-300x209.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature5_Purchase_orders_sock_inventory-768x534.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature5_Purchase_orders_sock_inventory-18x12.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/10\/Feature5_Purchase_orders_sock_inventory.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Commusoft allows us to stay on top of stock management, so we don\u2019t have to have a warehouse person managing that. <\/p>\n\n\n\n<p>We just have the auto-ordering system&#8230;and we receive those parts the following day. <\/p>\n\n\n\n<p>It\u2019s a really, really, powerful tool, and you could argue it does the job of a warehouse manager.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2024\/01\/stock-control-system-blog-cover-1024x683.jpg\" alt=\"\" class=\"wp-image-3690\" style=\"width:966px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2024\/01\/stock-control-system-blog-cover-1024x683.jpg 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2024\/01\/stock-control-system-blog-cover-300x200.jpg 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2024\/01\/stock-control-system-blog-cover-768x512.jpg 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2024\/01\/stock-control-system-blog-cover-1536x1024.jpg 1536w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2024\/01\/stock-control-system-blog-cover-18x12.jpg 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2024\/01\/stock-control-system-blog-cover.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>SLAs Support Customer Service<\/strong><\/h2>\n\n\n\n<p>Service Level Agreements (SLAs) are a pillar of a commitment to offering quality customer service. Phil explains:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>As we\u2019ve grown, SLAs have become far more important to our business.<\/p>\n<\/blockquote>\n\n\n\n<p>Premier Heating Solutions uses SLAs in two capacities.<\/p>\n\n\n\n<p>The first is through a Tiered Membership program in which customers are offered same-day service. <\/p>\n\n\n\n<p>The other is for a time limit on return appointments.<\/p>\n\n\n\n<p>Phil details how Commusoft aids this process: <\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>SLAs are really important for our business; they help us track the service we offer. <\/p>\n\n\n\n<p>If the SLA isn\u2019t met, I will get a notification, or my manager will get a notification, and we can look at why that happened, and be on top of the situation before it escalates.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x7205-slas-UK-1024x576.png\" alt=\"Example SLAs and statuses\" class=\"wp-image-3922\" style=\"width:699px;height:auto\" srcset=\"https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x7205-slas-UK-1024x576.png 1024w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x7205-slas-UK-300x169.png 300w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x7205-slas-UK-768x432.png 768w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x7205-slas-UK-18x10.png 18w, https:\/\/www.commusoft.com\/wp-content\/uploads\/2025\/11\/1280x7205-slas-UK.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Ultimately, dedication to customers and following through on promises have contributed to the company\u2019s growth: <\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>If you\u2019re able to deliver a service, and meet the promises that you\u2019re making to your customers, it helps you scale up further.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Looking to the Future With Commusoft&nbsp;<\/strong><\/h2>\n\n\n\n<p>Company growth while maintaining optimal customer service are non-negotiables for Premier Heating Solutions.<\/p>\n\n\n\n<p>Rather than being stressful and disjointed, Phil and his team were able to seamlessly navigate the leap from 100 to 400 jobs with Commusoft\u2019s support.&nbsp;<\/p>\n\n\n\n<p>Phil elaborates:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>That&#8217;s 400 jobs managed well, where there aren\u2019t mistakes, or a lot of callbacks. <\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>Before, it was 100 jobs all over the place, with a few mistakes a day&#8230;  we were constantly chasing our tail<\/em>.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>All of those things may take two or three days to put together<\/em>, whereas n<em>ow, we\u2019re able to make sure any follow up&nbsp;queries are dealt with in the moment<\/em>.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>It\u2019s been a real gear-shift for us to have something like Commusoft.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>This growth has saved the company on hiring costs, thus increasing overall revenue. <\/p>\n\n\n\n<p>Phil explains:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Although we\u2019ve had to double our workforce, we haven\u2019t had to quadruple it. <\/p>\n\n\n\n<p>So the features Commusoft offers us have allowed us to significantly grow and take our business to the next level.<\/p>\n<\/blockquote>\n\n\n\n<p>It wasn\u2019t just the Premier Heating Solutions team who noticed the improvement; their customers reacted with staggering positivity to the change in services since switching to Commusoft. <\/p>\n\n\n\n<p>Phil shared that they have received over 1000 five-star reviews online. He attributes a portion of this accomplishment to Commusoft:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We wouldn\u2019t be able to offer the service as efficiently as we are, or, as effectively as we are without it.<\/p>\n<\/blockquote>\n\n\n\n<p>Phil was also excited to tell us that:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">Premier Heating Solutions is anticipating having very significant growth over the next 12 months. <\/p>\n\n\n\n<p class=\"has-medium-font-size\">We\u2019re looking to add around a million in revenue to the business. That\u2019s completely doable with the systems and processes that we have in place. <\/p>\n\n\n\n<p class=\"has-medium-font-size\">And the beauty of Commusoft is that it\u2019s a completely scalable solution.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Explore Commusoft for your own Business<\/h2>\n\n\n\n<p>You can hear more from Phil and his team by checking out their <a href=\"https:\/\/www.youtube.com\/playlist?list=PLEOfDZSAiEat6A5_bitUyVsmd_Pv3OelN\">Testimonial Playlist, on YouTube<\/a>.<\/p>\n\n\n\n<p>If you&#8217;re excited by the potential impact Commusoft can have on your business, or would like to learn more about our products, then give us a call.<\/p>\n\n\n\n<p>You can explore our<strong> <a href=\"https:\/\/www.commusoft.com\/en-gb\/job-management-software\">job management software<\/a><\/strong> for yourself, or click <strong><a href=\"#schedule-call\">schedule a call<\/a><\/strong> to find out more!<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-583455de-68d3-4611-b626-0a2f2323f884\"><span class=\"hs-cta-node hs-cta-583455de-68d3-4611-b626-0a2f2323f884\" id=\"hs-cta-583455de-68d3-4611-b626-0a2f2323f884\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/530619\/583455de-68d3-4611-b626-0a2f2323f884\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-583455de-68d3-4611-b626-0a2f2323f884\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/530619\/583455de-68d3-4611-b626-0a2f2323f884.png\"  alt=\"contact commusoft sales team today\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(530619, '583455de-68d3-4611-b626-0a2f2323f884', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n    'use strict';\n    \/\/ Only run on frontend, not in editor\n    if (typeof window === 'undefined' || (document.body && document.body.classList.contains('block-editor-page'))) {\n        return;\n    }\n    \/\/ Build TOC client-side from headings inside the selected container\n    var aside = document.currentScript && document.currentScript.previousElementSibling ? 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