Mycroft Heating & Plumbing Ltd. Thrives With Commusoft

One of the main pain points that Tim Mycroft was experiencing before his move to Commusoft’s was that he found he had to use a variety of disparate apps and platforms to try and manage appointments digitally.

Tim knew he needed a technological solution to overcome all the paperwork and admin slowing him down, and with Commusoft, Tim saw that he would be able to do everything within one system.

When we caught up with Tim, here’s what he had to say about his experience of using Commusoft.

Prior to moving to Commusoft it was a pretty laborious process to make an appointment, because we were duplicating information across about two or three possibly even four platforms now it’s just put in to one.

Everything that we do within the business, every job we go to are within the diary and everything that we need to know comes through or from the diary.

Without it we would be pretty stuck.

It’s not just simply a diary, it’s a very feature rich and it’s intuitive to use, it’s very flexible, easy to move jobs around, changing jobs, adding new diary events into existing jobs.

It’s easy to find new slots when you need to find them.

Explore Commusoft’s job scheduling software.

The Impact of Adopting Commusoft

For those considering Commusoft, a couple of things I will say, firstly it’s a very intuitive program, secondly there is a lot of video help, video tutorials you can use.

Another thing I really like about the company is that they are incredibly approachable.

As a growing business, Commusoft gives us the confidence to grow, it works great for us and I am sure it will work for lots of other companies.

As well as our detailed Help Centre, Commusoft has also created the Academy: a library of videos and training guides that exist to help educate clients on how they can use the system.

It’s been a fantastic tool, and collection feedback over the years from clients like Tim has really helped our team to shape the learning experience and empower their learning.

Database and Diary Management

As for impactful features, there’s a lot to love about Commusoft’s all-in-one job management system.

As Tim explains:

One great feature about the diary is if you have a customer phone call and they want a boiler service for example, it immediately brings up the date of the service, it remembers it and the following year you can send a notification to your customer to tell them their boiler service is due again.

Customers really like that.

I feel the diary feature has given us more time to focus on other things.

We’re able to plan better because you can go and see a customer and you can go on the diary and see what’s been going on in the past.

You can select that customer through the diary, find the history, and say ‘I think I’m going to take this part with me because that went wrong last time’, whatever it might be.

Whether it’s booking jobs in a flash, rescheduling to manage appointments on the fly, or booking ahead to ensure work is always ticking over: there’s a lot to love about out intuitive, accessible job management features.

With a detailed database, powerful automations, and workflows that keep everyone connected, there’s a lot of benefits to using Commusoft to oversee job management.

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