It’s easy to understand why some people are hesitant about training.
How often do you read the manuals for a new phone, laptop, or tablet device?
Well, effective software training is a little bit different…
Hardware is one thing, but software is another, and when it comes to job management software, training is essential.
Job management software isn’t immune to sceptical attitudes, but we’ve found that businesses who reject software training often later regret that decision and realise they’d have gotten more value sooner, if only they’d taken the time in the first place.
Our team has heard it all when it comes to people saying they won’t need training.
Below, we’ll explore the most common points around why companies can be reluctant to pay for effective training, as well as discuss specific reasons why paying for it is a great idea (especially when you’re trying to appeal to the decision-maker who’s paying for it)!
Reasons Why People Don’t Pay For Software Training
“We don’t have the budget for effective software training.”
Buying software is an investment of time and money and while monthly subscription fees are easier to stomach than an annual bill), it can still be intimidating.
Ultimately, it’s about weighing up the impact on your business.
After all, using software can save both time and money, and unlock the potential to maximise sales and boost your profits, too!
Concerns about budgets are fair and sensible: it’s no secret that money can get tight and disposable capital can be a challenge to gather.
However, if you don’t have the budget for training, it’s okay: it could mean that now just isn’t the right time to invest in job management software.
Alternatively, you might need to look at a different subscription option that would better suit you for getting started.
Alternatively, you could even approach the software provider to see if there’s a workaround to help you.
If you’re in the market for job management software though, then you should be prepared to budget for training expenses. You also need to approach training with a positive mindset, as an investment that will ultimately help your business, like any other great tool.
By learning how to really get the most out of the product you’re buying, you’ll soon work much more efficiently and not only recoup the costs, but earn more, too.
By contrast, having no training will likely mean it takes you a lot longer to use well and growth will be a challenge.
“Our employees will leave us!”
Some employers fear that if they invest in training for their employees, they risk losing money if they decide to leave the company.
However, it’s been shown that employees who have opportunities to grow by educating themselves, will usually stay within the company.
A whopping 93% of employees would stay at a company longer if it invested in their careers.
Forbes, on Customer Retention
This is due to the fact that they perceive it as a workplace that values self-improvement and employee well-being. If the solution they’re learning to use also makes their work easier, boosting revenue, productivity, and job satisfaction, then there should be little reason to fear that effective software training is the reason staff might leave your company.
At the same time, being bored stiff and never feeling like you’re learning anything new can be a major cause of employee turnover. This, In turn, is often a very costly affair and means having to recruit and train new people to replace them.
We’ve written quite a bit on how to improve employee recruitment & retention and a notable point to remember is that top talent is hard to find.
As such, you need to do all you can to hold on to staff as best as you can and keep them from quitting!
“No one will use it properly anyway!”
Well, with that attitude, they definitely won’t!
This concern comes down to how management sets expectations amongst staff.
If training isn’t properly implemented, and staff are just handed something to try, it’s to be expected that teams won’t develop a proper understanding of their software.
As a result, they’ll be more eager to abandon it and revert to old, manual methods that they know well, which would render your initial investment null.
Of course, if the decision has been made to use software and that appropriate training will be provided, your company can minimise the risk of losing their interest.
Staff can feel more confident that they’re being backed properly, that decisions have been made for a good reason, and with training, clearly see the impact for themselves.
Find additional software training tips in our blog.
“We’re too busy to take part in the training.”
Scheduling is an important challenge to overcome and, understandably, can be awkward to manage for field service businesses.
The field service industry is a round-the-clock affair and it can be hard to find the time to train people on tasks that don’t take place on the job.
As such, even if you know that software training is needed, it can seem difficult to implement.
The best option here is to schedule training to take place at specific times, as well as over the phone or online through digital tools like Zoom and TeamViewer.
This way, users aren’t restricted to having to attend on-site training, and can easily access the training through shared screens and webcams remotely.
In addition, you save time getting to and from a location, and instead schedule for your team to connect from anywhere (especially useful with a greater mix of working from home, too). What’s more, you can keep the recording and go back to it if necessary later on.
With all that organised online, staff can interact with the trainer, ask them questions, and get to know the product better than ever. In this way, you really do stand to benefit from a variety of effective software training tips because it’s managed in a productive way.
Why You Should Pay For Effective Software Training
If you’re the director or business owner, you can more easily decide whether or not to pay for training, but if you’re the IT or Operations manager, it can often be the case that you’ll need to convince the decision-maker why they should pay for it.
As with any purchase, if you’re presented with options it’s not uncommon for decisions to be made purely on price.
However, when it comes to training, going for a cheaper option (or one that excludes training entirely), could only end up more expensive in the long run, especially if it becomes clear as you use you’ve gone for a tool that turns out not to be the right fit.
Some of the following are just a few great reasons that can help you convince your team that training is worthwhile:
You can guarantee the quality of service increase your ROI
Assuming you’re going for a high-quality product from a trusted vendor, the software will have a lot of features and options to help boost your business; intelligent scheduling, digital forms, inventory management, reporting & analytics, and much more more!
There’s clearly plenty to explore and many of these features will have layers of functionality that are designed to work in specific ways.
Of course, without training, how will you know if you’re really getting the most from them?
Training can help your team get it right the first time, meaning you’ll be in a greater position to access the features you need, faster than if you went at it alone.
It’s also an investment of time that will benefit both you and your software provider; your provider should care about your progress as a client and will want to be sure you’re getting the most out of your purchase, and so do you, too!
I feel supported and valued as a customer. I also feel like we are building a good rapport which is rare in this modern world.
Attimo Ltd
After all, if your team only uses 10% of the features available because they don’t know what to do with the other 90%, then that means the majority of your investment is being wasted.
What’s more, you can have any questions answered and solutions demoed directly. Training provides a close level of interaction that is always sure to make an impact, particularly when you can have multiple sessions, each of which focuses on a different feature or specific query, custom to your needs and all designed to help your team more comfortably learn and adapt.
That makes for truly effective software training with a fantastic return on investment.
You can improve employee retention and hiring prospects
When a company provides training to an employee, it proves that it values their role and their desire to help move them forward in their career.
By learning new skills, these employees can provide value that goes back into the company, whether it’s because they’re able to take on more responsibilities (thanks to an ability to work more efficiently), or because they can better assist in educating and training colleagues.
Particularly as software can improve the way your team collaborates and connects together, no matter where they may be, you can rest assured they remain engaged in their current job. It’s also a great way to attract new prospects who may be encouraged by tools that support their job role.
Dedicated training sessions can be recorded and shared
This is incredibly valuable.
Getting training for any activity can benefit your entire company, not just the individuals doing the training sessions.
While you’ll likely want to include multiple people on a training calls, making sure these expertly led sessions are recorded means it doesn’t rely on your team trying to remember every detail and pass it on themselves.
This takes the pressure off and means they can return to it any time they like.
Training, then, is an investment in the whole team: not just one attending the main sessions.
Even better, you give people the opportunity to learn on their own terms, meaning you can still prioritise the work you do, and not have to sacrifice jobs for the sake of training: your team can pick up a video or guide when they have the time.
Keep in mind that not every team member will need to know the ins and outs of every feature, just the basics they need for their day-to-day use.
That will save your team a whole lot of time and keep everyone ticking over without missing out on work.
Effective software training will impact your business
An investment in effective software training is an investment in the future of your business.
That’s not just because using software will become second nature to everyone in your company, but because the impact of using it will make your entire company function more efficiently.
This can give you the ability to adapt and be more flexible when challenges like this past year strike.
But don’t just take our word for it.
At Commusoft we provide training and onboarding for our customers in order to support their journey with us. Reactions from customers show how they’ve both benefited from instruction and enjoyed their experience, too!
I found the training extremely useful and a necessity to understand how to use the software. I learned a lot more than I expected.
[We received] practical tips that I could use immediately [and training] gave me the confidence to continue working with the software and to develop my skills.
W. Williams Plumbing and Heating Ltd
Explore more of what customers are saying about Commusoft:
English (United States) 
English (UK)