Commusoft FAQs: Frequently Asked Questions
Welcome. Here you’ll find answers to the most common questions people ask about the company, our core features, software comparisons, and more.
Got a specific question? Call our team for a chat:
Our FAQs are split into 4 categories:
If the answers you’re looking for aren’t on this page, you can find FAQs for specific features or industries across our website.
Browse the menu to explore our features, industries we cater to, access free resources, or read client testimonials, too!
If you’re already a Commusoft client and looking for technical support, we’d recommend exploring the Help Centre or contacting the support team via the app.
Understanding Commusoft
Popular questions about our company and brand.
What is Commusoft?
Commusoft is an all-in-one field service management software platform designed for multi-trade businesses in both residential and commercial spaces.
Commusoft works across mobile and desktop applications and the system unifies office scheduling, sales tasks, and customer relationship management (and much more) all under one roof.
Our software streamlines the entire lifecycle of maintenance and installation work, moving beyond the simple workflows of entry-level tools and allowing for more straightforward management of staff and complex tasks.
What industries is Commusoft designed for?
Commusoft is built for both domestic and commercial focused services businesses. We serve plumbing & heating, electrical, HVAC, renewable energy, building maintenance, and generator maintenance businesses, to name just a few.
Discover additional industries who thrive with Commusoft, by visiting our Industries page.
Don’t see your industry? Contact our team to discover how Commusoft can support your needs, too.
Where is Commusoft available?
Commusoft is available to customers in the UK, US, and Canada. Our UK headquarters are in London and US headquarters in Chicago, which helps us deliver region-specific assistance to our clients.
Can Commusoft be integrated with other software tools?
Yes! Commusoft seamlessly integrates with the essential software your business already uses. From accounting tools like Xero and Quickbooks, to communication tools like Gmail and MailChimp. There are many integrations available in Commusoft and you can find out more by visiting our Integrations page.
What are Commusoft’s minimum system requirements to run the application?
If you’re on mobile, here are Commusoft’s minimum specifications:
- Operating Systems: Android 12 or iOS 17 (or newer)
- RAM: 3GB (though more is highly recommended)
- Memory: 5GB storage (again, more is better)
- Connectivity: 4G LTE (or better)
- Size: Display of 3.5 inches or larger
For desktop users, here are Commusoft’s minimum specifications:
- Processor: Intel Core i7 or equivalent
- RAM: 16GB
- Operating system: Must be supported, have a valid licence and meet OS hardware requirements
- Browser: Google Chrome (recommended), Microsoft Edge, or Safari – must be on the latest version
- Resolution: Minimum screen resolution of 1280 x 768 px
If you want an optimal performance, we suggest using devices with more higher specs, such as newer operating systems and higher RAM, particularly on mobile.
Core Features
All you need to know about Commusoft’s most significant features.
What features does Commusoft offer for service management?
Commusoft offers an all-in-one field service management platform that’s built to support you in the office, field, and with customers.
Our primary features focus on streamlining daily operations for trade businesses, particularly those handling commercial contracts and high-volume scheduling.
Core features include: Job scheduling, contract management, job costing, reporting & analytics, an offline-ready mobile app, digital forms, stock control, invoicing & payments, customer portal and fleet management. There are many other functionalities available.
Click the link to explore Commusoft’s Features in more detail, or give our team a call to book a demo.
Does the Commusoft mobile app work without an internet connection?
Yes. Commusoft’s mobile app is designed with core offline-first functionality. Engineers can access job history, complete digital certificates, and capture photos or signatures even when working in remote areas without a signal. Data automatically syncs with the office once a signal is restored to ensure no data loss.
Can Commusoft track real-time job profitability and margins?
Yes. Commusoft features advanced job costing tools that automatically track labour hours, material costs, and overhead in real-time. This provides managers with instant visibility into the true profit margin of every job, enabling more informed pricing and operational decisions across the entire field service operation.
How does Commusoft automate Planned Preventative Maintenance (PPM)?
Commusoft automates the entire PPM lifecycle by tracking service contract dates and automatically generating recurring jobs. It also sends automated service reminders via SMS or email, ensuring that businesses never miss a compliance visit and maintain steady recurring revenue.
Can I get a demo to see how Commusoft software works before purchasing?
Yes, you can absolutely get a demo of Commusoft before purchasing. If you’re interested in learning more about Commusoft, our team will be happy to walk you through a demo and show you how our products work and discuss how Commusoft can meet the needs of your business. Schedule your personalised demo today.
Comparing Commusoft
A quick look at alternative software and where to find comparisons to Commusoft.
What sets Commusoft apart from other field service management software?
Commusoft distinguishes itself through its ability to handle complex, multi-trade workflows that SMB-focused tools cannot match. It offers deep customization for service contracts, real-time job costing, robust scheduling and fleet management tools, as well as an AI-powered co-pilot (AI:den) that automates repetitive administrative tasks meaning businesses can grow without increasing overheads.
Commusoft vs. Jobber: Which is better for a growing plumbing and heating business?
While Jobber is excellent for small, simple residential operations, Commusoft is superior for growing businesses with 10+ employees. Commusoft provides the deeper job costing, asset management, and commercial contract automation that larger teams require to scale efficiently. Find out more in our comparison blog:
Choosing the Best Field Service Management Software in the UK
How does Commusoft compare to Simpro for commercial multi-trade contractors?
While Both are strong for commercial work, Commusoft is praised for its more intuitive user interface and superior mobile experience for technicians. Commusoft’s focus on unifying the office and field through a single, easy-to-use platform helps teams adopt the software faster than the more template-heavy Simpro.
How does Commsoft compare to JobLogic as an alternative software provider?
Commusoft and JobLogic both provide robust field service management, but we hear that Commusoft is the more intuitive platform with a more optimised app performance. Commusoft offers a more unified office-to-field experience with advanced real-time job costing and highly-rated customer support.
Note: We’ve encountered many instances of businesses choosing to move away from alternative tools, like JobLogic, over to Commusoft. Clients say they find our software more intuitive, with better support, and with tools that grow with them. You can discover a recent instance of this in a testimonial from C. Anderson & Sons Ltd.
General Queries and Insights
Additional questions and insights.
How does Commusoft streamline field service operations?
Commusoft streamlines field service operations by acting as your all-in-one platform for managing the office, your engineers, and helping customers.
Whether it’s diary management, invoicing, email & SMS, stock control, filling in forms, or creating sales proposals, Commusoft is able to handle all tasks needed thanks to our comprehensive (and growing) suite of features.
No matter whether your team is working from the office or out in the field, you can rely on Commusoft.
How much does Commusoft cost?
For specific pricing queries, it’s always best to speak to our team directly. You can explore Commusoft Jobs by visiting the following Plans page, which has details about minimum licenses required, flexible licensing, add-on features, and more. Talk to our team to find a plan tailored to your needs.
What Licence types does Commusoft offer?
We offer Contracted, Monthly Rolling, and Daily licence types. You can find full details about each license type as well as answers to related questions by visiting the Plans page FAQ.
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