Why Commusoft? Award-Winning Software and much more..
Commusoft is an all-in-one field service software designed to streamline every aspect of your jobs, sales, and communications. But that’s only the tip of the iceberg!
Powerful Job Scheduling Software
Personalised onboarding
All new clients are onboarded by a dedicated trainer upon joining. We’ll tailor the sessions to your needs and walk you through everything step by step. We’ll work together on your Commusoft account so you can see exactly how things work.
Timely product updates
Commusoft releases new features every year. The biggest features are announced at Connect & Preview, which is Commusoft’s biggest in-person client event.
Dedicated client support
On going live, our Support Team will be your main point of contact, ready to help with any questions or challenges you come across. Whether you need troubleshooting, guidance, or just a bit of advice, they’ve got you covered.
Personalised onboarding
All new clients are onboarded by a dedicated trainer upon joining. We’ll tailor the sessions to your needs and walk you through everything step by step. We’ll work together on your Commusoft account so you can see exactly how things work.
Timely product updates
Commusoft releases new features every year. The biggest features are announced at Connect & Preview, which is Commusoft’s biggest in-person client event.
Dedicated client support
On going live, our Support Team will be your main point of contact, ready to help with any questions or challenges you come across. Whether you need troubleshooting, guidance, or just a bit of advice, they’ve got you covered.
All new clients are onboarded by a dedicated trainer upon joining. We’ll tailor the sessions to your needs and walk you through everything step by step. We’ll work together on your Commusoft account so you can see exactly how things work.
Commusoft releases new features every year. The biggest features are announced at Connect & Preview, which is Commusoft’s biggest in-person client event.
On going live, our Support Team will be your main point of contact, ready to help with any questions or challenges you come across. Whether you need troubleshooting, guidance, or just a bit of advice, they’ve got you covered.
Boost productivity and Optimize Administrative Workflows
Streamline Customer and Job Data
Commusoft makes it easy to organise customers, multiple work sites, and billing addresses. All job and client information is accessible from one screen, making it easy to review communication history, outstanding tasks, and progress the job to completion faster. You can streamline dispatching, improve customer service, and ensure nothing falls through the cracks.
Automate Service Contracts
Powerful automations are at the heart of the Commusoft platform. Build custom contract templates and settings, and personalize them to each client. Plus, you can set service reminders to trigger based on each client’s service contract and enable contracts to auto-renew.
Optimize Techs Dispatching
Easily handle last-minute callouts and cancellations and ensure your team stays prepared for anything. Cover more service areas and complete more jobs per day – without hiring more team members. Streamline dispatching with an intelligent scheduling solution that automatically assigns engineers based on service type, skills, and shift patterns.
Equip technicians in the field and improve customer experience
Manage Mobile Parts and Inventory
Automate parts ordering, organise your warehouse, and maintain supplier relationships. Your parts manager can easily check in new parts, and build personalised picking lists per technician. Plus, techs can view what’s in stock from their mobile app, and trade parts with other teammates from the road.
Streamline Field Operations
Create custom workflows per job type to standardise on-site processes and build detailed job reports. Commusoft’s mobile app syncs in real time, letting engineers access their schedules, parts, and asset information while offline.
Design Custom Forms
Build digital forms for all your field needs, including industry-standard certificates, site-safety checklists, equipment lists, and more. You can make forms mandatory for engineers to complete while on-site, meaning you standardise company procedures.
Improve Customer Relationships
Work Order Management
Oversee all services, work addresses, and customer contacts from one platform. Your admins can ensure engineers are deployed effectively, stay on schedule, and customers receive expert care. With Commusoft you can customize your digital job reports with fields including site photos, engineer notes, and more. These are stored against customer records and can be sent in a flash.
Customer self-service
Give customers the ability to answer queries and action tasks on their own. Plus, you can reduce administrative burdens by offering customer self-service solutions, including online booking, payment portal, and personalised customer log-in portal.
Customise Billing and Payments
Advanced invoicing and various ways to pay is a must for commercial service companies. With Commusoft you can set automatic recurring billing cycles, create deposit, consolidated, and final invoices. Accept payments online or on site via credit card, direct debit, or Apple/Google Pay. Reduce fees and get paid faster by setting credit card limits on large bills and accept direct debit instead.
Take control of your company Ggrowth
Proposal Management and Sales
The Commusoft Sales platform helps users manage all aspects of selling their services, from initial inquiry, lead management, to job won. Sales teams can build and manage sales pipelines, set lead nurturing campaigns, and create custom digital proposals.
Detailed Reporting
Information from Commusoft reports make it easier to plan for the future. From job costing and profit insights, you can understand which of your services contribute most to revenue, making it easier to pinpoint where to focus.
Customisable User Permissions
Businesses can tailor user roles and permissions to accommodate growing teams, ensuring that each user has access to the features and data they need while maintaining security and control. Plus, Commusoft offers daily licenses: perfect for service businesses that subcontract workers.
“Before, it was 100 jobs, all over the place, with a few mistakes a day…Now it’s 400 jobs managed well, where there aren’t mistakes, or a lot of callbacks. It’s been a real gear-shift for us to have something like Commusoft.”
Trusted by 10,000+ Trades Professionals
Commusoft powering thousands of field service teams and helps them boost revenue so they can grow their business!
Frequently Asked Questions
If you can’t answer that youre looking for, fell free to drop us a line
What sets Commusoft apart?
The businesses we serve and the functionalities we offer make Commusoft stand apart from other field service management providers.
From initial enquiry through to the final customer invoice, our solution enables multi-trade service companies to manage installations, maintenance, and repair. If your commercial and residential service business offers gas and heating, plumbing, and electrical services with complex workflows, we believe we’re a great fit for you.
Commusoft offers customisations across the entire platform, meaning you can build workflows that are unique to your business. Whether you want to create different service types and contracts, engineer skills and shift patterns, parts and asset groups, and more, Commusoft makes it possible.
Plus, you can create various templates and automated workflows for your invoicing, service reminder, and custom form processes. From the field to the office, these functionalities lift pressure off your entire team. With expert organisation, improved productivity, and increased visibility, you can grow your business with confidence.
What should I consider when comparing job management software?
When comparing different providers, you should first outline the specific problems within your business you want the software to solve.
For example, you might want to reduce repeat tasks with templates and automation. Or, you want a straightforward calendar and reliable mobile app. Perhaps you need highly specific industry certifications and accounting integrations.
These considerations will help you weigh different software providers.
If your business has a straightforward workflow and needs a simple booking, on-site job management, and invoicing system, solutions like ServiceM8, Powered Now, and Tradify are great for businesses that are just getting started. Plus, these tools are budget-friendly – perfect for reducing costs.
Do you need a software that’s highly specialised to manage a specific trade? There are software that are built for one specific industry, such as Surefire and Gas Engineer Software for plumbing and heating companies.
Are you a multi-trades commercial and residential service business with 10+ employees that has complex workflows and services? Be sure to look for software that offers customisation at the job level and lets you automate workflows such as recurring job creation. Plus, you should ask about how they can help you improve customer communication and how to manage domestic and commercial contracts, PPM schedules, and custom job reports. Commusoft is one of the top leaders in this space.
Can I try out Commusoft before committing to a purchase?
Yes, free trial versions of our Job Management and Sales platforms are available upon request, following an online demonstration of the platform with one of our product experts.
We believe trials are a great opportunity to further evaluate Commusoft, so we customise trial accounts with personalised information you provide us, such as your industry, customer types, service territory, and more.
How much does Commusoft cost?
Commusoft’s Job Management and Sales pricing depends on how many licenses you need, and which of our powerful plans you choose!
Additionally, we set ourselves apart with contracted, monthly, and daily licenses – perfect for working with subcontractors.
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