Commusoft Offers Remote Support Functionality in Response to Public Health Crisis

At a time when traveling and visiting customers is difficult for field service businesses, tools that allow them to provide support remotely have never been more important. By reducing the need to visit a property, both customers and field staff can stay safe and comply with any necessary regulations.

As a response to the challenges communities are currently facing with the ongoing public health crisis, Commusoft has built and released Diagnose by Commusoft – an Augmented Reality (AR) video call app for iOS.

Jason Morjaria, founder of Commusoft, explains: “We wanted to provide a tool for our clients that would help navigate these unique circumstances and in turn provide a better customer experience despite the challenges.”

Diagnose by Commusoft enables clients to host remote support sessions with their customers where they can speak to each other, visualise their customer’s concerns in real time, and add visual markers over the customer’s space using AR. With this tool available to them, field service businesses can assist customers in the following ways:

  • Diagnose possible issues without being physically present
  • Determine whether a technician is required to visit
  • Guide and direct customers with self-service or easy-to-fix issues

While this solution was designed to reduce unnecessary travel, there are additional benefits as well such as improved first-time fix rate and higher customer satisfaction.

Commusoft’s remote support feature for iOS is available for free to all Commusoft users for the next 3 months. Diagnose by Commusoft currently works for iOS to iOS video calls, with Android support coming in the near future.

Get more information on how Diagnose by Commusoft can help field service businesses connect to their customers despite challenging circumstance:

About Commusoft

Commusoft is a technology company specialising in building web-based and mobile solutions for field service companies to help them refine their customer journey and improve the way they manage jobs. Commusoft is a productivity-boosting tool that helps you manage your day to day operations both in the office and in the field.

1,200 companies and 15,000+ daily users in the UK and US trust Commusoft for their business. Commusoft and its accompanying app are the work of a fast-growing technology company based in London, UK and Chicago, USA.