Commusoft is excited to launch a range of new features to its core Jobs product, equipped with advanced capabilities and intuitive workflows that’ll streamline your processes without the fuss.
We’re continuously investing in our powerful job management software to help trades businesses navigate the UK’s evolving field service landscape. In this blog, we’ll break down the latest additions to our system, their many benefits, and explain how they work.
According to Expert Market Research, the UK’s field service management market is expected to reach a staggering $1.23 billion (£929 million) by 2035. This offers plenty of opportunities for savvy decision-markers looking for innovative digital solutions to stay ahead of the competition.
Commusoft’s new features are designed to elevate your service offering without added complexity, from identifying more revenue opportunities in the field to streamlining processes with our reimagined analytics suite.
Let’s investigate these in closer detail and demonstrate how they can transform your business’ operations.
Introducing Commusoft’s New Features
We’re excited to introduce a range of features to our job management software software for the trades, whether you specialise in plumbing & heating, renewables, electrical services or run a multi-service business.
Seamlessly integrated with your existing workflows, the tools will give you greater control over your entire operations, including job scheduling, tracking and reporting. Here’s an overview of our latest additions:
- On-site Tasks: Guaranteeing compliance is easy with On-Site Tasks, enabling you to create intuitive digital forms that capture the right information on every job. You can also add mandatory components that must be completed before the job can be marked as done, ensuring nothing is missed.
- Analytics: This is a major upgrade to our existing analytics suite, featuring advanced reporting capabilities, greater customisation, and an enhanced data architecture. It also boasts a more diverse range of pre-built widgets and tabular reports, as well as a newly designed dashboard to make tracking service performance simpler.
- Variations: This comes in handy if an engineer needs to adjust a project’s scope of work while they are on-site. They can create a quote for the extra work in just a few clicks on their mobile app, and continue straight away if they get approval from the customer.
- Defects and Recommendations: Engineers now have the ability to log issues that fall outside the scope of work. Instantly stored on your centralised system for review by your team, it provides a simple and quick way of creating new sales opportunities.
We’ll now explore these features in-depth and some use cases that’ll demonstrate their practical application.
How Can These New Features Support My Business?
Identify Opportunities in the Field
Let’s start with Defects & Recommendations, a smart way for engineers to log service opportunities in the field in a few moments.
Providing your customers with tailored Recommendations increases the likelihood of repeat business and means essential information isn’t forgotten. Here’s a real-life example where this could prove useful:
An engineer spots a faulty light fitting while on site, which falls outside the current job specification. Using the Recommendations feature, they can snap a quick photo and write a brief description of the opportunity. This data is updated immediately against the customer’s record, ready for your team to review.
So, rather than ignoring the issue or offering a verbal guarantee that’s never followed up, you’ve successfully created an opportunity for your sales team.
Next up is our Defects tool, which supports our core platform’s existing ability to monitor asset performance and service history on a granular level. Following a similar workflow to Recommendations, your office team can offer customers data-driven advice about whether to repair or replace an asset, based on detailed findings from your engineers. We’ve put together a simple use case below to show how it works:
An engineer notices a fault that’s not tied to their current job, such as a slow-draining basin or a swollen battery casing. They log the defect, attach photos, and alert the office in seconds. Your sales team then issues a formal “good, better, best” quote to return at a later date, turning a minor observation into a scheduled, billable repair.
There might also be instances where an engineer identifies a problem that requires an adjustment to the existing job description. They can record this directly on their field service mobile app too, but this time as a Variation. A key benefit of this feature is that revenue isn’t lost for additional services rendered, as a simple workflow ensures important details are captured promptly. Let’s take a look at Variations in action:
An engineer notices a leaking pipe under a sink during a plumbing repair job, creating a quote for this in their mobile app. The customer can sign and make payment with the engineer present, allowing them to continue work immediately.
Navigate Compliance with Ease
It’s essential that trades businesses prioritise a careful and diligent approach in the field, where careless mistakes can have serious consequences.
With the introduction of On-Site Tasks, you can rest assured that safety practices are followed properly and job reports capture all the necessary information.
Again using Commusoft’s highly-rated mobile app, engineers are seamlessly guided through their work with the help of a bespoke checklist created with our digital forms software.
Integrated with our core system, our form builder also gives you the ability to set mandatory steps that cover everything from parking in a safe location, to scanning an asset’s barcode to make sure it’s the right piece of equipment. An engineer must complete any pre-assigned tasks before marking the job as done, helping you maintain high service standards.
So, whether your team is carrying out a single or multi-day service for a client, everything is meticulously planned out and checked off while on site. No steps are skipped, like carrying out gas pressure checks or issuing a CP12 certificate.
Make Decisions Confidently with Advanced Reporting
Managing all aspects of your operations is challenging when you’re focused on scalability. But equipped with Commusoft’s updated Analytics suite, you can quickly turn raw data into actionable business insights.
Important information is presented in a single, unified view, ensuring it’s always readily accessible. Other enhancements include a greater level of customisation and access to a wider range of widgets and tabular report options. These modifications will give you a clearer idea of what’s driving your business forward and what’s holding you back.
All of this is supported by a robust data infrastructure that accurately records and tracks your finances in real-time, so you don’t lose sight of your service performance.
It’ll also be easier to share key insights with decision-makers too, such as sensitive financial or customer information, though you’ll still maintain complete control over data access.
Drive Business Growth with Commusoft
Set your business up for success with the latest inclusions to Commusoft’s job management software.
They’re designed to support your business’ growth in the long term and streamline daily operations by:
- Simplifying compliance with intuitive workflows
- Enabling smarter decision-making with advanced reporting capabilities
- Allowing you to capture more sales opportunities on-site with new app features
Book a call with our team to learn more about Commusoft’s dynamic software and how it can help you scale with confidence.
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