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Interested in joining the Commusoft team?
Take a look at the roles we’re currently hiring for and send over an application.
We can’t wait to hear from you!
Our mission
Where we’ve been
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market.
Since 2006, we’ve transformed the business operations of thousands of service companies who rely on our software every day and at the heart of that progress, is our dedicated team.
Where we’re going
Everyone at Commusoft is committed to bringing a positive attitude to the workspace, and this underpins the entire journey that Commusoft employees take our clients on.
Starting with making sure that we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike.
Join us on our mission and explore the jobs that we have open, today!
Open positions
Who are we?
Come and Meet the Founder in this 1-minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft
Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
Department Mission Statement
Client Success: We serve as strategic partners and consultants, concentrating on relationship mastery, proactive business consultation, and technical enablement. We ensure continuous feature adoption and measurable client growth, guiding clients through their entire journey to become long-term advocates.
We are looking for…
A strategic and client-focused Head of Client Success to own and elevate the end-to-end client journey from onboarding through to long-term growth and advocacy. This role is pivotal in driving client retention, expansion, and measurable value delivery across our global customer base.
Reporting to the CEO, you will lead our Client Success function across the UK and US, building a high-performing team that partners closely with clients to achieve their business goals. As a key member of the leadership team, you will collaborate cross-functionally with Product and Engineering to align the roadmap with client needs, and partner with Technical Support to transform reactive feedback into proactive service improvements. You will act as the voice of the customer internally, ensuring client needs shape our product, strategy, and overall experience.
The ideal candidate brings strong B2B SaaS experience, a commercial mindset, and a passion for building lasting client relationships that drive both customer and business success.
What you’ll do:
Client Success Strategy & Leadership
Define and execute a global Client Success strategy focused on retention, growth, and client value
Build, lead, and develop a high-performing, distributed Client Success team
Establish clear success frameworks, playbooks, and engagement models across the client lifecycle
Given the global nature of this role, you should also anticipate frequent travel to the US, with the potential for occasional visits to our team in Chennai.
Retention, Growth & Value Realisation
Own key commercial metrics including retention, churn, expansion, and customer lifetime value
Drive proactive client engagement strategies to increase product adoption and long-term success
Identify and enable upsell and cross-sell opportunities through value-led, consultative approaches
Client Engagement & Partnership
Ensure consistent, high-quality client interactions including onboarding, business reviews, and executive engagement
Support the team in building trusted advisor relationships with key client stakeholders
Lead on complex or high-value client relationships where needed
Client Insights & Advocacy
Act as the voice of the customer across the business, translating feedback into actionable insights
Partner with Product and Engineering to influence roadmap priorities based on client needs and trends
Leverage data to continuously improve client outcomes and experience
Cross-Functional Alignment
Work closely with Sales, Marketing, Product, and Support to ensure a seamless client journey
Align on Ideal Client Profiles, handovers, and ongoing engagement strategies
Champion a client-centric culture across the organisation
Performance & Continuous Improvement
Define and track key success metrics (e.g. NRR, product adoption)
Use data to identify risks, opportunities, and areas for improvement
Continuously optimise processes, tooling, and team effectiveness to scale success
Your skills, behaviours and values:
Client-Centric Leadership: Deep commitment to delivering client value and building long-term partnerships
Commercial Acumen: Strong track record of driving retention, expansion, and revenue growth in a SaaS environment
B2B SaaS Client Success Expertise: Proven experience leading Client Success teams across onboarding, adoption, and growth
Strategic Thinking: Ability to connect product capabilities to client business outcomes and long-term ROI
Team Leadership & Development: Experience building, scaling, and coaching high-performing, customer-facing teams
Data-Driven Decision Making: Strong analytical skills with the ability to translate insights into action
Influence & Collaboration: Skilled at aligning cross-functional teams and influencing at executive level
Communication Excellence: Clear, confident communicator with strong stakeholder management skills
Adaptability & Resilience: Thrives in a fast-paced, evolving SaaS environment
Salary & Benefits:
The base salary is £74,000 per year.
The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, private healthcare option, extended parental leave, remote working over Christmas and during the summer period, up to 5 days holiday-buy-in-scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station.
And you’d probably like to know that we have a hybrid working model (10 days a month in the office minimum) but it is an open door so feel free to come in more if you’d like! Please note that for the first month you will be required to come in full-time 8.30am-5.30pm.
Who are we?
Come and Meet the Founder in this 1-minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft
Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
Department Mission Statement
Meet our Head of Client Operations. At the heart of Commusoft’s success lies our Client Operations, a unified, strategic powerhouse dedicated to maximising client value. Our core mission is the dual pursuit of outstanding client sentiment and driving our Net Retention Rate. We are not just Support; we are dedicated partners, transitioning from a reactive model to a specialised, proactive system designed for scalable growth and deep client empowerment.
Our commitment is delivered through three synergistic teams, ensuring every client feels supported, valued, and successful:
Client Success: We serve as strategic partners and consultants, concentrating on relationship mastery, proactive business consultation, and technical enablement. We ensure continuous feature adoption and measurable client growth, guiding clients through their entire journey to become long-term advocates.
Technical Support: We are the expert problem-solvers, providing advanced, complex technical resolution. We leverage data and streamlined processes to proactively build a continually improving service model that not only fixes issues but also builds client confidence and deepens satisfaction.
Knowledge & AI Enablement: We are the central engine for empowerment and scalability, curating all internal and external knowledge. This drives AI-powered first-line assistance, equipping clients and employees with the self-service resources required for instant answers and independent success, directly improving the client experience.
Our specialisation ensures that client sentiment remains the foundation of our success, where our expert, targeted service consistently stands out as Commusoft’s key differentiator.
What you’ll do:
End-to-End Onboarding & Enablement: Lead clients through the full onboarding process, defining the technical project plan and key success goals. Enable specific platform configuration and workflow development based on their business needs.
Training & Consultation: Deliver engaging product training sessions tailored to different client roles and technical abilities. Ensure clients feel confident using the platform and can embed it effectively into their workflows.
Technical Guidance: Act as the primary technical advisor, providing high-level consultation and best practices for technical setup, integrations, data migration, and advanced system configuration. You will guide the client to perform the work, rather than doing it for them, focusing on the strategic ‘why’ and ‘how’.
Smooth Handover & Collaboration: Collaborate with the Sales team to capture client requirements and expectations, ensuring a seamless transition into onboarding and providing technical expertise during pre-sales conversations.
Technical Problem-Solving: Address client technical queries and challenges with a consultative approach. Serve as the primary escalation point for complex technical pain points raised by the Client Success Partners, ensuring quick and accurate resolution.
Product Configuration & Optimisation: Work with clients to configure features and settings to suit their unique business processes, while advising on optimal ways to use the platform for maximum value. Document and flag potential expansion opportunities identified through configuration needs (e.g., specific integrations, custom modules).
Client Readiness & Monitoring: Regularly check client adoption progress, ensuring training goals are met and clients are confident using the system. Utilise platform usage data to proactively identify configuration risks or adoption blockers during the launch phase.
Feedback & Continuous Improvement: Gather and communicate client feedback during and after onboarding to the Product and Engineering teams to influence the product roadmap and improve implementation processes.
Cross-Functional Collaboration: Partner with Product, Support, and Client Success colleagues to ensure client onboarding is smooth and scalable, flagging any technical improvements needed. Serve as a subject matter expert on the client’s third-party software and technology stack.
Proactive Content & Adoption: Leverage tools like Userflow to create and enable targeted, automated product walkthroughs for onboarding and feature adoption. Coordinate and manage client participation in Beta Programs for new features and releases.
Your skills, behaviours and values:
B2B SaaS Onboarding: 2 years’+ experience in a Technical Consulting or Onboarding role within a B2B SaaS environment.
Technical Aptitude: Demonstrated comfort with data migration, complex system configuration and troubleshooting technical platform challenges.
Training & Facilitation: Experience delivering training sessions (1:1 or group) in a way that is engaging, clear, and tailored to different client needs.
Consultation Skills: Proven ability to provide strategic, high-level advice rather than hands-on assistance. Must be skilled at educating clients to use the system themselves.
Project Management: Proficiency in defining, structuring, and managing technical client onboarding projects and timelines.
Data Fluency: Ability to analyse product usage data and interpret adoption metrics to inform client configuration strategies.
Expectation Management: Strong ability to manage scope, negotiate client requirements, and articulate technical limitations clearly and professionally.
Product Enablement: Hands-on experience with user adoption or enablement tools (Userflow, etc.) or a high technical aptitude for quickly mastering them.
Communication: Exceptional verbal and written skills, with the ability to translate complex technical concepts into clear, client-friendly business value.
Solutions-Oriented and Scalable Thinking: Possesses a proactive approach to anticipating and solving challenges, always seeking ways to improve efficiency and reduce client reliance on one-to-one support.
Organised & Adaptable: Skilled at managing multiple client onboarding projects simultaneously, with a structured approach to project milestones and timelines in a fast-paced environment.
Salary & Benefits:
The base salary is £35-39,000 per year.
The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, private healthcare option, extended parental leave, remote working over Christmas and during the summer period, up to 5 days holiday-buy-in-scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station.
And you’d probably like to know that we have a hybrid working model (8 days a month in the office minimum) but it is an open door so feel free to come in more if you’d like! Please note that for the first month you will be required to come in full-time 8.30am-5.30pm.
Who are we?
Come and Meet the Founder in this 1-minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft
Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
Department Mission Statement
At the heart of Commusoft’s success lies our Client Operations, a unified, strategic powerhouse dedicated to maximising client value. Our core mission is the dual pursuit of outstanding client sentiment and driving our Net Retention Rate. We are not just Support; we are dedicated partners, transitioning from a reactive model to a specialised, proactive system designed for scalable growth and deep client empowerment.
Our commitment is delivered through three synergistic teams, ensuring every client feels supported, valued, and successful:
Client Success: We serve as strategic partners and consultants, concentrating on relationship mastery, proactive business consultation, and technical enablement. We ensure continuous feature adoption and measurable client growth, guiding clients through their entire journey to become long-term advocates.
Technical Support: We are the expert problem-solvers, providing advanced, complex technical resolution. We leverage data and streamlined processes to proactively build a continually improving service model that not only fixes issues but also builds client confidence and deepens satisfaction.
Knowledge & AI Enablement: We are the central engine for empowerment and scalability, curating all internal and external knowledge. This drives AI-powered first-line assistance, equipping clients and employees with the self-service resources required for instant answers and independent success, directly improving the client experience.
Our specialisation ensures that client sentiment remains the foundation of our success, where our expert, targeted service consistently stands out as Commusoft’s key differentiator.
What you’ll do:
Relationship & Engagement: Build and maintain strong, trusted relationships with clients throughout their lifecycle. Serve as their go-to advisor, regularly engaging to understand their evolving needs and identify pain points. You are the central point of communication for clients.
Commercial Management: Directly manage all aspects of the contract renewal lifecycle, including administration, negotiation, and execution. You are responsible for identifying, pursuing, and closing expansion opportunities (upselling add-ons, increasing user count).
Strategic Partnering: Take the time to understand each client’s business goals and priorities. Provide tailored recommendations that align our product’s features with their core business objectives and position our solutions as enablers of their long-term success.
Proactive Risk Management: Regularly engage with clients via check-ins and on-site meetings to uncover evolving needs, prevent potential issues, and spot churn risks before they arise. Develop and execute action plans that reinforce trust and retention.
Business Reviews & Growth: Lead insightful business review sessions with clients to showcase value delivered, highlight opportunities for deeper product use, and drive the adoption of key features.
Advocacy & Feedback: Act as the client’s voice within the business, sharing commercial and feature feedback with Product and Engineering teams and advocating for client needs across all internal departments.
Cross-Functional Support: Collaborate closely with the Technical Success Consultants to gain insight into complex client pain points and ensure the client receives the necessary technical guidance for resolution.
Your skills, behaviours and values:
B2B SaaS Experience: 2 years experience supporting or managing relationships with clients, including account management, retention, or commercial engagement within a B2B SaaS environment.
Commercial Acumen: Proven ability to identify and act on up-sell, cross-sell, and expansion opportunities in a consultative, value-first manner. Experience managing and closing contract renewals.
Relationship-Building: You excel at building trust, listening actively, and tailoring your approach to different client personalities and needs.
Strategic Mindset: Deep understanding of our industry, our verticals, and our Ideal Client Profiles (ICPs). Ability to connect product capabilities to tangible business outcomes and ROI.
Communication Excellence: Clear, empathetic, and professional communication skills, both verbal and written. Strong ability to handle challenging conversations and manage client expectations.
Proactive Management: Demonstrated ability to manage client health scores, anticipate challenges, and execute proactive strategies to mitigate churn risk.
Organised & Adaptable: Skilled at managing a diverse book of business, multiple clients, and priorities, while staying flexible as client needs evolve.
Collaboration: Proven track record of working effectively across internal teams to resolve client issues and drive departmental success.
Salary & Benefits:
The base salary is £37-42,000 per year.
The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, private healthcare option extender parental leave, remote working over Christmas and during the summer period, up to 5 days holiday-buy-in-scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station.
And you’d probably like to know that we have a hybrid working model (8 days a month in the office minimum) but it is an open door so feel free to come in more if you’d like! Please note that for the first month you will be required to come in full-time 8.30am-5.30pm.
Who are we?
Come and Meet the Founder in this 1-minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft
Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging.
Key Roles & Responsibilities
1. Define and drive the mobile testing strategy across Android and iOS platforms.
2. Analyze requirements, user stories, and acceptance criteria to create effective test scenarios and ensure coverage.
3. Prepare and maintain test plans, test cases, checklists, and test execution reports.
4. Perform manual testing including functional, regression, smoke, sanity, and exploratory testing.
5. Execute end-to-end mobile testing across multiple devices, OS versions, and environments.
6. Develop, execute, and maintain automated test scripts for both Android and iOS applications using Appium + Java.
7. Validate app behavior across permissions, security prompts, install/upgrade/uninstall scenarios.
8. Log, track, retest, and verify defects using JIRA (or similar tools) and ensure closure with proper validation.
9. Analyze device logs, Appium logs, and crash reports to support faster root cause identification.
10. Collaborate closely with developers, QA, product, and stakeholders to resolve issues and improve quality.
Support release validation, risk assessment, and test coverage planning for new features
Mentor junior QA engineers and promote QA best practices within the team
Required Technical Skills
1. 5+ years of experience in Mobile Testing and Mobile Automation
2. Strong hands-on expertise in Appium for Android and iOS (Mandatory)
3.Strong programming skills in Java
4.Experience with TestNG, Maven, and automation framework development
5.Strong hands-on experience testing on real devices, emulators, and simulators
6.Good understanding of mobile app architecture, mobile testing challenges, and OS/device fragmentation
7.Good understanding about API testing.
8.Experience working in Agile/Scrum teams
9.Hands-on experience with Xcode for: Running builds on managing simulators/devices, viewing console logs
Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement:
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft:
Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
What’s the role:
Come and Meet the Head of Sales for an overview of the team and insight into how we sell.
In 2026 and beyond we have ambitious targets to reach even more companies and hence, are now looking for an experienced Account Executive to join our sales team in London and work alongside our established team of SDRs.
This is an exciting opportunity to further develop Commusoft UK and to sell in an established and lucrative market.
What you’ll do:
You’ll be responsible for building and managing your deal pipeline with outbound and inbound leads, utilizing our existing database of contacts but also through cold outreach, via LinkedIn, email or phone.
You’ll be responsible for carrying out product demos with potential clients and showcasing the benefits of our multiple products and services through mostly online product demonstrations.
You’ll be responsible for guiding prospects through our sales process, easily answering everything from straightforward to very technical questions, whilst handling objections along the way, with the ultimate objective of closing the deal.
You’ll proficiently conduct ‘discovery’, with an ability to uncover pain points, needs and challenges where necessary.
You’ll showcase your expertise in this competitive landscape, knowing how and why Commusoft stands out from our closest competitors.
Your skills, experience and values:
You have at least 2 years experience working in a SaaS/Tech B2B Account Executive role.
You are a ‘closer’ with a proven track record of winning new business and maintaining a high opportunity to close conversion rate.
You can handle a high workload whilst maintaining professionalism and focus
You have exquisite communication skills over the phone, via email or any other messaging platform that might be used
You have a strong work ethic and a desire to be the best at what you do
You are highly organised, have an incredible attention to detail and have a passion for new and exciting technology
You believe in your selling ability and you can handle objections over the phone and in person
You are technically savvy and inquisitive so you can use and understand all the product’s features so that our customers can get the best from our software.
Salary & Benefits
The base salary is £40,000 and the commission is £12-15,000+. Monthly sales commission is completely uncapped!
The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, private healthcare cover, £50 monthly gym contribution, pension contribution, a MacBook Air, remote working over Christmas and during the summer period, up to 5 days holiday-buy-in-scheme, enhanced parental leave after 2 years tenure, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station.
And you’d probably like to know that we have a hybrid working model (10 days a month in the office minimum) but it is an open door so feel free to come in more if you’d like! Please note that for the first month you will be required to come in full-time 8.30am-5.30pm.
Who are we?
Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement:
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft:
Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
NOTE: APPLY ONLY IF YOU HAVE BELOW MENTIONED SKILL SETS
Role Overview
As System Operations Manager, you’ll oversee the health, performance, and scalability of our systems and infrastructure. You’ll work with a team of engineers and collaborate cross-functionally to ensure uptime, security, and operational efficiency across environments.
Key Responsibilities
Work on system operations across cloud environments (GCP preferred)
Manage infrastructure provisioning, configuration, and lifecycle
Oversee monitoring, alerting, and incident response processes
Drive automation across deployment, scaling, and recovery workflows. Reduce manual runs of typical tasks.
Collaborate with SREs and DevOps to improve CI/CD pipelines and release reliability
Write system documentation, runbooks, and compliance protocols
Ensure security best practices across infrastructure layers
What You Bring
6–10 years of experience in system operations, infrastructure, or DevOps roles
Strong understanding of Linux systems, networking, and cloud architecture
Hands-on experience with monitoring tools (ELK, Grafana, etc.)
Proficiency in scripting and automation (Python, Bash, etc.). This is non-negotiable and is a must-have.
Experience managing container orchestration tools such as Kubernetes as well as managing services running on Virtual machines.
Experience with Infrastructure as Code (Terraform, Ansible)
Strong analytical and troubleshooting skills
Nice to Have
Experience in SaaS or high-availability environments
Certifications in cloud technologies or security
Communication & Culture
Clear communicator with strong documentation habits
Collaborative mindset with a bias for action and ownership
Comfortable working in a fast-paced, agile environment
Why Join Us
Shape the backbone of a global SaaS platform
Work with passionate engineers and product leaders
Competitive compensation, flexible work options, and a culture of learning
Who are we?
Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement:
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft:
Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
Role Overview
We’re looking for a Site Reliability Engineer (SRE) who thrives at the intersection of software engineering and systems operations. You will design, build, and maintain scalable, resilient infrastructure, automate operational processes, and ensure our platform remains fast, secure, and highly available.
Note: Apply only if you have these skill sets
Key Responsibilities
• Monitor and improve system performance, reliability, and availability.
• Detect, analyze, and resolve incidents using observability data and distributed-systems best practices.
• Champion observability: metrics, logging, tracing, dashboards, and alerting – Ability to understand and grok logs in multiple environments.
• Diagnose issues across multi-tier, distributed architectures in a cloud environment (GCP preferred).
• Collaborate closely with development teams to embed reliability into the software lifecycle.
• Build automation for deployments, monitoring, scaling, and incident response.
• Conduct root-cause analysis, write postmortems, and drive long-term remediation.
• Ensure security, compliance, and configuration consistency across infrastructure.
• Participate in on-call rotations and continuously improve incident management processes.
• Knowledge using Symfony/Angular to debug application workflows.
What You Bring
• 5+ years in SRE, Production Engineering, or Reliability/Performance Engineering.
• Strong scripting/programming (Python, Bash, or similar).
• Hands-on experience with GCP (preferred) or other cloud providers.
• Working knowledge of Kubernetes, CI/CD pipelines, and infrastructure-as-code.
• Experience with monitoring/logging tools (ELK, Graylog, etc.).
• Solid understanding of distributed systems, networking, and performance fundamentals.
• Working familiarity with Symfony and Angular for debugging and integration.
Nice to Have
• Experience in SaaS or high-availability, high-traffic environments.
• Database performance tuning (MySQL preferred).
• Experience with Kafka, offline/edge systems, or event-driven architectures.
Communication & Culture
• Clear communicator capable of translating complex issues for technical and non-technical audiences.
• Strong cross-functional collaboration, especially during incidents.
• Continuous-improvement mindset and a bias for automation.
• Comfortable in a fast-paced, product-led, agile environment.
Why Join Us
• Join a product-led company with global impact.
• Work on challenging multi-country deployments and diverse technologies (Kafka, offline databases, distributed systems).
• A passionate, highly skilled team that values ownership, learning, and innovation.
• Competitive compensation, flexible work options, and a culture of continuous growth.
Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement:
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft:
Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
What’s the role?
Come and Meet the Head of Sales for an overview of the team and insight into how we sell.
What you’ll do:
You’ll be responsible for cold calling and general outbound activity across different territories in order to generate sales pipeline.
You’ll prospect and convert your own outbound leads into quality conversations
You’ll be responsible for managing inbound leads that are generated by our Marketing team
You’ll arrange online product demonstrations for our Account Executive team
Your skills, experience and values:
You have at least 2 years of SDR experience, selling B2B in SaaS/Software/Tech. Other industries will also be considered, however B2B is a must.
You have proven outreach success with reliable outreach structure, objection handling techniques and the ability to set up next steps
You are highly money motivated and have a strong work ethic. You are proactive enough to maintain a busy workload
You have strong CRM organizational skills and can keep track of your leads sensibly and effectively
You can relate and communicate well with others, by email and over the phone
You are inquisitive and eager to learn. You value your professional and personal growth
Salary & Benefits
The base salary is $60-65,000 plus commissions $15,000+. Monthly commission is completely uncapped!
This role offers a clear and structured pathway for career progression, with a guaranteed promotion to Account Executive after 12 months. You’ll receive ongoing training, mentorship, and hands-on experience to build the skills needed to succeed in a closing role, making this an ideal opportunity for someone looking to accelerate their career in sales within a supportive and high-growth environment.
Other elements of your compensation include: Gym membership contribution – Healthcare, Dental, and Vision insurance – 20 days of PTO + 11 US national holidays – 5 paid sick days – 5-day-holiday-buy-in-scheme – Simple IRA (equivalent to a 401K) – Remote working during Christmas and summer periods – Snacks in the office – Social events – Focus on continuous training and access to conferences.
And you’d probably like to know that we have a hybrid working model (10 days a month in the office) but it is an open door so feel free to come in more if you’d like! Please note that for your first 4 weeks, you will be required to come in full-time 8 am-5 pm. We are based in Fulton Market, Chicago.
Who are we?
Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement:
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
QA Engineer – Manual & Automation (Java/Selenium)
Test with Purpose
Understand the scope and intent of each feature before testing begins. Collaborate with Web and Mobile leads to design meaningful test strategies—not just execute test cases.Manual + Automation Expertise
Execute thorough manual testing and contribute to automation using Selenium with Java, Maven, and TestNG. Experience with Playwright is a strong advantage.Bug Quality & Investigation
Focus on high-impact, well-documented bugs. Apply advanced debugging skills to isolate complex issues across the stack and escalate what truly matters.Product Insight & Client Feedback
Think beyond the UI—understand how features fit into the broader product. Use triage tickets and client feedback to guide test cases and prevent regressions.Agile-Driven Execution
Prepare and iterate test plans early. Work within Agile/Scrum frameworks, integrating client feedback and sprint goals into your QA lifecycle.Non-Functional Testing Focus
Extend QA coverage to performance, security, and accessibility testing. Identify risks that go beyond functionality and impact real-world usage.Ownership & Communication
Own the quality of tested features. Communicate risks, gaps, and updates clearly to stakeholders and Team Leads. Be proactive—raise issues without waiting for assignment.Collaboration & Growth
Work closely with developers, QA peers, and client services. Share insights, stay open to feedback, and continuously learn new tools and techniques.
Who are we?
Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement:
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.
Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.
Inclusion and Belonging at Commusoft:
Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging.
We are looking for…
This role necessitates a solid understanding of assigned stories and tasks, along with their connection to the overall product strategy. Candidates should proactively seek clarification on any uncertainties, evaluate the potential impact of their work, and consult relevant team members when necessary. Key responsibilities include self-testing functionality before handing it over to QA, actively participating in code reviews, and monitoring internal communication channels to ensure success in this position.
What you’ll do:
Develop and maintain web applications using Angular for front-end and PHP Symfony/Laravel for back-end development.
Design, optimize, and manage MySQL databases, ensuring high performance and data security.
Work closely with UI/UX designers to implement user-friendly interfaces and responsive designs.
Collaborate with cross-functional teams to define, design, and ship new features.
Write clean, maintainable, and scalable code following best practices and coding standards.
Troubleshoot, debug, and enhance application performance.
Participate in code reviews, unit testing, and deployment processes.
Stay updated with the latest industry trends and technologies to ensure best practices.
Required Skills & Qualifications
2–6 years of experience in web application development.
Strong expertise in Angular (latest versions preferred) and front-end development.
Proficiency in Symfony or Laravel for back-end development.
Hands-on experience with MySQL, including query optimization and database design.
Understanding of RESTful APIs, authentication mechanisms, and web security best practices.
Knowledge of SVN/Git for version control and CI/CD pipelines.
Strong problem-solving skills with an analytical mindset.
Ability to work in a fast-paced environment and meet deadlines.
Good to Have
Knowledge of Docker and containerization.
Familiarity with Agile development methodologies.
Our Values
Keep Learning
Commusoft is focused on providing every team member with the opportunity to improve themselves and learn something new.
Always Strive
We challenge ourselves to keep learning and developing skills.
Be Well
We believe in helping our team stay healthy and happy. It's vital to us that you can balance your work responsibilities with your private life.
Take Pride
We like to do things well. We always put thought and effort into our work so that our team can be proud of their many achievements.
Our Recruitment Process
Review
CV submission and screening questions. Our Recruiter and Hiring Manager will review this and advise you’ve been successfully selected.
Phone call
A short phone or video call with you to learn more about the kind of opportunity you’re looking for and your experience.
Interview
A Video call and/or a face-to-face interview to deep dive into your skills and aspirations and to learn more about each other’s behaviors, motivations, and values.
Task
Depending on the position you interview for, we include a task to showcase your practical skills. This is common in Technical or Creative roles.
Offer
We’ll promptly provide you with the outcome of the interview process. For job offers, we’ll send you a digital letter and provide HR support.
Diversity at Commusoft
Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds and life experiences to ensure the success of our business.
We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging.
If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
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