E.R.G. Electrical: Breaking the Spreadsheet Bottleneck

In April 2026, our team traveled to North Manchester, IN, to speak with E.R.G. Electrical Owner, Brady Rockwell and Office Manager, Nate Fingerle, to discuss their onboarding with Commusoft and their experience with the platform so far.

Prior to partnering with Commusoft, E.R.G. Electrical managed its various service arms and technicians through a fragmented mix of spreadsheets and Google Drive folders.

As Brady Rockwell explains:

It was a lot of cross-referencing and redundancy.

Under this manual setup, scheduling had become a major bottleneck; the team often had to reference multiple documents before a single job could be placed on the calendar.

Brady also highlighted how their former system made it difficult to assess real-time job statuses across the business.

It normally involved a meeting once a week where we would manually go back through everything going on – and that was our pipeline.

This reliance on weekly manual updates often led to communication gaps and misalignment regarding job progress as the week unfolded.

As their business grew, the limitations of these manual processes became impossible to ignore, prompting the search for a software solution.

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The Solution: Centralized Operations

While onboarding with Commusoft, the team at E.R.G. Electrical noticed an immediate difference.

Now we can go to one place and see where all the jobs are at in their stages.

In addition to this simplified pipeline view, E.R.G. Electrical found that the platform’s inherent customizability allowed them to replicate – and then improve – the complex tracking they previously managed across multiple spreadsheets.

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Looking to the Future with Commusoft

When asked about what the team at E.R.G. Electrical was most looking forward to with their new field service management system, two things were top of mind: total job visibility and administrative efficiency.

Owner, Brady Rockwell explains:

It’s great being able to sit down in the morning and know exactly where everyone is at and what they are doing, and how well they are doing it.

Office Manager, Nate Fingerle added:

Being the one who does the invoicing, it’s going to simplify everything. Right now we have several spreadsheets, but this will all be in one location.