Start Your Journey

Who are we?

Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Department Mission Statement:

Our Marketing department plays a massive part in Commusoft’s growth, powering our success with creativity and innovation. We have three key areas: Product Marketing, Demand Generation, and Content Marketing. Our mission is to tell our brand’s story and connect with our audience in ways that generate a qualified pipeline and grow our customer base. You’ll join a dynamic team of seven based in Chicago and London, working collaboratively across time zones to create impactful campaigns.  Meet the Head of Marketing in this 1-minute video.

Inclusion and Belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

Role Overview:

As our Regional Marketing Manager for the USA, your primary mission is to take our established presence in North America and scale it to the next level. We’ve been on the ground in the US for six years and we have the product, the initial footprint, and the strategy. Now, we need the brand awareness and the lead-gen engine to match our growth ambitions.

This is a 100% New Business Acquisition role for a dynamic, inventive marketer who thrives in small, lean teams and enjoys being the ‘face of the brand’. Reporting directly to our Head of Marketing, you will be the primary execution lead responsible for turning our global commercial strategy into a high-performing reality for residential and commercial Power Solutions businesses (generator installation and maintenance). This is a ‘player-coach’ role where you will manage a Product Content Marketing Specialist while staying deeply involved in the field to extract the market insights necessary to win.

What you’ll do:

US Brand Activation & Inbound

• Regional Brand Authority: Responsible for increasing our US “noise.” You’ll find inventive, resourceful ways to build brand authority – from securing guest spots on industry podcasts to leading technical discussions in niche Power Solutions communities.

• Webinar Host: While our UK Demand Gen team identifies topics and partners, you own the stage. You will host and lead our US-specific webinars and virtual events, bringing the energy and expertise needed to convert US prospects.

• On-Site Storytelling & Review Collection: Travel to US client sites (4–6 times per year). You will interview our clients, collect reviews, and turn their stories into high-impact video testimonials and case studies.

Market Execution & Sales Enablement

• The ‘Field’ Detective (win/loss analysis): Regularly listens to US sales calls in HubSpot. You are responsible for identifying exactly why we win or lose deals, providing the Head of Marketing with the ground-level intelligence needed to pivot our US strategy.

• Sales Enablement Production: Ensure the US sales floor has a ‘War Chest’ (pitch decks, battle cards, ROI calculators) that actually works for the generator-industry and addresses specific US objections.

• Value-Based Positioning: You don’t just promote features; you promote outcomes. You will translate our global product roadmap into ‘US-First’ value propositions that resonate with the operational pains of generator businesses.

Team Management & Project Ownership

• People Leadership: Manage and mentor our US-based Product Content Marketing Specialist, overseeing their work on website copy, sales tools, and product brochures.

• Market Accountability: You are responsible for the logistics of our US brand awareness campaigns. You coordinate with specialized UK teams (Content, Demand Gen, Design) to ensure all digital “moving parts” are delivered on time and optimized for the US market.

• Project Execution: You own the “how.” You turn the Head of Marketing’s roadmap into structured project plans with clear deliverables, ensuring every US launch and campaign ships on time.

Key Performance Indicators (KPIs)

• Campaign Impact & Brand Reach: Achieve a measurable increase in engagement, specifically driving a high volume of traffic to US-specific product pages and increasing total engagement across brand awareness campaigns.

• US Marketing Pipeline: Deliver a measurable revenue value of new business pipeline attributed directly to your inbound programs, hosted webinars, and localized field campaigns.

• MQL Volume & Quality: Drive a consistent increase in the number of high-quality US Marketing Qualified Leads (MQLs) that strictly align with our Ideal Customer Profile (ICP).

• Project Throughput: Maintain flawless, on-time execution of the US marketing plan and the regional roadmap provided by the Head of Marketing

Your skills, behaviours and values:

• You have proven B2B marketing experience, specifically within a lean, dynamic team where you were responsible for scaling brand awareness into a measurable website-driven pipeline.

• You are a natural host and communicator, highly comfortable on camera and capable of conducting professional interviews with field technicians and business owners alike.

• You have a track record of generating high-intent leads, specifically through the design and hosting of webinars, virtual events, and brand campaigns that convert prospects into MQLs/SQLs.

• You have experience in a ‘player-coach’ capacity, with the ability to manage a direct report’s output while remaining hands-on with execution.

• Strong editorial skills, with the ability to craft compelling scripts and provide structural feedback on technical product content and website copy.

• You have high project management proficiency, with a demonstrated ability to move multiple assets from concept to published without losing quality.

• You are dynamic, proactive and have a ‘self-starter’ attitude

• You are able to travel 4–6 times per year within the US for client site visits and industry events.

Salary & Benefits

The base salary is $85,000.

Other elements of your compensation include: Gym membership contribution – Healthcare, Dental, and Vision insurance – 20 days of PTO + 11 US national holidays – 5 paid sick days – 5-day-holiday-buy-in-scheme – Simple IRA (equivalent to a 401K) – Remote working during Christmas and summer periods – drink and snacks in the office – Social events – Focus on continuous training and access to conferences.

And you’d probably like to know that we have a hybrid working model (8 days a month in the office) but it is an open door so feel free to come in more if you’d like! Please note that for your first 4 weeks, you will be required to come in full-time 8 am-5 pm. We are based in Fulton Market, Chicago.

Who are we?

Come and Meet the Founder in this 1-minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Inclusion and Belonging at Commusoft

Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging.

Key Roles & Responsibilities

1.   Define and drive the mobile testing strategy across Android and iOS platforms.

2.  Analyze requirements, user stories, and acceptance criteria to create effective test scenarios and ensure coverage.

3.   Prepare and maintain test plans, test cases, checklists, and test execution reports.

4.   Perform manual testing including functional, regression, smoke, sanity, and exploratory testing.

5.   Execute end-to-end mobile testing across multiple devices, OS versions, and environments.

6.   Develop, execute, and maintain automated test scripts for both Android and iOS applications using Appium + Java.

7.    Validate app behavior across permissions, security prompts, install/upgrade/uninstall scenarios.

8.    Log, track, retest, and verify defects using JIRA (or similar tools) and ensure closure with proper validation.

9.    Analyze device logs, Appium logs, and crash reports to support faster root cause identification.

10.  Collaborate closely with developers, QA, product, and stakeholders to resolve issues and improve quality.

1. Support release validation, risk assessment, and test coverage planning for new features

2. Mentor junior QA engineers and promote QA best practices within the team

Required Technical Skills
1. 5+ years of experience in Mobile Testing and Mobile Automation

2. Strong hands-on expertise in Appium for Android and iOS (Mandatory)

3.Strong programming skills in Java

4.Experience with TestNG, Maven, and automation framework development

5.Strong hands-on experience testing on real devices, emulators, and simulators

6.Good understanding of mobile app architecture, mobile testing challenges, and OS/device fragmentation

7.Good understanding about API testing.

8.Experience working in Agile/Scrum teams

9.Hands-on experience with Xcode for: Running builds on managing simulators/devices, viewing console logs

Who are we?

Come and Meet the Founder in this 1-minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Department Mission Statement:

At the heart of Commusoft is Client Operations, a unified, strategic powerhouse dedicated to maximizing client value. With a core mission to drive the Net Retention Rate (NRR) by fostering outstanding client service. The department prides itself on a proactive system designed for scalable growth and deep client empowerment.

Commitment delivered through three synergistic teams, ensuring every client feels supported, valued, and successful:

• Client Success: Serve as strategic consultants; concentrate on relationship mastery, proactive business consultation, and technical workflows. Ensure continuous feature adoption and measurable client growth, guiding clients to become long-term advocates.

• Technical Support: Expert problem-solvers; provide advanced, complex technical resolution. Leverage data and streamlined processes to proactively build a continually improving service model. Focus: fixing immediate issues while deeply building client confidence and satisfaction.

• Enablement: The central engine for empowerment and scalability; act as a single source of truth for internal and external knowledge. Driving AI-powered first-line assistance, equipping clients and employees with self-service resources for instant answers and independent success.

Together, these teams uphold Commusoft’s commitment to exceptional client service, driving measurable success and long-term value.

Inclusion and Belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft

What you’ll do:

As an Enablement Specialist, you’ll support the development of learning resources across our platform, from product education to Fin AI workflows and Help Centre documentation. You’ll take ownership of assigned topics, create clear and engaging content, and collaborate with the team to help reduce support demand and improve client experience. This is a hands-on role where you’ll build knowledge and confidence in technical content, product behaviour, and scalable client education.

Your responsibilities will include:

• Creating and maintaining Help Centre articles and Academy course content based on existing processes and updates

• Supporting the refinement of Fin AI workflows and dynamic forms by suggesting improvements and testing logic

• Writing client-facing documentation and internal guidance to support new feature releases

• Collaborating with Product and QA to confirm platform behavior and clarify workflows

• Reviewing support patterns, Intercom reports, and client feedback to identify opportunities for clearer education

• Keeping educational materials up to date and aligned with live platform functionality

• Following internal templates, standards, and processes to ensure consistency across documentation

What we’re looking for:

• Experience or strong interest in technical writing, client education, or SaaS documentation

• Clear, concise writing style and a strong eye for structure and accuracy

• Comfortable learning technical concepts and explaining them in simple terms

• Familiarity with tools like Intercom, Loom, Confluence, or Jira (or willingness to learn)

• A proactive approach to improving clarity, suggesting edits, and managing your own content areas

Who are we?

Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Inclusion and Belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

 NOTE: APPLY ONLY IF YOU HAVE BELOW MENTIONED SKILL SETS

Role Overview

As System Operations Manager, you’ll oversee the health, performance, and scalability of our systems and infrastructure. You’ll work with a team of engineers and collaborate cross-functionally to ensure uptime, security, and operational efficiency across environments.

Key Responsibilities

• Work on system operations across cloud environments (GCP preferred)

• Manage infrastructure provisioning, configuration, and lifecycle

• Oversee monitoring, alerting, and incident response processes

• Drive automation across deployment, scaling, and recovery workflows. Reduce manual runs of typical tasks.

• Collaborate with SREs and DevOps to improve CI/CD pipelines and release reliability

• Write system documentation, runbooks, and compliance protocols

• Ensure security best practices across infrastructure layers

What You Bring

• 6–10 years of experience in system operations, infrastructure, or DevOps roles

• Strong understanding of Linux systems, networking, and cloud architecture

• Hands-on experience with monitoring tools (ELK, Grafana, etc.)

• Proficiency in scripting and automation (Python, Bash, etc.). This is non-negotiable and is a must-have.

• Experience managing container orchestration  tools such as Kubernetes as well as managing services running on Virtual machines.

• Experience with Infrastructure as Code (Terraform, Ansible)

• Strong analytical and troubleshooting skills

Nice to Have

• Experience in SaaS or high-availability environments

• Certifications in cloud technologies or security

Communication & Culture

• Clear communicator with strong documentation habits

• Collaborative mindset with a bias for action and ownership

• Comfortable working in a fast-paced, agile environment

Why Join Us

• Shape the backbone of a global SaaS platform

• Work with passionate engineers and product leaders

• Competitive compensation, flexible work options, and a culture of learning

Who are we?

Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. 

Inclusion and Belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

Role Overview

We’re looking for a Site Reliability Engineer (SRE) who thrives at the intersection of software engineering and systems operations. You will design, build, and maintain scalable, resilient infrastructure, automate operational processes, and ensure our platform remains fast, secure, and highly available.

Note: Apply only if you have these skill sets

Key Responsibilities

• Monitor and improve system performance, reliability, and availability.

• Detect, analyze, and resolve incidents using observability data and distributed-systems best practices.

• Champion observability: metrics, logging, tracing, dashboards, and alerting – Ability to understand and grok logs in multiple environments.

• Diagnose issues across multi-tier, distributed architectures in a cloud environment (GCP preferred).

• Collaborate closely with development teams to embed reliability into the software lifecycle.

• Build automation for deployments, monitoring, scaling, and incident response.

• Conduct root-cause analysis, write postmortems, and drive long-term remediation.

• Ensure security, compliance, and configuration consistency across infrastructure.

• Participate in on-call rotations and continuously improve incident management processes.

• Knowledge using Symfony/Angular to debug application workflows. 

What You Bring

• 5+ years in SRE, Production Engineering, or Reliability/Performance Engineering.

• Strong scripting/programming (Python, Bash, or similar).

• Hands-on experience with GCP (preferred) or other cloud providers.

• Working knowledge of Kubernetes, CI/CD pipelines, and infrastructure-as-code.

• Experience with monitoring/logging tools (ELK, Graylog, etc.).

• Solid understanding of distributed systems, networking, and performance fundamentals.

• Working familiarity with Symfony and Angular for debugging and integration.

Nice to Have

• Experience in SaaS or high-availability, high-traffic environments.

• Database performance tuning (MySQL preferred).

• Experience with Kafka, offline/edge systems, or event-driven architectures. 

Communication & Culture

• Clear communicator capable of translating complex issues for technical and non-technical audiences.

• Strong cross-functional collaboration, especially during incidents.

• Continuous-improvement mindset and a bias for automation.

• Comfortable in a fast-paced, product-led, agile environment.

Why Join Us

• Join a product-led company with global impact.

• Work on challenging multi-country deployments and diverse technologies (Kafka, offline databases, distributed systems).

• A passionate, highly skilled team that values ownership, learning, and innovation.

• Competitive compensation, flexible work options, and a culture of continuous growth.

Who are we?

Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

QA Engineer – Manual & Automation (Java/Selenium)

1. Test with Purpose
   Understand the scope and intent of each feature before testing begins. Collaborate with Web and Mobile leads to design meaningful test strategies—not just execute test cases.

2. Manual + Automation Expertise
   Execute thorough manual testing and contribute to automation using Selenium with Java, Maven, and TestNG. Experience with Playwright is a strong advantage.

3. Bug Quality & Investigation
   Focus on high-impact, well-documented bugs. Apply advanced debugging skills to isolate complex issues across the stack and escalate what truly matters.

4. Product Insight & Client Feedback
   Think beyond the UI—understand how features fit into the broader product. Use triage tickets and client feedback to guide test cases and prevent regressions.

5. Agile-Driven Execution
   Prepare and iterate test plans early. Work within Agile/Scrum frameworks, integrating client feedback and sprint goals into your QA lifecycle.

6. Non-Functional Testing Focus
   Extend QA coverage to performance, security, and accessibility testing. Identify risks that go beyond functionality and impact real-world usage.

7. Ownership & Communication
   Own the quality of tested features. Communicate risks, gaps, and updates clearly to stakeholders and Team Leads. Be proactive—raise issues without waiting for assignment.

8. Collaboration & Growth
   Work closely with developers, QA peers, and client services. Share insights, stay open to feedback, and continuously learn new tools and techniques.

Who are we?

Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. 

Inclusion and Belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging.

We are looking for…

This role necessitates a solid understanding of assigned stories and tasks, along with their connection to the overall product strategy. Candidates should proactively seek clarification on any uncertainties, evaluate the potential impact of their work, and consult relevant team members when necessary. Key responsibilities include self-testing functionality before handing it over to QA, actively participating in code reviews, and monitoring internal communication channels to ensure success in this position.

What you’ll do:

• Develop and maintain web applications using Angular for front-end and PHP Symfony/Laravel for back-end development.

• Design, optimize, and manage MySQL databases, ensuring high performance and data security.

• Work closely with UI/UX designers to implement user-friendly interfaces and responsive designs.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Write clean, maintainable, and scalable code following best practices and coding standards.

• Troubleshoot, debug, and enhance application performance.

• Participate in code reviews, unit testing, and deployment processes.

• Stay updated with the latest industry trends and technologies to ensure best practices.

Required Skills & Qualifications

• 2–6 years of experience in web application development.

• Strong expertise in Angular (latest versions preferred) and front-end development.

• Proficiency in Symfony or Laravel for back-end development.

• Hands-on experience with MySQL, including query optimization and database design.

• Understanding of RESTful APIs, authentication mechanisms, and web security best practices.

• Knowledge of SVN/Git for version control and CI/CD pipelines.

• Strong problem-solving skills with an analytical mindset.

• Ability to work in a fast-paced environment and meet deadlines.

Good to Have

• Knowledge of Docker and containerization.

• Familiarity with Agile development methodologies.