The Complete Service History for all of your Equipment
Master Every Asset in Installation and Maintenance
Our asset maintenance software creates a complete digital service history for every piece of equipment you manage. Track what was done during installation, servicing, and compliance checks to create a perfect, easily accessible audit trail that gives context to technicians and protects your business and your clients.
Streamline Asset Identification
Eliminate guesswork and costly errors on multi-asset sites. Technicians can attach unique barcodes or QR codes to equipment at multi-asset sites. Then, using our mobile app to scan, they can easily access the equipment’s complete service history, manuals, and specifications.
Turn Service Calls into Opportunities
Transform your maintenance visits into revenue opportunities. When a technician logs a potential issue, our defect and recommendations engine automatically creates a sales lead for your office team. This seamless service-to-sales workflow ensures you never miss a chance to quote for profitable repair or replacement work.
Proactive Maintenance, Profitable Relationships
Use detailed asset data to transition from reactive repairs to proactive, planned maintenance contracts. By tracking asset performance and service history, you can provide clients with strategic advice on repair vs. replacement, schedule preventive maintenance to reduce downtime, and lock in profitable, recurring revenue streams. This is the foundation of a modern, commercial service business.
Once I've set up an installation, I set up the service reminder. Then I'll set up the service plan and add in all the appliances that were installed, including the appliance details and warranty information – it's a completely streamlined process.
Gain Portfolio-Wide Intelligence with Asset Reporting
Make smarter decisions for your business and your clients with our integrated reporting. Analyze asset failure rates, track profitability across multi-site clients, and monitor compliance data portfolio-wide. This level of intelligence allows you to optimize your service strategy and provide invaluable insights to your customers.
Master Every Asset, Ensure Uptime
Build a complete service history for every piece of equipment with our asset maintenance software. Track repairs, ensure compliance, and proactively manage maintenance.
Advanced Tools for Strategic Asset Management
Intelligent Defect and Recommendations Engine
This is the engine that connects service to sales. Our defect and recommendations feature is more than just a note-taking tool; it's a structured workflow that turns a technician's observation into a professional, quotable sales opportunity, complete with recommended parts and labor.
AI-Powered Asset Scanning
Save time and ensure accuracy with Ai:den scanning assets. By simply scanning an asset tag, technicians can be 100% certain they are working on the correct equipment and logging information against the right record. This simple action prevents costly errors, improves data quality, and speeds up the entire service process.
Compliance-Ready Reporting
Generate the documentation you need with a single click. Our reporting tools are designed to make compliance easy. Create detailed service histories for SLA verification, produce refrigerant tracking logs for AIM Act audits, and provide your customers with professional, comprehensive reports on all the work performed on their valuable equipment.
Frequently Asked Questions
Can I see assets against jobs?
Yes. You can easily track the relationship between your assets and the jobs they are associated with via a centralized Asset List. This chronological list provides a complete history of every job the asset was linked to, as well as all accompanying notes, servicing personnel, and much more. This allows you to monitor utilization, service history, and chain of custody over the asset’s entire lifecycle.
What is the 'Defect and Recommendations' feature?
It’s our integrated service-to-sales workflow. When a technician finds an issue or an opportunity for an upgrade, they log it as a defect. The defect and recommendations feature then automatically flags this for your sales or office team, creating a formal sales opportunity that you can use to proactively quote the new work, turning a maintenance visit into a source of new revenue.
Can technicians easily identify assets on a large commercial site?
Yes. Technicians can attach unique barcodes or QR codes to equipment at multi-asset sites. Then, using our mobile app to scan, they can easily access the equipment’s service history, recommended actions, and technician notes from previous visits. This creates a continuous, collaborative service record for the lifespan of the equipment and makes identifying a specific machine out of many as simple as scanning food at the grocery store.
Simplify your workflow. Start your free trial today.
Commusoft is a versatile field service software that helps businesses streamline job conversions, optimise scheduling, and enhance customer service.
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