Commusoft Announces a Slew of New Features at Flagship Connect & Preview Event
[CHICAGO, IL] – September 21 2026 – Commusoft, a leading provider of field service management software, has today announced a range of innovative new features. The enhancements include a professional phone system built directly into Commusoft’s ecosystem, a significant upgrade to its job record screen, and secure access to the platform’s private application framework.
The latest additions to Commusoft’s Core product were previewed last Thursday at its flagship Connect & Preview event during a keynote speech from Jason Morjaria, CEO & Founder of Commusoft.
Commusoft’s newest features are centered on delivering an unparalleled user experience that encourages better team collaboration and streamlines daily workflows. Driven by automated workflows, AI, and partnerships with enterprise leaders, these features reflect Commusoft’s commitment to innovation against the backdrop of rapid change within the field service industry.
Phones+ Powered by Dialpad: Ensure Seamless Communication
Commusoft has partnered with Dialpad, an enterprise telecom leader, to provide clients with a dedicated phone system that’s built directly into their field service engine. By securely storing all phone communications in a centralized location, users can eliminate manual note-taking, ensure smoother communication, and resolve queries faster.
Job Record Screen: View Every Job At a Glance
A newly reimagined design provides clients with access to critical information in a single screen, giving them a concise overview of every job at a glance. It’s supported by features like live profit tracking and AI summaries, which will help businesses protect their profit margins and make decisions quicker.
Private Application Framework: Build Custom Integrations
Secure access to the Commusoft API will enable clients to integrate their processes directly with its platform. It contains a robust set of tools that offer reliability, speed and a seamless user experience, so businesses can develop custom solutions tailored to their specific needs.
Sales+ Mobile App: Access your CRM on Mobile (Coming Late 2026)
This extends full sales CRM functionality to mobile for users with Commusoft’s Sales+ add-on, offering field engineers and surveyors access to their own personal opportunity dashboard. Our belief is simple: visibility drives conversion. When a salesperson has full oversight of their active pipeline, instant access to recent customer communications, and the ability to log notes or calls from anywhere, they are far better equipped to serve customers, respond faster, and close more deals.
“At Commusoft, we’re dedicated to showing customers how to get the most out of their software tools, and Connect & Preview has been an integral part of this. Now in its third year, our flagship event has become an important space for our community to join together to share ideas and gain insight into the trends shaping the field service industry,” Jason commented.
He continued, “it was exciting to unveil the latest developments from Commusoft at our biggest event yet, in front of the community we’ve built over the past 20 years. Our new features are designed to help our clients operate more efficiently in a constantly evolving digital world, and ultimately save them time and money. We’re always focused on delivering solutions that bring real value to our clients, and showcasing how Commusoft allows businesses to work smarter, not harder.”
For a closer look at Commusoft’s new range of features, visit www.commusoft.com/en-us/
About Commusoft
Commusoft is a leading provider of field service management software for plumbing, heating, gas and renewable businesses in the UK, and generator contractors in the US. Its all-in-one-system seamlessly unites the office and field by automating complex scheduling, invoicing, and customer communications. Commusoft leverages AI to eliminate repetitive administrative tasks, allowing service providers to maximize productivity and scale their business without increasing overheads. Today, thousands of field service teams worldwide trust Commusoft to manage their daily workflows and deliver a professional experience to their customers.
Media Contact
Marine Klein
Marketing Director
English (United States) 
English (UK)